Boox Note Bricked?

jdog609 · 07-31-2018, 01:06 PM

So after trying several different USB cords and chargers, I'm still not able to wake up my new (1 month old) Boox Note. It has the "Power Off" screen, and the charge lights glow magenta and blue no matter which charger I use. I have tried resetting and booting into debug, but I'm never able to get the screen to move beyond the "Power off" screen. The thing that frustrates me most is that I have (foolishly) been making important pdf annotations for the past few weeks and fear that I may have lost them all. Any words of advice from the wonderful forum members here?
Many thanks,
James

MadAstra · 07-31-2018, 07:36 PM

Did you try charging it overnight (even with the blinking magenta/blue lights)? I had a similar issue as you, and surprisingly, charging it overnight allowed me to boot it as normal again.

jdog609 · 08-01-2018, 04:21 PM

Quote:

Originally Posted by MadAstra

Did you try charging it overnight (even with the blinking magenta/blue lights)? I had a similar issue as you, and surprisingly, charging it overnight allowed me to boot it as normal again.

Yes. It has been charging for 2 days now on various usb chargers. Still the flashing purple/blue light. And still no luck booting.

MadAstra · 08-01-2018, 04:36 PM

Sorry to hear this. I assume you've already reached out to Onyx support? Hopefully someone else on the forum can suggest something...

bsnick · 08-02-2018, 12:06 PM

The blue and purple light reminds me of how for an M96 there is a sort of 'download' mode which you put it in for the sake of flashing a new firmware via the mfgtool program. Maybe yours is stuck in that mode.

If there's any mfgtool firmware available for the Note (not just update.zip) then you could perhaps see if it (and the computer) sees the device, or even re-flash the firmware.

You could also try seeing if fastboot sees the device when it's plugged into a computer, though I can't really say what you'd do if it did as I'm not too familiar with what exactly you can do with it. Adb would be more useful but I think you need to be fully booted for that. Maybe someone in the know could provide info on that.

jdog609 · 08-02-2018, 04:03 PM

Thanks all. I tried to see if my computer (File Explorer) would recognize the Boox, but no beans. I went to the Boox website, but there isn't a downloadable update for the note, let alone a mfgtool.

jdog609 · 08-02-2018, 04:12 PM

If I hold down the bottom button then add the power button and hold together for 10 seconds, the flashing blue/magenta goes solid blue and my computer makes a sound like it recognizes the Boox, but it still isn't available in File Explorer. But then after 10 seconds the flashing blue/magenta comes back. I can't keep it on blue.

Tobben · 08-04-2018, 11:45 AM

I had the same issue, had to send it in to have it repaired. They told me it was an issue withthe battery, apparently it had short circuited.

jdog609 · 08-06-2018, 11:05 AM

Thanks for the response, Tobben. Can you tell me who you contacted and how long the repair took? I love the device, but I've lost faith in it since I seem to have lost all my notes.

helen19770707 · 08-08-2018, 05:25 AM

My Note also encountered a problem that can not be turned on before, contacted their after-sales service：sales@onyx-international.com，you can try it, it seems to be a battery problem

helen19770707 · 08-08-2018, 05:27 AM

Now that this problem has been solved, they sent me the device, thank God, I know your feeling there is no way to ask for help.

sharkcow · 08-08-2018, 10:16 AM

I've been down a similar road with my Kepler Pro. Having some experience in Linux and Android device flashing, here are my ideas.

First, let's try to be systematic. If you don't see the screen changing, the device could still be operating normally if just the graphics system isn't working. However, in that case you should be able to detect the storage of the device when connected to a PC. So probably the operating system isn't working correctly. The fact that you heard the windows connection sound means that the device can still connect somehow. Check the devices in windows system settings for what the new device is named. In download mode (see below), the Kepler for example is named "SE Blank MEGREZ".

