Kindle not populating library

patrickt · 05-28-2018, 06:31 AM

I got another Paperwhite 3. It came registered and I set it up. All went fine but I noticed that it only had 1,706 books in the library when I selected "All". I deregistered the Kindle and set it up again. Same problem. I tried syncing. Nothing. I did a search for a book that was in the could but not showing on my Kindle.The book wasn't found. I went to Manage My Kindle and sent the book to my new kindle and it arrived with no problem and the number of books in "All" increased by one. I spent over an our with customer service from Amazon.com, my account, and Amazon.com.mx, where I bought the Paperwhite 3.

Then I took an existing Paperwhite that showed 2,844 in the library under "All". I reset it to factory. 1,706. Aha! It isn't the new Paperwhite that's the problem. It's something to do with the library in the clouds.

Any thoughts?

cvkemp · 05-28-2018, 09:42 AM

Not sure your issue my kindle only loads on it what I tell it to. I have to select each book one at a time to download.

patrickt · 05-28-2018, 09:50 PM

Quote:

Originally Posted by cvkemp

Not sure your issue my kindle only loads on it what I tell it to. I have to select each book one at a time to download.

You library page has "All/Downloaded". If you click "All" you see all the titles in your cloud library. When I click all on a PW that see I have around 354 pages of titles.

The PW that isn't working properly shows only 215 pages or so.

I went through Kindle support, up to a supervisor, to the "expert team" and then a rather competent guy sent the problem to a tech team. He said I'd here something by Wednesday.

patrickt · 06-01-2018, 11:10 AM

I have been registering my Kindles each morning and this morning they downloaded the full library for the "All" listing. I have no idea what the problem was but it was fixed by Amazon Kindle customer service.

Thanks, guys.

05-28-2018, 06:31 AM	#1
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	Kindle not populating library I got another Paperwhite 3. It came registered and I set it up. All went fine but I noticed that it only had 1,706 books in the library when I selected "All". I deregistered the Kindle and set it up again. Same problem. I tried syncing. Nothing. I did a search for a book that was in the could but not showing on my Kindle.The book wasn't found. I went to Manage My Kindle and sent the book to my new kindle and it arrived with no problem and the number of books in "All" increased by one. I spent over an our with customer service from Amazon.com, my account, and Amazon.com.mx, where I bought the Paperwhite 3. Then I took an existing Paperwhite that showed 2,844 in the library under "All". I reset it to factory. 1,706. Aha! It isn't the new Paperwhite that's the problem. It's something to do with the library in the clouds. Any thoughts?

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05-28-2018, 09:42 AM	#2
cvkemp Loving life Posts: 1,412 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 5,iPhone 13, IPad, MacBook Air	Not sure your issue my kindle only loads on it what I tell it to. I have to select each book one at a time to download.

06-01-2018, 11:10 AM	#4
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	I have been registering my Kindles each morning and this morning they downloaded the full library for the "All" listing. I have no idea what the problem was but it was fixed by Amazon Kindle customer service. Thanks, guys.

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