The Fire got extinguished. Tablet is dead, refuses to start - Page 6

jocampo · 12-10-2011, 10:40 PM

Quote:

Originally Posted by Batman Jr.

Another one bites the dust...I was doing some web surfing a little over an hour ago, and stopped to watch a television program. At that time the battery level for my Fire read 89%. Upon attempting to start it again now, there is no response at all, and plugging the charger in produces no light at all, orange, green, or otherwise. I'm hoping this is a temporary glitch, and I'll be contacting Amazon on Monday if things don't resolve themselves, but not a very joyful feeling right now since this is the first time in several days I've had enough down time to play/explore with it very much.

P.S. WiFi was off, and no apps that I could tell were running.

Interesting.

I would exchange, like I did, just in case. I have had no problems after that.

I can be wrong, but power issues are sometimes hardware related, so if happened now, there is a chance will happen later, if the unit is defective of course.

Just my 2 cents.

Batman Jr. · 12-10-2011, 11:43 PM

Quote:

Originally Posted by jocampo

Interesting.

I would exchange, like I did, just in case. I have had no problems after that.

I can be wrong, but power issues are sometimes hardware related, so if happened now, there is a chance will happen later, if the unit is defective of course.

Just my 2 cents.

Yeah, I think I'm leaning in that direction. Did you do anything besides a factory reset before sending back to make sure everything you wanted off the device was off?

jocampo · 12-11-2011, 09:56 AM

Quote:

Originally Posted by Batman Jr.

Yeah, I think I'm leaning in that direction. Did you do anything besides a factory reset before sending back to make sure everything you wanted off the device was off?

Well, I left the Fire charging and forget about it for a few hours ;-) when I touch it again, was charged and alive.

I bought it on Target, so I just went there and exchange. Zero questions.

kennyc · 12-11-2011, 10:04 AM

Quote:

Originally Posted by jocampo

Well, I left the Fire charging and forget about it for a few hours ;-) when I touch it again, was charged and alive.

I bought it on Target, so I just went there and exchange. Zero questions.

And you have not had the same issue with the second one?

Sounds like there may be a battery or hardware issue with some units.

jocampo · 12-11-2011, 10:07 AM

Hi Kenny,

No, no issues with second one.

Yeah. I am afraid is a hardware, not a software issue. That's why I am recommending exchange. If the problem is hardware, won't improve over the time. Remain the same or even get worse. Better return now and get a different unit.

kennyc · 12-11-2011, 10:18 AM

Quote:

Originally Posted by jocampo

Hi Kenny,

No, no issues with second one.

Yeah. I am afraid is a hardware, not a software issue. That's why I am recommending exchange. If the problem is hardware, won't improve over the time. Remain the same or even get worse. Better return now and get a different unit.

I'm wondering if some of the batteries were bad....sure sounds like a battery or charging problem. The charge percentage is what is confusing.

sirmaru · 12-17-2011, 04:03 PM

My KF died last week as well. I called CS and my Exchange unit is due to me on Monday (12/19/2011).

Here is the thread where I discussed my issue:

https://www.mobileread.com/forums/sho...d.php?t=161051

Before mine died, it tried to force a full shotdown but I clicked cancel instead to keep playing with it.

Maybe, when a full shutdown is suggested by the software, we had better confirm it and start charging it for four hours. I was also using Badass Battery Monitor. I had been keeping it only in Sleep Mode for the entire 4 days of that battery cycle. Perhaps, a Shut Down every evening is necessary to keep the battery up to par. My battery meter showed the level at 19% right before it died.

After mine died, holding the start button for 20 seconds, connecting it to the powered charger or the PC did not even result in the light coming on. I had already upgraded to version 6.2.

One other bit of information:

The first 8 digits of my dead Kindle Fire serial number was: D01E B0A0.

The first 8 digits of my new, replacement Kindle Fire serial number is: D01E C0A0.

It appears there is a major, hardware version run difference between the two from those two numbers.

For those whose KF's died, what was the first 8 digits of your serial number? You can get it from the KF or from your account page at Amazon under "Managing Your Kindles."

kennyc · 12-18-2011, 09:27 AM

F!! My Fire just died!

I was using it last night, plugged it in (as usual) to charge this morning and it came on (as usual). I unplugged it and took it upstairs and now it will not come on....

kennyc · 12-18-2011, 09:33 AM

Okay so....now....after plugging it back in to its charger -- trying holding down the power button for 30 seconds, trying plugging it in to the computer ... all with no results....I tried plugging it in to my K2 charger (and same cable I connect to computer) and it came on. Now if I plug it back to its own charger the green light comes on and its working normally....wtf!!!

