Aztak EZ Reader advice - Page 2

WEMV · 02-07-2010, 10:32 AM

Well, reformatting the device memory and installing the latest firmware did not work. I was able to read 143 pages and it rebooted at a page turn. After finding my place, which was lost, I read a few more pages and it did it again. I will let Elliott know and see what else he can suggest.

Ed

abadboy · 02-07-2010, 11:44 AM

The same issues happen with my BeBook. I have used the firmware from BeBook and now use Tirwal 2.1.
The problem is not nearly as bad with the Tirwal firmware but is still there with the Mobi format. Epub very seldom locks up or reboots with the Tirwal firmware.

WEMV · 02-07-2010, 12:51 PM

abadboy,

If Elliott can't do anything with the problem, I'll give that a try. Almost everything I read is in epub format.

Thanks,

Ed

Robertb · 02-08-2010, 02:33 PM

Quote:

Originally Posted by WEMV

abadboy,

If Elliott can't do anything with the problem, I'll give that a try. Almost everything I read is in epub format.

Thanks,

Ed

Dear ALL:

I have noted all the posts on this subject and have asked all of our techs to get on finding a solution. I have not experienced it; but I believe you. If our techs cannot find a fast solution I will talk with the factory.

Just be aware that we are working on this subject.

theducks · 02-08-2010, 02:49 PM

I read EPUB almost exclusively and have not had a problem with this format.
Note: I am using the November release of FW
Would all people with this issue care to indicate the FW date they are using (or <need name > module version)?

Javed · 02-09-2010, 04:16 AM

Quote:

Originally Posted by theducks

I read EPUB almost exclusively and have not had a problem with this format.
Note: I am using the November release of FW
Would all people with this issue care to indicate the FW date they are using (or <need name > module version)?

I have never had any self-rebooting or lockup happen. I also mainly read using ePub and use the November Astak firmware.

WEMV · 02-09-2010, 12:23 PM

I heard back from Elliott about the reboot problem and he suggests that I return the reader so they can check it out. I will do that as a last resort. Is the November firmware still available? Iam running the one from December 2009, and don't remenber seeing a November version. I will also try the Jinke and the Triwal firmware and see if that helps. The original firmware that came on the reader did the samething. Maybe it is a hardware problem.

theducks · 02-09-2010, 12:28 PM

Quote:

Originally Posted by WEMV

I heard back from Elliott about the reboot problem and he suggests that I return the reader so they can check it out. I will do that as a last resort. Is the November firmware still available? Iam running the one from December 2009, and don't remenber seeing a November version. I will also try the Jinke and the Triwal firmware and see if that helps. The original firmware that came on the reader did the samething. Maybe it is a hardware problem.

If the original did this And December did this, I would suspect there is a HW issue

Tip: Keep labeled copies of all Firmware versions (the file inside is always setup.bin), but you can name the RAR file anything you want

Robertb · 02-09-2010, 02:38 PM

Dear All:

Just a reminder... but anytime you send a unit back for repair or for us to try to solve a problem... we MAY just replace it in the same color. Keep your SD card! Send everything else that came in the box back... but keep your SD card.

We sell SD cards here and have thousands lying around. We would never be able to find yours again. Please hold onto your SD card when you return the unit for repair!!!

WEMV · 02-09-2010, 03:18 PM

Quote:

Originally Posted by theducks

If the original did this And December did this, I would suspect there is a HW issue

Tip: Keep labeled copies of all Firmware versions (the file inside is always setup.bin), but you can name the RAR file anything you want

I have already started doing this. I got the reader in late December and the November firmware was already gone from the web site.

Thanks

Ed

WEMV · 02-09-2010, 03:21 PM

RobertB,

Thanks for the information, I was wondering about how to do that.

Ed

theducks · 02-09-2010, 03:49 PM

Quote:

Originally Posted by Robertb

Dear All:

Just a reminder... but anytime you send a unit back for repair or for us to try to solve a problem... we MAY just replace it in the same color. Keep your SD card! Send everything else that came in the box back... but keep your SD card.

We sell SD cards here and have thousands lying around. We would never be able to find yours again. Please hold onto your SD card when you return the unit for repair!!!

RobertB

When you issue a RMA (product specific) form letter,
Have a tick list of what the customer should exactly do.

() Back-up any books on the Internal storage (when possible).
Astak can not guarantee your data will be returned.

