Buying from MightyBright.com problems

AndreiC · 11-12-2009, 12:10 AM

Hello,

I've ordered some reading lights from MightyBright.com five (5) days go.

Ever since the initial message confirming my purchase I haven't received any signs from them.

I've even tried to contact them (e-mail) twice but to no avail.

Is this what should be expected?

Did you have any negative experiences with them?

I'm used to getting information about my purchases; or I expected a merchant to at least describe the expected procedure (e.g. "please don't contact us, your order will be shippped in 7-12 days at which point we'll let you know").

Thanks!

whazzup · 12-10-2009, 10:01 PM

heya, how long did it take for them to deliver the lights? I ordered on the 4th of Dec, yet to get any form of reply from them...

lilac_jive · 12-10-2009, 10:19 PM

I'm really surprised, MightyBright is known for their good customer service. Hang in there for a few more days, then try again.

xtine · 12-11-2009, 01:13 AM

I actually have a bad experience with Mighty Bright myself. I ordered a few lights, including a pewter carabiner from them and they sent me the silver. After taking pictures (along with the invoice which specifically indicated pewter), I emailed it to them and have never received a reply.

Before that though, they seemed pretty prompt about responding to my emails.

If only there were better lights available, I would probably not bother buying from them again.

AndreiC · 12-11-2009, 06:45 AM

It took about 3 weeks for the lights to arrive.

Because they haven't answered any of my attempts of communication, I had already reported them to the BBB and escalated a claim with PayPal by the time the package arrived.

When the package arrived, I canceled my claim with PayPal. There weren't many days left until PayPal would have refunded my money due to them not having responded to my claim. I'm pretty sure PayPal would have given me my money back had I not canceled the claim.

Their lights are great, but they seem to have been produced by a team of robots that do not want to interact with people.

You might try just purchasing them from Amazon or another store so that you won't have to deal with them in the future.

xtine · 12-11-2009, 09:41 AM

I would highly recommend purchasing from Sun & Moon Ecolight. I've bought most of my book lights from them (2 Travelflexes, an Xtraflex2 and the Ultrathin book light) and they usually send out my purchases within a day from receiving the order. They also keep me updated with tracking numbers (without me having to ask for them). Sometimes their prices are higher by a dollar or two, but they offer free shipping so it's still worth it

daphnedmm · 12-13-2009, 04:52 PM

I did not receive a confirmation purchase email, tracking information or any communication whatsoever, but my purchase arrived within 3 - 4 days.

new · 12-16-2009, 02:22 PM

I ordered 2 lights from them with absolutely no problems at all. I received them fast. That was a few months ago. I love these lights. Too bad, maybe they downsized their staff?

After I noticed seeing the poster is living outside of the US, perhaps that was the problem?

AndreiC · 12-18-2009, 08:53 AM

Quote:

Originally Posted by new

I ordered 2 lights from them with absolutely no problems at all. I received them fast. That was a few months ago. I love these lights. Too bad, maybe they downsized their staff?

After I noticed seeing the poster is living outside of the US, perhaps that was the problem?

But still, why would they not write me a simple one line message saying everything is all right and on schedule?

advocate2 · 12-19-2009, 08:50 AM

One of my lights broke with the light head turning freely instead of staying fixed and secure. I wrote an email to Mighty Bright and they said they were sending me a replacement. That was three or four weeks ago and no replacement yet. I am not encouraged. The last time I bought one of their lights through Amazon it was actually a sale by Sun & Moon and it was delivered very quickly.

new · 01-27-2010, 02:40 PM

Quote:

Originally Posted by advocate2

One of my lights broke with the light head turning freely instead of staying fixed and secure. I wrote an email to Mighty Bright and they said they were sending me a replacement. That was three or four weeks ago and no replacement yet. I am not encouraged. The last time I bought one of their lights through Amazon it was actually a sale by Sun & Moon and it was delivered very quickly.

Did you get the replacement yet? My light is not staying fixed in place either anymore. Guess I will tape it!

new · 02-07-2010, 09:44 PM

It has been almost a month, did you get a new mighty bright replacement?

