Bricked(?) Aura HD with Blinking Indicator Light

FoldedBack · 01-02-2014, 02:36 AM

Ahoy all,

After a clumsy incident with my old Aura HD I decided to get a new one. It just arrived and, after activating/syncing/updating it with Kobo’s desktop app (for Mac), performing the software update, and adding a bunch of books via ADE and unplugged it. Realizing I’d forgotten to put a book on it, I decided to plug it back in again and…

1. It doesn’t show up in finder, Kobo desktop, or ADE—it isn’t a USB cable problem since I’ve tried it with two cables (one from my new Aura HD, one from my old) and both had the same result; my old Aura HD worked with both too. Nor is it a computer problem—I tried hooking it up to an identical laptop and likewise got no response.

2. The screen is totally blank, as in nothing. If I do the paperclip reset it does turn black briefly, as if starting to boot, but quickly reverts to blank. (I haven’t been able to do a factory reset since my screen is completely blank, i. e. no menu, settings, &c.).

3. The small indicator light next to the power button is blinking. I’m not sure what this means—I assume it means charging, but the device gives no other indication of charging. Furthermore, I’ve had it plugged in for over four hours now with no change in status. Furthermore, when unplugged it blinks in the same way. I can turn it off, but the only discernible difference is that there’s no blinking—this is the case if the device is or isn’t connected to the computer. When I connect an off Aura HD to the computer, though, it starts blinking; if I connect one that’s on there’s no change in the blinking when I connect it to the computer after being turned on.

Given that I have a twelve-hour flight tomorrow afternoon, should I just give up on this device and quickly grab whatever reader/tablet I can get in the morning? Or am I missing something/being too impatient about it charging up? I guess I should have taken “Porsche of ereaders” as a warning after all.

meeera · 01-02-2014, 02:58 AM

Is the only reset you've tried a paperclip reset? It sounds like you need to do a full hardware factory reset instead.

FoldedBack · 01-02-2014, 03:04 AM

Thank you—looking for that directed me to how to do it w/light button and slider. Seems to be being restored right now.

jackastor · 01-02-2014, 11:19 AM

Quote:

Originally Posted by FoldedBack

Thank you—looking for that directed me to how to do it w/light button and slider. Seems to be being restored right now.

If you do a firmware update and use the sd card for book storage, its best to remove the card until the update completes. This should avoid complications like not seeing the card even though its there.

regards

Jack

01-02-2014, 02:36 AM	#1
FoldedBack Junior Member Posts: 2 Karma: 12048 Join Date: Jan 2014 Device: Kobo Aura HD	Bricked(?) Aura HD with Blinking Indicator Light Ahoy all, After a clumsy incident with my old Aura HD I decided to get a new one. It just arrived and, after activating/syncing/updating it with Kobo’s desktop app (for Mac), performing the software update, and adding a bunch of books via ADE and unplugged it. Realizing I’d forgotten to put a book on it, I decided to plug it back in again and… 1. It doesn’t show up in finder, Kobo desktop, or ADE—it isn’t a USB cable problem since I’ve tried it with two cables (one from my new Aura HD, one from my old) and both had the same result; my old Aura HD worked with both too. Nor is it a computer problem—I tried hooking it up to an identical laptop and likewise got no response. 2. The screen is totally blank, as in nothing. If I do the paperclip reset it does turn black briefly, as if starting to boot, but quickly reverts to blank. (I haven’t been able to do a factory reset since my screen is completely blank, i. e. no menu, settings, &c.). 3. The small indicator light next to the power button is blinking. I’m not sure what this means—I assume it means charging, but the device gives no other indication of charging. Furthermore, I’ve had it plugged in for over four hours now with no change in status. Furthermore, when unplugged it blinks in the same way. I can turn it off, but the only discernible difference is that there’s no blinking—this is the case if the device is or isn’t connected to the computer. When I connect an off Aura HD to the computer, though, it starts blinking; if I connect one that’s on there’s no change in the blinking when I connect it to the computer after being turned on. Given that I have a twelve-hour flight tomorrow afternoon, should I just give up on this device and quickly grab whatever reader/tablet I can get in the morning? Or am I missing something/being too impatient about it charging up? I guess I should have taken “Porsche of ereaders” as a warning after all. Last edited by FoldedBack; 01-02-2014 at 02:56 AM.

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01-02-2014, 02:58 AM	#2
meeera Grand Sorcerer Posts: 5,658 Karma: 66417824 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Is the only reset you've tried a paperclip reset? It sounds like you need to do a full hardware factory reset instead.

01-02-2014, 03:04 AM	#3
FoldedBack Junior Member Posts: 2 Karma: 12048 Join Date: Jan 2014 Device: Kobo Aura HD	Thank you—looking for that directed me to how to do it w/light button and slider. Seems to be being restored right now.

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