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Old 07-22-2020, 01:31 PM   #1
jenieliser
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Libra H2O disconnecting from PC
Any ideas?

My 7 month old Libra H2O seems to be unable to maintain a connection to a computer. It is fully charged. I plug in to my pc and within 2 minutes it disconnects itself. If I leave it plugged in it will reconnect within 5 minutes or so, then once again disconnect within 2 minutes.
I have tried another computer, and another cord.
I have logged out of my kobo account, factory reset, then manual reset, yet the problem persists.

Is there anything else I could possibly be missing?
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Old 07-22-2020, 02:36 PM   #2
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Originally Posted by jenieliser View Post
Any ideas?

My 7 month old Libra H2O seems to be unable to maintain a connection to a computer. It is fully charged. I plug in to my pc and within 2 minutes it disconnects itself. If I leave it plugged in it will reconnect within 5 minutes or so, then once again disconnect within 2 minutes.
I have tried another computer, and another cord.
I have logged out of my kobo account, factory reset, then manual reset, yet the problem persists.

Is there anything else I could possibly be missing?
have you tried another computer?

best wishes koboy
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Old 07-22-2020, 02:40 PM   #3
JSWolf
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have you tried another computer?

best wishes koboy
Yes, another computer was tried.
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Old 07-22-2020, 02:42 PM   #4
JSWolf
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Quote:
Originally Posted by jenieliser View Post
Any ideas?

My 7 month old Libra H2O seems to be unable to maintain a connection to a computer. It is fully charged. I plug in to my pc and within 2 minutes it disconnects itself. If I leave it plugged in it will reconnect within 5 minutes or so, then once again disconnect within 2 minutes.
I have tried another computer, and another cord.
I have logged out of my kobo account, factory reset, then manual reset, yet the problem persists.

Is there anything else I could possibly be missing?
What firmware are you running? if it's not 4.22.x, I suggest updating the firmware and then trying again. If it still fails, I suggest contacting Kobo about the problem.
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Old 07-22-2020, 05:18 PM   #5
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Thanks for your quick replies!
I ended up having to contact kobo...a replacement is on the way. The customer service rep I spoke with (via live chat) was very helpful and speedy to resolve the issue. Yay for Kobo Customer Service!
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Old 07-28-2020, 09:58 AM   #6
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Glad that your issue was solved without difficulty!
For me, it happened yesterday on my MacBook Pro mid-2010 on my week-old Libra. It disconnected periodically, unpredictable times, but reconnected right after that. I thought that that may be the wire (was not Kobo's), but when I plugged in to my Dell Arch Linux computer, it worked flawlessly and never disconnected. So for my part I think it's only the computer. But your problem seems to be a little bit different, so... IDK
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Old 07-28-2020, 04:20 PM   #7
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Mine did it with the original cord. Much less with my Kindle Oasis cord. And it more or less stopped disconnecting after a firmware update (not the latest, I forget which exactly). Haven't tried with the latest firmware.
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