11-12-2009, 12:10 AM	#1
AndreiC Enthusiast Posts: 38 Karma: 12 Join Date: Oct 2009 Location: Bucharest, Romania Device: PRS-600, Kindle 2 International	Buying from MightyBright.com problems Hello, I've ordered some reading lights from MightyBright.com five (5) days go. Ever since the initial message confirming my purchase I haven't received any signs from them. I've even tried to contact them (e-mail) twice but to no avail. Is this what should be expected? Did you have any negative experiences with them? I'm used to getting information about my purchases; or I expected a merchant to at least describe the expected procedure (e.g. "please don't contact us, your order will be shippped in 7-12 days at which point we'll let you know"). Thanks!

12-11-2009, 06:45 AM	#5
AndreiC Enthusiast Posts: 38 Karma: 12 Join Date: Oct 2009 Location: Bucharest, Romania Device: PRS-600, Kindle 2 International	It took about 3 weeks for the lights to arrive. Because they haven't answered any of my attempts of communication, I had already reported them to the BBB and escalated a claim with PayPal by the time the package arrived. When the package arrived, I canceled my claim with PayPal. There weren't many days left until PayPal would have refunded my money due to them not having responded to my claim. I'm pretty sure PayPal would have given me my money back had I not canceled the claim. Their lights are great, but they seem to have been produced by a team of robots that do not want to interact with people. You might try just purchasing them from Amazon or another store so that you won't have to deal with them in the future. Last edited by AndreiC; 12-11-2009 at 09:28 AM.

12-16-2009, 02:22 PM	#8
new K3, K4B, KDX, KFHD, PW1&2 Posts: 704 Karma: 3000002 Join Date: Jun 2009 Location: USA Device: K3, K4B, KDX3G, KFHD, PW1, PW2	I ordered 2 lights from them with absolutely no problems at all. I received them fast. That was a few months ago. I love these lights. Too bad, maybe they downsized their staff? After I noticed seeing the poster is living outside of the US, perhaps that was the problem? Last edited by new; 12-16-2009 at 02:25 PM.

02-07-2010, 09:44 PM	#12
new K3, K4B, KDX, KFHD, PW1&2 Posts: 704 Karma: 3000002 Join Date: Jun 2009 Location: USA Device: K3, K4B, KDX3G, KFHD, PW1, PW2	Did you get a mighty bright replacement? It has been almost a month, did you get a new mighty bright replacement?

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12-10-2009, 10:01 PM	#2
whazzup Junior Member Posts: 2 Karma: 10 Join Date: Dec 2009 Device: Sony PRS-600	heya, how long did it take for them to deliver the lights? I ordered on the 4th of Dec, yet to get any form of reply from them...

12-10-2009, 10:19 PM	#3
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	I'm really surprised, MightyBright is known for their good customer service. Hang in there for a few more days, then try again.

12-11-2009, 01:13 AM	#4
xtine Addict Posts: 355 Karma: 1432252 Join Date: Oct 2009 Device: Kobo Forma	I actually have a bad experience with Mighty Bright myself. I ordered a few lights, including a pewter carabiner from them and they sent me the silver. After taking pictures (along with the invoice which specifically indicated pewter), I emailed it to them and have never received a reply. Before that though, they seemed pretty prompt about responding to my emails. If only there were better lights available, I would probably not bother buying from them again.

12-11-2009, 09:41 AM	#6
xtine Addict Posts: 355 Karma: 1432252 Join Date: Oct 2009 Device: Kobo Forma	I would highly recommend purchasing from Sun & Moon Ecolight. I've bought most of my book lights from them (2 Travelflexes, an Xtraflex2 and the Ultrathin book light) and they usually send out my purchases within a day from receiving the order. They also keep me updated with tracking numbers (without me having to ask for them). Sometimes their prices are higher by a dollar or two, but they offer free shipping so it's still worth it

12-13-2009, 04:52 PM	#7
daphnedmm Junior Member Posts: 1 Karma: 10 Join Date: Dec 2009 Device: Kindle 2i	I did not receive a confirmation purchase email, tracking information or any communication whatsoever, but my purchase arrived within 3 - 4 days.

12-19-2009, 08:50 AM	#10
advocate2 My Kingdom for Karma Posts: 430 Karma: 7125 Join Date: Jul 2009 Location: Las Vegas Device: Sony 350, 650, 950, Nook Color	One of my lights broke with the light head turning freely instead of staying fixed and secure. I wrote an email to Mighty Bright and they said they were sending me a replacement. That was three or four weeks ago and no replacement yet. I am not encouraged. The last time I bought one of their lights through Amazon it was actually a sale by Sun & Moon and it was delivered very quickly.

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