Installing 0.7.42 problem

castlekeep · 01-22-2011, 07:09 AM

Hello,

I have just starting to use calibre Version 0.7.40 and think it is a wonderful application.
I just downloaded the updated version 0.7.42 but every time I try to install this it gets near the end of the install and fails with the message "unable to create cache. Contact your support ". I then cancel the installation and it then rolls the process back.

Can anyone advise how to resolve this.

Thanks very much for any advice.

Phil.

castlekeep · 01-22-2011, 01:24 PM

Hello,
I was incorrect with the eror message.
The message I receive is :

"Failed to create package
C:\windows \Installer\160e06b.msi. Error:
-2147286775. Contact your support personnel."

This did not happen when I installed the 0.7.40 version.

garcle · 01-22-2011, 01:34 PM

Hi Phil, Looks like you have people stumped (myself included). What Operating System are you using? What are the specs of your machine? Have you tried uninstalling the previous version before attempting the re-install? Calibre is not running when you try the install?

An error -2147286775, means that [a docfile is "corrupt"] (a docfile is an OLE Structured Storage File, for storing objects in a file format).

Have you tried re-downloading the installation package?

castlekeep · 01-22-2011, 02:06 PM

Hi Garcle.
Thanks fpr your reply.

My PC OS is xp pro up to date with all the updates.
I have just uninstalled the 0.7.40 version and tried to install the 0.7.42 version.I got the same error.
I then reinstalled the 0.7.40 version and that installed OK with no problems.

The issue seems to be wth the 0.7.42 msi

I'll download the 0.7.42 version again and try the install again.

Thanks for your help
Phil.

castlekeep · 01-23-2011, 06:21 AM

Hi Garcle

Downloaded the 0.7.42 again and this time it installed again with no problem.

Thanks for your time

Phil.

01-22-2011, 07:09 AM	#1
castlekeep Junior Member Posts: 5 Karma: 10 Join Date: Jan 2011 Location: Portchester, UK Device: Kindle 3G + WiFi	Installing 0.7.42 problem Hello, I have just starting to use calibre Version 0.7.40 and think it is a wonderful application. I just downloaded the updated version 0.7.42 but every time I try to install this it gets near the end of the install and fails with the message "unable to create cache. Contact your support ". I then cancel the installation and it then rolls the process back. Can anyone advise how to resolve this. Thanks very much for any advice. Phil.

01-22-2011, 01:34 PM	#3
garcle Connoisseur Posts: 54 Karma: 442 Join Date: Oct 2010 Location: Detroit Device: iPad	Hi Phil, Looks like you have people stumped (myself included). What Operating System are you using? What are the specs of your machine? Have you tried uninstalling the previous version before attempting the re-install? Calibre is not running when you try the install? An error -2147286775, means that [a docfile is "corrupt"] (a docfile is an OLE Structured Storage File, for storing objects in a file format). Have you tried re-downloading the installation package? Last edited by garcle; 01-22-2011 at 01:50 PM.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
[Old Thread] Problem installing on Ubuntu Linux	bgcamroux	Calibre	6	05-23-2012 02:30 AM
Problem installing calibre	jamic1301	Calibre	3	08-10-2011 10:05 AM
Problem installing new firmware.	IndecisiveMe	PocketBook	8	06-02-2010 12:04 PM
Problem installing Calibre	Derry	Calibre	1	12-23-2008 12:57 PM
Problem installing driver	zander_nyrond	Calibre	11	08-02-2008 05:18 PM

01-22-2011, 01:24 PM	#2
castlekeep Junior Member Posts: 5 Karma: 10 Join Date: Jan 2011 Location: Portchester, UK Device: Kindle 3G + WiFi	Hello, I was incorrect with the eror message. The message I receive is : "Failed to create package C:\windows \Installer\160e06b.msi. Error: -2147286775. Contact your support personnel." This did not happen when I installed the 0.7.40 version.

01-22-2011, 02:06 PM	#4
castlekeep Junior Member Posts: 5 Karma: 10 Join Date: Jan 2011 Location: Portchester, UK Device: Kindle 3G + WiFi	Hi Garcle. Thanks fpr your reply. My PC OS is xp pro up to date with all the updates. I have just uninstalled the 0.7.40 version and tried to install the 0.7.42 version.I got the same error. I then reinstalled the 0.7.40 version and that installed OK with no problems. The issue seems to be wth the 0.7.42 msi I'll download the 0.7.42 version again and try the install again. Thanks for your help Phil.

01-23-2011, 06:21 AM	#5
castlekeep Junior Member Posts: 5 Karma: 10 Join Date: Jan 2011 Location: Portchester, UK Device: Kindle 3G + WiFi	Hi Garcle Downloaded the 0.7.42 again and this time it installed again with no problem. Thanks for your time Phil.

Advert

Advert