How easy is it to accidently buy a book in the Kindle store ?

gargoyle67 · 09-21-2010, 05:47 PM

Just wondering about getting my mother one, But she's not tech savvy

and from the video reviews I've seen there doesn't look to be a conformation pop-up when clicking the "buy" tab. And if she did buy one by mistake what are Amazon's policies on sending back\deleting wrongly purchased ebooks ?

copyrite · 09-21-2010, 05:54 PM

Hah. I had to cancel a *Kindle* order the other day. If you have the 1 click purchases turned on I imagine it would be very easy to buy a book!

Lexi Revellian · 09-21-2010, 05:57 PM

Yes, the one-click purchase on Amazon makes it scarily easy to buy anything. "Oh, was that it? Ah."

No one else seems to have it. Perhaps it is the secret of Amazon's success...

desertgrandma · 09-21-2010, 06:00 PM

From the Kindle users guide, section 5.4

RETURNING AN ITEM
All of your Kindle Store purchases present an order cancellation feature at the time
of purchase in case you change your mind or made a mistake. Just select “Purchase
by Accident? Cancel this Order” on the order confirmation page. If you are a U.S.
customer, you can also contact Kindle Support using Amazon’s Click-to-Call service on
the Web at: http://www.amazon.com/kindlesupport
For customers outside the U.S., Kindle Support can be reached via e-mail at:
kindle-cs-support@amazon.com or by phone at 1-206-266-0927(charges will

You can access it here.

http://www.amazon.com/gp/help/custom...deId=200317150

Tiersten · 09-21-2010, 06:10 PM

Quote:

Originally Posted by Lexi Revellian

No one else seems to have it. Perhaps it is the secret of Amazon's success...

Amazon patented the idea of "1 click" ordering.

cvkemp · 09-21-2010, 06:16 PM

I only look for new books using my computer browser. That way I have better control of getting books.

desertgrandma · 09-21-2010, 06:22 PM

Some people don't have/want computer access. Thats the beauty of the Kindle.

I just tried out the process.

When you click "buy", it comes up with a screen asking you if you "bought by accident? Click here to cancel order"

Easy peasy.

NavyDad6 · 09-21-2010, 06:36 PM

Yep, I accidentally ordered a book and didn't notice it until I got the email from Amazon congratulation me on my purchase. One call to customer service removed the book and the charge in less than a day.

So the answer to the question is YES it is easy to "1-click" your way to a purchase, but it is just as easy to undo that purchase.

Diodato · 09-21-2010, 07:02 PM

Downloaded a sample?
While reading it you want to navigate to the cover image or TOC or anywhere else so you select the Menu and click without thinking, recalling that it was always the GoTo highlighted as default and .... voila, you have just bought the complete book!
For samples it's not the GoTo that gets highlighted by default when selecting the Menu but... BUY THIS BOOK NOW.

I have bought one book this way

Didn't return it.

gargoyle67 · 09-21-2010, 07:07 PM

Cool thanks guys, I don't know about just as easy to cancel though Navy, One click oops wrong order>ring ring our lines are busy at the moment you are part of a queue e.c.t
One click un-buy would be just as easy

GA Russell · 09-21-2010, 07:51 PM

Quote:

Originally Posted by NavyDad6

Yep, I accidentally ordered a book and didn't notice it until I got the email from Amazon congratulation me on my purchase. One call to customer service removed the book and the charge in less than a day.

Whoa, Nellie! I thought that Amazon promised they wouldn't do that again (remove a book) after the 1984 debacle. Now I see that they will do it if you ask them to.

Skydog · 09-21-2010, 08:13 PM

It's almost too easy. Once I was demonstrating my Kindle(2) to a colleague while sitting in an airport awaiting my flight. While doing so he asked about purchasing books from the Kindle. No problem, I said. I logged on to the AZ storefront and gave him a look. We then boarded the aircraft and I had slipped the Kindle w/cover back in my bag, apparently without successfully turning off the wireless.

When I retrieved it later to read I discovered my Kindle had bought itself three books before takeoff!

I would have loved to have seen the expression on the AZ CS rep's face when I was explaining why I was returning all three books that had been purchased six hours earlier!

The joystick was easily depressed when in a bag - I think the K3 will not have the same problem.

desertgrandma · 09-21-2010, 08:14 PM

Quote:

Originally Posted by GA Russell

Whoa, Nellie! I thought that Amazon promised they wouldn't do that again (remove a book) after the 1984 debacle. Now I see that they will do it if you ask them to.

In the 1984 'fiasco' they removed a book without the owners permission.

Removing it when asked to is a BIG difference.

ChaseKR · 09-21-2010, 08:33 PM

Yes, it is too easy. It usually happens when I download a sample. Maybe they could add a simple CAPTCHA for confirmation.

ski_power · 09-21-2010, 08:45 PM

It is really easy. Just for the fear of accidental purchase, I've disabled 1-click ordering on the kindle. I don't mind reading stuff on the Kindle, and there's no real reason that I NEED to purchase a book when I'm away from the computer. If I really really need to, I'll log in to the webkit browser and try to simulate a computer experience.

