05-05-2014, 09:25 PM | #1 |
Junior Member
Posts: 3
Karma: 10
Join Date: May 2014
Device: Kobo Aura
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PC won't recognize Kobo Aura Help!
My laptop will not recognize my device (Kobo Aura). When I first connected it I got a message that said it was installing drivers and then the message "Installation of device driver was unsuccessful." First - why would it want to install a new driver? I connected it a few days ago just fine. Second - I have done the following:
- used different USB ports - used a different micro USB cord - restarted my computer (a few times) - hard restarted my Kobo via a paper clip Nothing. Worked. Help please! Also, latest version on device is 3.3.0. |
05-05-2014, 09:31 PM | #2 |
Grand Sorcerer
Posts: 12,172
Karma: 73448616
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
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What O/S are you using?
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05-05-2014, 09:34 PM | #3 |
Junior Member
Posts: 3
Karma: 10
Join Date: May 2014
Device: Kobo Aura
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Windows 7
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05-05-2014, 11:40 PM | #4 |
Grand Sorcerer
Posts: 24,907
Karma: 47303748
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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The need to install a driver usually means there was a firmware update since the last connection. Or a different USB port was used.
I have had the driver install fail once or twice. From memory, I fixed it using USBDeview to delete all the instances of "Kobo eReader" devices installed. Then restart both the PC and the device. |
05-06-2014, 12:06 PM | #5 |
Junior Member
Posts: 3
Karma: 10
Join Date: May 2014
Device: Kobo Aura
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I was able to fix the problem. I read on here *somewhere* that a person with the same problem was able to see the device in Devices & Printers.
I checked there and saw it. I right clicked and clicked Properties. In there I was able to look to see what drivers there were - which there were none. I clicked EDIT and then Check for Drivers. It found one, installed it and VOILA! Worked. |
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