05-14-2017, 05:00 PM | #31 | |
Chopperbobby
Posts: 25
Karma: 10
Join Date: May 2017
Location: Central Washington State.
Device: Paper White
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Paperwhite
Quote:
When I was on chat with Amazon tech support they tried everything to fix it, but nothing worked. I also have a Kindle Fire, and it works fine as do all of the other devices in my home. I see that other folks in this forum have had my problem, but there is no solution in here as I was hoping there would be. Anyway, I'm contacting Amazon Monday morning demanding a solution. I'll post here with what happens. Bob |
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05-14-2017, 05:17 PM | #32 | |
Wizard
Posts: 3,032
Karma: 52740263
Join Date: Feb 2012
Location: New England
Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
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Quote:
Shari |
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Advert | |
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05-14-2017, 06:55 PM | #33 |
Chopperbobby
Posts: 25
Karma: 10
Join Date: May 2017
Location: Central Washington State.
Device: Paper White
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05-14-2017, 07:00 PM | #34 |
Wizard
Posts: 3,032
Karma: 52740263
Join Date: Feb 2012
Location: New England
Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
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05-14-2017, 07:03 PM | #35 | |
Chopperbobby
Posts: 25
Karma: 10
Join Date: May 2017
Location: Central Washington State.
Device: Paper White
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Quote:
I will contact them Monday. Thanks, Bob |
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Advert | |
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05-14-2017, 07:40 PM | #36 | |
Wizard
Posts: 3,032
Karma: 52740263
Join Date: Feb 2012
Location: New England
Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
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Quote:
Shari |
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05-14-2017, 09:22 PM | #37 | |
Chopperbobby
Posts: 25
Karma: 10
Join Date: May 2017
Location: Central Washington State.
Device: Paper White
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Quote:
Bob |
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05-15-2017, 05:38 AM | #38 | |
Member
Posts: 24
Karma: 100
Join Date: Jun 2014
Location: California
Device: Paperwhite 1 and 4 & Fire 7 HDX
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Quote:
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05-15-2017, 11:31 AM | #39 |
Chopperbobby
Posts: 25
Karma: 10
Join Date: May 2017
Location: Central Washington State.
Device: Paper White
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05-15-2017, 12:50 PM | #40 | |
Chopperbobby
Posts: 25
Karma: 10
Join Date: May 2017
Location: Central Washington State.
Device: Paper White
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Quote:
After the update my Paper White started working properly. Go figure. Bob |
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05-19-2017, 08:03 AM | #41 | |
Junior Member
Posts: 2
Karma: 10
Join Date: Dec 2015
Device: Kindle Paperwhite
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This is NOT a WiFi issue
Quote:
However, downloading problems still come and go and I suspect that it might have to do with some of Amazon's book or format updates that they push out. When books don't download I use the PC Kindle app, download the books there and copy/paste them onto the Kindle. It's a nuisance but calling Amazon every time and wasting an hour or two with tech support never accomplished anything. |
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05-26-2017, 04:22 AM | #42 | |
Junior Member
Posts: 3
Karma: 10
Join Date: Sep 2016
Device: Kindle Paperwhite, Kindle Android App
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Quote:
I can't say that I am sure the resets were the solution. Maybe. I haven't had the problem for over 6 months. |
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05-26-2017, 11:42 AM | #43 | |
Chopperbobby
Posts: 25
Karma: 10
Join Date: May 2017
Location: Central Washington State.
Device: Paper White
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Quote:
I didn't wait for their reply. I contacted them again the next day. The first thing the tech did was to have me update the firmware. That fixed it. Go figure. Bob |
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05-26-2017, 11:44 AM | #44 | |
Chopperbobby
Posts: 25
Karma: 10
Join Date: May 2017
Location: Central Washington State.
Device: Paper White
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Quote:
These machines seem to have a mind of their own. Bob |
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