09-21-2010, 05:47 PM	#1
gargoyle67 Addict Posts: 231 Karma: 180249 Join Date: Mar 2009 Device: Kobo Aura	How easy is it to accidently buy a book in the Kindle store ? Just wondering about getting my mother one, But she's not tech savvy and from the video reviews I've seen there doesn't look to be a conformation pop-up when clicking the "buy" tab. And if she did buy one by mistake what are Amazon's policies on sending back\deleting wrongly purchased ebooks ?

09-21-2010, 06:00 PM	#4
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	From the Kindle users guide, section 5.4 RETURNING AN ITEM All of your Kindle Store purchases present an order cancellation feature at the time of purchase in case you change your mind or made a mistake. Just select “Purchase by Accident? Cancel this Order” on the order confirmation page. If you are a U.S. customer, you can also contact Kindle Support using Amazon’s Click-to-Call service on the Web at: http://www.amazon.com/kindlesupport For customers outside the U.S., Kindle Support can be reached via e-mail at: kindle-cs-support@amazon.com or by phone at 1-206-266-0927(charges will You can access it here. http://www.amazon.com/gp/help/custom...deId=200317150 Last edited by desertgrandma; 09-21-2010 at 06:13 PM.

09-21-2010, 08:13 PM	#12
Skydog Wizard Posts: 2,286 Karma: 7409537 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Libra Colour, Libra 2, Clara 2E, Oasis3, Voyage	It's almost too easy. Once I was demonstrating my Kindle(2) to a colleague while sitting in an airport awaiting my flight. While doing so he asked about purchasing books from the Kindle. No problem, I said. I logged on to the AZ storefront and gave him a look. We then boarded the aircraft and I had slipped the Kindle w/cover back in my bag, apparently without successfully turning off the wireless. When I retrieved it later to read I discovered my Kindle had bought itself three books before takeoff! I would have loved to have seen the expression on the AZ CS rep's face when I was explaining why I was returning all three books that had been purchased six hours earlier! The joystick was easily depressed when in a bag - I think the K3 will not have the same problem. Last edited by Skydog; 09-21-2010 at 08:15 PM.

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09-21-2010, 05:54 PM	#2
copyrite Wizard Posts: 1,825 Karma: 4985051 Join Date: Sep 2010 Location: Maryland Device: Kindle	Hah. I had to cancel a Kindle order the other day. If you have the 1 click purchases turned on I imagine it would be very easy to buy a book!

09-21-2010, 05:57 PM	#3
Lexi Revellian Groupie Posts: 172 Karma: 200001 Join Date: Jul 2010 Location: London Device: Kindle keyboard	Yes, the one-click purchase on Amazon makes it scarily easy to buy anything. "Oh, was that it? Ah." No one else seems to have it. Perhaps it is the secret of Amazon's success...

09-21-2010, 06:16 PM	#6
cvkemp Loving life Posts: 1,421 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 5,iPhone 13, IPad, MacBook Air	I only look for new books using my computer browser. That way I have better control of getting books.

09-21-2010, 06:22 PM	#7
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Some people don't have/want computer access. Thats the beauty of the Kindle. I just tried out the process. When you click "buy", it comes up with a screen asking you if you "bought by accident? Click here to cancel order" Easy peasy.

09-21-2010, 06:36 PM	#8
NavyDad6 Reading is FUNdamental Posts: 233 Karma: 1516 Join Date: Feb 2009 Location: WA state Device: Kindle 2	Yep, I accidentally ordered a book and didn't notice it until I got the email from Amazon congratulation me on my purchase. One call to customer service removed the book and the charge in less than a day. So the answer to the question is YES it is easy to "1-click" your way to a purchase, but it is just as easy to undo that purchase.

09-21-2010, 07:02 PM	#9
Diodato Junior Member Posts: 7 Karma: 10 Join Date: Jul 2010 Device: Kindle DXG	Downloaded a sample? While reading it you want to navigate to the cover image or TOC or anywhere else so you select the Menu and click without thinking, recalling that it was always the GoTo highlighted as default and .... voila, you have just bought the complete book! For samples it's not the GoTo that gets highlighted by default when selecting the Menu but... BUY THIS BOOK NOW. I have bought one book this way Didn't return it.

09-21-2010, 07:07 PM	#10
gargoyle67 Addict Posts: 231 Karma: 180249 Join Date: Mar 2009 Device: Kobo Aura	Cool thanks guys, I don't know about just as easy to cancel though Navy, One click oops wrong order>ring ring our lines are busy at the moment you are part of a queue e.c.t One click un-buy would be just as easy

09-21-2010, 08:33 PM	#14
ChaseKR Connoisseur Posts: 85 Karma: 12 Join Date: Mar 2009 Device: Kindle 4 Touch, iPad 1 3G	Yes, it is too easy. It usually happens when I download a sample. Maybe they could add a simple CAPTCHA for confirmation.

09-21-2010, 08:45 PM	#15
ski_power Book eater Posts: 181 Karma: 2068 Join Date: Jul 2010 Device: Kindle 3 G 3G (<-lol)	It is really easy. Just for the fear of accidental purchase, I've disabled 1-click ordering on the kindle. I don't mind reading stuff on the Kindle, and there's no real reason that I NEED to purchase a book when I'm away from the computer. If I really really need to, I'll log in to the webkit browser and try to simulate a computer experience.

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