06-21-2020, 11:24 AM | #1 |
Junior Member
Posts: 2
Karma: 10
Join Date: Jun 2020
Device: Kobo Forma
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"Please handle your update files!" error with KSM09
Hello everyone.
I just installed KSM09 to my Forma and it's been stuck on "Please handle your update files!" and won't allow me to do anything. If I pinch the screen it shows the zoom out, close, and zoom in buttons, but no response when tapped. When I manually reset the device it goes back to the main menu and says "usbnet ip: not enabled" and "wifi ip: was not available" and shows all the normal main menu options. When I try to tap any of them, they get highlighted but shortly after it just goes back to the same error screen. I can't get it to connect to my computer anymore and it won't open Nickel. Tried connecting to a Mac and PC. Can anyone help save my Forma? I just got this and I'm worried I won't be able to return it for replacement like this Please help! Thanks in advance~! |
06-21-2020, 11:54 AM | #2 |
Bibliophagist
Posts: 35,393
Karma: 145435140
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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Have you tried a manual factory reset?
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06-21-2020, 11:57 AM | #3 |
Bibliophagist
Posts: 35,393
Karma: 145435140
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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One suggestion once you have your Forma running again, you might want to try the One-Click Install Packages for KOReader & Plato instead of using KSM.
Last edited by DNSB; 06-21-2020 at 12:00 PM. |
06-21-2020, 03:09 PM | #4 |
Resident Curmudgeon
Posts: 73,970
Karma: 128903378
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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KSM is dead, Don't use it.
Anyway, did you try turning off the Forma by pressing the power button until it turns off? Last edited by JSWolf; 06-21-2020 at 03:15 PM. |
06-21-2020, 03:34 PM | #5 |
Junior Member
Posts: 2
Karma: 10
Join Date: Jun 2020
Device: Kobo Forma
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The manual factory reset FINALLY worked this time. I had been retrying it many many many times. Thanks again!! I am not using KSM anymore. Going to try the other options!
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Tags |
error, forma |
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