I'll let it slide this once, since it is working and keep an eye on it. If it happens again, time to get it replaced.

sirmaru · 12-18-2011, 09:34 AM

Quote:

Originally Posted by kennyc

F!! My Fire just died!

I was using it last night, plugged it in (as usual) to charge this morning and it came on (as usual). I unplugged it and took it upstairs and now it will not come on....

Welcome to the club. I strongly suspect everyone, whose 16 digit serial number starts with D01E B0A0, is eventually going to get the brick.

kennyc · 12-18-2011, 09:37 AM

No, I saw your post earlier and no, that is not my serial number, and please note above that it now is working normally again....but....

Yours never came back on?

sirmaru · 12-18-2011, 12:48 PM

Quote:

Originally Posted by kennyc

No, I saw your post earlier and no, that is not my serial number, and please note above that it now is working normally again....but....

Yours never came back on?

I did not try an overnight charge but called CS immediately as soon as the light did not come on when I connected it to the powered charger.

Next time, if it happens again, I'll try the overnight charge before giving up.

I expect my new Fire to arrive tomorrow.

kennyc · 12-18-2011, 01:24 PM

Quote:

Originally Posted by sirmaru

I did not try an overnight charge but called CS immediately as soon as the light did not come on when I connected it to the powered charger.

Next time, if it happens again, I'll try the overnight charge before giving up.

I expect my new Fire to arrive tomorrow.

thank you. hope the new one is perfect!

sparklemotion · 12-18-2011, 02:16 PM

Quote:

Originally Posted by sirmaru

Welcome to the club. I strongly suspect everyone, whose 16 digit serial number starts with D01E B0A0, is eventually going to get the brick.

Really, you think? That would be an awful lot of kindles! Now I'm curious what SN everyone has.

kennyc · 12-18-2011, 02:34 PM

Quote:

Originally Posted by sparklemotion

Really, you think? That would be an awful lot of kindles! Now I'm curious what SN everyone has.

Mine is an A0A0 was in the first shipment out as far as I know.

12-17-2011, 04:03 PM	#82
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	My KF died last week as well. I called CS and my Exchange unit is due to me on Monday (12/19/2011). Here is the thread where I discussed my issue: https://www.mobileread.com/forums/sho...d.php?t=161051 Before mine died, it tried to force a full shotdown but I clicked cancel instead to keep playing with it. Maybe, when a full shutdown is suggested by the software, we had better confirm it and start charging it for four hours. I was also using Badass Battery Monitor. I had been keeping it only in Sleep Mode for the entire 4 days of that battery cycle. Perhaps, a Shut Down every evening is necessary to keep the battery up to par. My battery meter showed the level at 19% right before it died. After mine died, holding the start button for 20 seconds, connecting it to the powered charger or the PC did not even result in the light coming on. I had already upgraded to version 6.2. One other bit of information: The first 8 digits of my dead Kindle Fire serial number was: D01E B0A0. The first 8 digits of my new, replacement Kindle Fire serial number is: D01E C0A0. It appears there is a major, hardware version run difference between the two from those two numbers. For those whose KF's died, what was the first 8 digits of your serial number? You can get it from the KF or from your account page at Amazon under "Managing Your Kindles." Last edited by sirmaru; 12-17-2011 at 04:12 PM.

12-18-2011, 09:33 AM	#84
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Okay so....now....after plugging it back in to its charger -- trying holding down the power button for 30 seconds, trying plugging it in to the computer ... all with no results....I tried plugging it in to my K2 charger (and same cable I connect to computer) and it came on. Now if I plug it back to its own charger the green light comes on and its working normally....wtf!!! I'll let it slide this once, since it is working and keep an eye on it. If it happens again, time to get it replaced. Last edited by kennyc; 12-18-2011 at 09:43 AM.

12-18-2011, 09:37 AM	#86
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	No, I saw your post earlier and no, that is not my serial number, and please note above that it now is working normally again....but.... Yours never came back on? Last edited by kennyc; 12-18-2011 at 09:58 AM.

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12-11-2011, 10:07 AM	#80
jocampo Layback feline Posts: 3,034 Karma: 6980745 Join Date: Nov 2010 Location: USA Device: Oasis 2nd gen, Sony DPTS1, iPad Pro 10.5"	Hi Kenny, No, no issues with second one. Yeah. I am afraid is a hardware, not a software issue. That's why I am recommending exchange. If the problem is hardware, won't improve over the time. Remain the same or even get worse. Better return now and get a different unit.

12-18-2011, 09:27 AM	#83
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	F!! My Fire just died! I was using it last night, plugged it in (as usual) to charge this morning and it came on (as usual). I unplugged it and took it upstairs and now it will not come on....

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