Don't buy a sony , especially from future shop !

woodfairie · 09-14-2010, 07:54 PM

I am so mad i am fuming , i bought a touchscreen prs 600 when they first came out, spent almost 400 dollars on this unit, which one day just decided to not turn on ( 6 months old ) i didn't keep the box , i didn't know i needed it , i did keep the receipt , however , sony says serial numbers are on the unit , guess what , mine was on the box , that i do not have or can't find , so now my 400 dollar paperweight is useless and future shop says it is sony's fault and sony says it is not under waranty because no serial number .

I will never buy another sony product again and i will tell whoever will listen about my experience with both of these companies.

So i don't know what you should buy , but i can definitely tell you what not to buy !!

Update

" Future shop has replaced the unit after numerous convo's, sony still refuses to do anything for me. "

Gunnerp245 · 09-14-2010, 08:07 PM

Feel your pain, but why didn't you register it when you first received it?

woodfairie · 09-14-2010, 08:23 PM

I am not sure to be honest , just didn't think about it ? Had faith that if anything happened i had my receipt and things would be fine ! ........ I had a repackaged item and i am not even 100 % sure if that paper was in it !

JSWolf · 09-14-2010, 08:26 PM

If I had a repackaged item, I'd have been back to the shop getting it exchanged for a new one ASAP.

simplyparticular · 09-15-2010, 10:57 AM

There isn't a sticker on the back with the serial?

Does the serial number show up in the About screen? You might be able to find it there.

Logseman · 09-15-2010, 02:03 PM

Quote:

Originally Posted by simplyparticular

There isn't a sticker on the back with the serial?

Does the serial number show up in the About screen? You might be able to find it there.

According to the OP that's unfeasible, as it won't turn on.

jaxx6166 · 09-15-2010, 02:09 PM

Something's not right here.

All my sonies pretty much had the SN laser etched onto the rear of the chasis. Sounds like you got a refurbished one, which doesn't make sense since you said you bought it brand new. It should have come in a pretty Sony box, with the serial number on the rear. There should have been several pieces of documentation, including the limited warranty. If they weren't there and you kept it after finding out that something wasn't right, that's your fault - not Sony's. Sorry bud.

Romiman · 09-15-2010, 02:16 PM

So it is still very important, to keep all packaging an dall ducuments, when spending 400$ for what ever...

JSWolf · 09-15-2010, 03:58 PM

We need a mod to fix the title of this thread. It's not about not buying a Sony Reader. It's about not buying anything from Future Shop.

SkyDream · 09-15-2010, 04:19 PM

Didn't look/sound like a Sony problem to me.
Personally didn't have any problems with my PRS reader bought from local dealers.

Maybe Future Shop has a problem with customer service.

vxf · 09-15-2010, 04:32 PM

Yes, it seems unfair to bash SONY in the title. Like there aren't enough legitimate reasons to bash SONY...

simplyparticular · 09-15-2010, 05:48 PM

Quote:

Originally Posted by Logseman

According to the OP that's unfeasible, as it won't turn on.

HarryT · 09-16-2010, 03:17 AM

I've had two PRS-600s. Both have had the serial number on a sticker on the back of the machine.

woodfairie · 09-17-2010, 07:07 AM

Ok , after spending numerous convo's with both future shop and sony , future shop tells me that sony is the one who didn't place the serial on the back of the unit , sony just has a standard reply that the unit has been tampered with ( because there is no serial number on it ) apparently future shop is going to launch an " investigation " into why this one unit didn't have a serial number as i certainly did not tamper with it in any way , it did come in it's box , as this was my 1st sony reader , i have no idea how i was supposed to know what documentation came with it , i am not psychic !! It did have the booklet telling how to use the sony reader that i do remember , future shop has replaced the unit with a new one albeit reluctantly and next time i will definitely be checking any new units to make sure they have a serial number and and/or keeping my box , however with the amount of products we buy , I have no idea how to keep all these boxes ? I am still very irked with sony if it wasn't for future shop i would still be out a reader and i still am not 100 % certain whose fault it was ?

darknessangel · 09-17-2010, 07:34 AM

Bad luck dude! =( Well at least you got it replaced. And usually I keep the packaging of new things for at least the time of the warranty as it's the best packaging to return things if you have to (had to send already a monitor and an external HDD). If you have the space, it's never wrong to keep the original packaging (unless you're a gadget junkie).

09-14-2010, 07:54 PM	#1
woodfairie Junior Member Posts: 9 Karma: 10 Join Date: Jan 2010 Device: prs - 600	Don't buy a sony , especially from future shop ! I am so mad i am fuming , i bought a touchscreen prs 600 when they first came out, spent almost 400 dollars on this unit, which one day just decided to not turn on ( 6 months old ) i didn't keep the box , i didn't know i needed it , i did keep the receipt , however , sony says serial numbers are on the unit , guess what , mine was on the box , that i do not have or can't find , so now my 400 dollar paperweight is useless and future shop says it is sony's fault and sony says it is not under waranty because no serial number . I will never buy another sony product again and i will tell whoever will listen about my experience with both of these companies. So i don't know what you should buy , but i can definitely tell you what not to buy !! Update " Future shop has replaced the unit after numerous convo's, sony still refuses to do anything for me. " Last edited by woodfairie; 09-17-2010 at 07:09 AM.