() Remove AND Retain, any SD card

() write the serial number here (if not above), Serial is found under the Battery.

More stuff

Javed · 02-10-2010, 02:02 AM

Quote:

Originally Posted by WEMV

I have already started doing this. I got the reader in late December and the November firmware was already gone from the web site.

Thanks

Ed

Ed, more firmware is available here (this is ekaser's site, who is a member here), including the Astak November firmware.

Robertb · 02-10-2010, 05:15 PM

Quote:

Originally Posted by theducks

RobertB

When you issue a RMA (product specific) form letter,
Have a tick list of what the customer should exactly do.

() Back-up any books on the Internal storage (when possible).
Astak can not guarantee your data will be returned.

() Remove AND Retain, any SD card

() write the serial number here (if not above), Serial is found under the Battery.

More stuff

Dear Duckey:

As always, you have good thinking! Yes, I can myself make certain the next FAQ sheet upgrade has this info in it.

I cannot order Technical Support to do anything; but I can strongly suggest! I agree with you that such a form letter would be a normal part of an RMA. The only problem is timing. Routinely, if someone wants to have their device repaired, they are already inconvenienced. They want to minimize the time without the device. They rush to send it. I am only concerned that Tech Support can not always drop what they are doing after a phone call and email out a form letter. Even if they could...it may be well on its way to Astak by the time people get around to reading the email.

WEMV · 02-10-2010, 09:52 PM

Quote:

Originally Posted by Javed

Ed, more firmware is available here (this is ekaser's site, who is a member here), including the Astak November firmware.

Thanks for the link, but those files appear to be for the v5. My reader is the v3.

Looks like I've run out I options. I requested a RMA and will send it in to be fixed or replaced.

Ed

02-07-2010, 11:44 AM	#17
abadboy Junior Member Posts: 8 Karma: 130 Join Date: Dec 2009 Device: Sony PRS-T1	The same issues happen with my BeBook. I have used the firmware from BeBook and now use Tirwal 2.1. The problem is not nearly as bad with the Tirwal firmware but is still there with the Mobi format. Epub very seldom locks up or reboots with the Tirwal firmware. Last edited by abadboy; 02-07-2010 at 11:48 AM.

02-09-2010, 02:38 PM	#24
Robertb Astak Director, Bus. Devl Posts: 2,560 Karma: 2500000 Join Date: Apr 2008 Device: Astak Pocket PRO	If you send it back for repair... keep the SD card. Dear All: Just a reminder... but anytime you send a unit back for repair or for us to try to solve a problem... we MAY just replace it in the same color. Keep your SD card! Send everything else that came in the box back... but keep your SD card. We sell SD cards here and have thousands lying around. We would never be able to find yours again. Please hold onto your SD card when you return the unit for repair!!!

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02-07-2010, 10:32 AM	#16
WEMV Member Posts: 12 Karma: 10 Join Date: Jan 2010 Device: Astak EZ Reader 6	Well, reformatting the device memory and installing the latest firmware did not work. I was able to read 143 pages and it rebooted at a page turn. After finding my place, which was lost, I read a few more pages and it did it again. I will let Elliott know and see what else he can suggest. Ed

02-07-2010, 12:51 PM	#18
WEMV Member Posts: 12 Karma: 10 Join Date: Jan 2010 Device: Astak EZ Reader 6	abadboy, If Elliott can't do anything with the problem, I'll give that a try. Almost everything I read is in epub format. Thanks, Ed

02-08-2010, 02:49 PM	#20
theducks Well trained by Cats Posts: 29,782 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	I read EPUB almost exclusively and have not had a problem with this format. Note: I am using the November release of FW Would all people with this issue care to indicate the FW date they are using (or <need name > module version)?

02-09-2010, 12:23 PM	#22
WEMV Member Posts: 12 Karma: 10 Join Date: Jan 2010 Device: Astak EZ Reader 6	I heard back from Elliott about the reboot problem and he suggests that I return the reader so they can check it out. I will do that as a last resort. Is the November firmware still available? Iam running the one from December 2009, and don't remenber seeing a November version. I will also try the Jinke and the Triwal firmware and see if that helps. The original firmware that came on the reader did the samething. Maybe it is a hardware problem.

02-09-2010, 03:21 PM	#26
WEMV Member Posts: 12 Karma: 10 Join Date: Jan 2010 Device: Astak EZ Reader 6	RobertB, Thanks for the information, I was wondering about how to do that. Ed

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