Frozen Cruze Reader

Journier · 09-26-2010, 01:08 AM

I just purchased a Velocity Cruz Reader today. I had it plugged into my net book and rebooted after it recognized it. It was still plugged in and did not see an icon showing that it was recognized, so I simply unplugged it. It was on when it was plugged into the computer and now it is frozen and cannot turn it off. I held the reset down for a full minute, but it is still on and I still cannot turn it off. Can anyone help? Thanks.

TGS · 09-27-2010, 05:39 AM

Can your computer still see it as a drive? If it can try right clicking the icon for it, (I'm assuming you are in Windows Explorer here), and then select "Eject". Not promising but it might work.

Journier · 09-29-2010, 02:30 AM

TGS, thanks so much for your response. It would not recognize it. Ended up leaving it on and letting the battery run out. After recharging it, it worked fine. I think I got a funky device however. I have had some other small annoying things going on with it, the latest of which is the power button. Calling customer support tomorrow. Have had it less than a wk. Probably a fluke, if I got a bad one. If I can get another, or they repair it for me, I think I will have a nice device. Thanks again for your response.
Richard

wodin · 09-29-2010, 04:09 PM

Quote:

Originally Posted by Journier

Ended up leaving it on and letting the battery run out. After recharging it, it worked fine.

I thought the Cruz had a removable battery.

kennyc · 09-29-2010, 09:34 PM

Claims to have a user replaceable battery....may require tools....??

roebeet · 10-10-2010, 10:37 PM

The back cover does come off, and the battery can be disconnected and removed (with some patience).

Journier · 10-12-2010, 03:04 AM

Hey everybody, got it unfrozen. Thank you so much. Now for my other questions...

09-26-2010, 01:08 AM	#1
Journier Groupie Posts: 194 Karma: 415 Join Date: Jul 2009 Location: Northern CA Device: Kindle Oasis	Frozen Cruze Reader I just purchased a Velocity Cruz Reader today. I had it plugged into my net book and rebooted after it recognized it. It was still plugged in and did not see an icon showing that it was recognized, so I simply unplugged it. It was on when it was plugged into the computer and now it is frozen and cannot turn it off. I held the reset down for a full minute, but it is still on and I still cannot turn it off. Can anyone help? Thanks.

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09-27-2010, 05:39 AM	#2
TGS Country Member Posts: 9,058 Karma: 7676767 Join Date: Feb 2010 Location: Denmark Device: Liseuse: Irex DR800. PRS 505 in the house, and the missus has an iPad.	Can your computer still see it as a drive? If it can try right clicking the icon for it, (I'm assuming you are in Windows Explorer here), and then select "Eject". Not promising but it might work.

09-29-2010, 02:30 AM	#3
Journier Groupie Posts: 194 Karma: 415 Join Date: Jul 2009 Location: Northern CA Device: Kindle Oasis	TGS, thanks so much for your response. It would not recognize it. Ended up leaving it on and letting the battery run out. After recharging it, it worked fine. I think I got a funky device however. I have had some other small annoying things going on with it, the latest of which is the power button. Calling customer support tomorrow. Have had it less than a wk. Probably a fluke, if I got a bad one. If I can get another, or they repair it for me, I think I will have a nice device. Thanks again for your response. Richard

09-29-2010, 09:34 PM	#5
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Claims to have a user replaceable battery....may require tools....??

10-10-2010, 10:37 PM	#6
roebeet Connoisseur Posts: 67 Karma: 770 Join Date: Jun 2010 Location: Pennsylvania, USA Device: Kindle 4 Basic, Kobo Aura	The back cover does come off, and the battery can be disconnected and removed (with some patience).

10-12-2010, 03:04 AM	#7
Journier Groupie Posts: 194 Karma: 415 Join Date: Jul 2009 Location: Northern CA Device: Kindle Oasis	Hey everybody, got it unfrozen. Thank you so much. Now for my other questions...

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