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09-14-2010, 08:07 PM	#2
Gunnerp245 Gadget Freak Posts: 1,169 Karma: 1043832 Join Date: Nov 2007 Location: US Device: EE, Note 8	Feel your pain, but why didn't you register it when you first received it?

09-14-2010, 08:23 PM	#3
woodfairie Junior Member Posts: 9 Karma: 10 Join Date: Jan 2010 Device: prs - 600	I am not sure to be honest , just didn't think about it ? Had faith that if anything happened i had my receipt and things would be fine ! ........ I had a repackaged item and i am not even 100 % sure if that paper was in it !

09-14-2010, 08:26 PM	#4
JSWolf Resident Curmudgeon Posts: 73,877 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	If I had a repackaged item, I'd have been back to the shop getting it exchanged for a new one ASAP.

09-15-2010, 10:57 AM	#5
simplyparticular Guru Posts: 610 Karma: 1395952 Join Date: Jul 2008 Location: New York Device: Oasis 3 & GlowLight 4	There isn't a sticker on the back with the serial? Does the serial number show up in the About screen? You might be able to find it there.

09-15-2010, 02:09 PM	#7
jaxx6166 Wizard Posts: 1,222 Karma: 769316 Join Date: Mar 2008 Location: Eternal summer Device: 350, iPad, PW	Something's not right here. All my sonies pretty much had the SN laser etched onto the rear of the chasis. Sounds like you got a refurbished one, which doesn't make sense since you said you bought it brand new. It should have come in a pretty Sony box, with the serial number on the rear. There should have been several pieces of documentation, including the limited warranty. If they weren't there and you kept it after finding out that something wasn't right, that's your fault - not Sony's. Sorry bud.

09-15-2010, 02:16 PM	#8
Romiman Connoisseur Posts: 61 Karma: 8022 Join Date: Sep 2010 Location: Germany Device: Sony PRS-350	So it is still very important, to keep all packaging an dall ducuments, when spending 400$ for what ever...

09-15-2010, 03:58 PM	#9
JSWolf Resident Curmudgeon Posts: 73,877 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	We need a mod to fix the title of this thread. It's not about not buying a Sony Reader. It's about not buying anything from Future Shop.

09-15-2010, 04:19 PM	#10
SkyDream Wizard Posts: 1,377 Karma: 9400 Join Date: Sep 2009 Location: Europe Device: PRS-650, iPod touch 4G, iPad 3	Didn't look/sound like a Sony problem to me. Personally didn't have any problems with my PRS reader bought from local dealers. Maybe Future Shop has a problem with customer service.

09-15-2010, 04:32 PM	#11
vxf Guru Posts: 944 Karma: 1490348 Join Date: Jun 2010 Location: Norman, OK Device: Sony PRS 350, 900, 950; Kindles (ALL of them!); Kobo Aura One	Yes, it seems unfair to bash SONY in the title. Like there aren't enough legitimate reasons to bash SONY...

09-16-2010, 03:17 AM	#13
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I've had two PRS-600s. Both have had the serial number on a sticker on the back of the machine.

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09-17-2010, 07:07 AM	#14
woodfairie Junior Member Posts: 9 Karma: 10 Join Date: Jan 2010 Device: prs - 600	Ok , after spending numerous convo's with both future shop and sony , future shop tells me that sony is the one who didn't place the serial on the back of the unit , sony just has a standard reply that the unit has been tampered with ( because there is no serial number on it ) apparently future shop is going to launch an " investigation " into why this one unit didn't have a serial number as i certainly did not tamper with it in any way , it did come in it's box , as this was my 1st sony reader , i have no idea how i was supposed to know what documentation came with it , i am not psychic !! It did have the booklet telling how to use the sony reader that i do remember , future shop has replaced the unit with a new one albeit reluctantly and next time i will definitely be checking any new units to make sure they have a serial number and and/or keeping my box , however with the amount of products we buy , I have no idea how to keep all these boxes ? I am still very irked with sony if it wasn't for future shop i would still be out a reader and i still am not 100 % certain whose fault it was ?

09-17-2010, 07:34 AM	#15
darknessangel Addict Posts: 297 Karma: 1018140 Join Date: Feb 2009 Device: PRS-505, iPad	Bad luck dude! =( Well at least you got it replaced. And usually I keep the packaging of new things for at least the time of the warranty as it's the best packaging to return things if you have to (had to send already a monitor and an external HDD). If you have the space, it's never wrong to keep the original packaging (unless you're a gadget junkie).