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01-13-2019, 06:47 AM | #1 |
Junior Member
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Device: kindle keyboard
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Kindle Keyboard - frozen (got it going once, but now stuck on anotyher page)
I have not used my Kindle Keyboard for years, and the battery went dead and it was frozen on "empty battery".
I replaced the battery with a new one, but it was still stuck at empty battery screen. Spent weeks of trying all advice from internet, hard soft resets of various types etc. Tried different downlaods of Kubrick but cant get it to run (tried on USB stick, CD and DVD on 2 PCs and 3 laptops) Put paperclip in hole next to charger as a last resort and it wame up with the log on screen! Dont think that should have worked, so maybe just coincidence. I got the password screen, but had forgotten the password and wanted a reset anyway. It appeard to work at this stage, telling me an incorrect password, and to call customer services to reset the password. So, I decided to do a resetmykindle and it went to a screen "please wait a moment while your kindle starts up. Now frozen on that screen, unable to turn on/off, hard/soft reset or do anything again - but this time a different screen. When I did the reset the kindle will have previously been linked to an old router, so it will not have found the internet. Amazon kindle support tried deregistering it, and resets with power buttn and volume down button, etc and gave up. I feel I was so close to getting it working, but am again baffled. - plaese help! |
01-13-2019, 07:13 AM | #2 | |
The Grand Mouse 高貴的老鼠
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Location: Norfolk, England
Device: Kindle Voyage
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Quote:
The obvious place to start is a simple restart. For a Kindle Keyboard, the procedure is:
Do make sure you hold it for a timed 40 seconds. |
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01-14-2019, 07:24 AM | #3 | |
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Quote:
I never get a blank screen, its just always stuck on the Please wait a moment" screen The green power light does come on at various times (initial turn on, after 15 sec slide/hold or after releasing after 1 min. It goes out after a few seconds, but with no chang to the display) |
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01-14-2019, 07:42 AM | #4 |
The Grand Mouse 高貴的老鼠
Posts: 71,406
Karma: 305065800
Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Voyage
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OK, how about slide/hold for *exactly* 15 seconds? (I've seen that mentioned in a few places)
And have you tried leaving it on charge for 24 hours, to make sure the new battery is fully charged? |
01-23-2019, 09:19 AM | #5 |
Groupie
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This is the reset using home screen button
hold slider button for about 30 seconds and then while holding slider in on position push on home key for about about 20 seconds and a screen should come up where you can type in reset and it will change screen to recovery mode and then push r button and your kindle will reset. Make sure you are holding in that slider while holding down the home button. |
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01-25-2019, 06:17 AM | #6 |
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Tried both those suggestions numerous time, ands still frozen on "please wait a moment while your kindle restarts". (the last active page is saved in electronic ink).
Its been on charge a month, the battery is new and tested- holds full charge. |
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