There are three ways to connect to Onyx devices for recovery:
1. fastboot mode (some key combination on boot)
Device can be controlled via fastboot protocol from PC; however all you can really do is reflash or boot an alternative recovery which won't help you.
2. adb mode (only activated when device runs normally _and_ you have enabled USB debugging mode)
You could do anything you want with adb, unfortunately you can't seem to get there (otherwise the device would be recognized as storage as well). Technically, a recovery kernel with adb would be possible which would allow to get your data without fully booting. I asked Onyx for it but they turned me down

3. download mode (some other key combination on boot)
This is what eventually helped me: you can flash individual partitions, so if you leave the sdcard partition alone your data should be preserved. You need a working mfgtool configuration for your device. Not sure how hard that is to get (I had a complete mfgtool package for mine), but the communication protocol is known, there is even freeware out there. But you have to know what you're doing...

Let us know if you find out anything, maybe I can help more specifically...

07-31-2018, 01:06 PM	#1
jdog609 Junior Member Posts: 5 Karma: 10 Join Date: Jul 2018 Device: Boox Note	Boox Note Bricked? So after trying several different USB cords and chargers, I'm still not able to wake up my new (1 month old) Boox Note. It has the "Power Off" screen, and the charge lights glow magenta and blue no matter which charger I use. I have tried resetting and booting into debug, but I'm never able to get the screen to move beyond the "Power off" screen. The thing that frustrates me most is that I have (foolishly) been making important pdf annotations for the past few weeks and fear that I may have lost them all. Any words of advice from the wonderful forum members here? Many thanks, James

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07-31-2018, 07:36 PM	#2
MadAstra Enthusiast Posts: 45 Karma: 8236 Join Date: Apr 2018 Device: Kindle Oasis, Onyx Boox Note	Did you try charging it overnight (even with the blinking magenta/blue lights)? I had a similar issue as you, and surprisingly, charging it overnight allowed me to boot it as normal again.

08-01-2018, 04:36 PM	#4
MadAstra Enthusiast Posts: 45 Karma: 8236 Join Date: Apr 2018 Device: Kindle Oasis, Onyx Boox Note	Sorry to hear this. I assume you've already reached out to Onyx support? Hopefully someone else on the forum can suggest something...

08-02-2018, 12:06 PM	#5
bsnick Zealot Posts: 119 Karma: 42 Join Date: Aug 2015 Device: Onyx M96+, T68+, Max2, YP2, HiSense A2 Pro	The blue and purple light reminds me of how for an M96 there is a sort of 'download' mode which you put it in for the sake of flashing a new firmware via the mfgtool program. Maybe yours is stuck in that mode. If there's any mfgtool firmware available for the Note (not just update.zip) then you could perhaps see if it (and the computer) sees the device, or even re-flash the firmware. You could also try seeing if fastboot sees the device when it's plugged into a computer, though I can't really say what you'd do if it did as I'm not too familiar with what exactly you can do with it. Adb would be more useful but I think you need to be fully booted for that. Maybe someone in the know could provide info on that.

08-02-2018, 04:03 PM	#6
jdog609 Junior Member Posts: 5 Karma: 10 Join Date: Jul 2018 Device: Boox Note	Thanks all. I tried to see if my computer (File Explorer) would recognize the Boox, but no beans. I went to the Boox website, but there isn't a downloadable update for the note, let alone a mfgtool.

08-02-2018, 04:12 PM	#7
jdog609 Junior Member Posts: 5 Karma: 10 Join Date: Jul 2018 Device: Boox Note	If I hold down the bottom button then add the power button and hold together for 10 seconds, the flashing blue/magenta goes solid blue and my computer makes a sound like it recognizes the Boox, but it still isn't available in File Explorer. But then after 10 seconds the flashing blue/magenta comes back. I can't keep it on blue.

08-04-2018, 11:45 AM	#8
Tobben Junior Member Posts: 3 Karma: 10 Join Date: Jun 2018 Device: Onyx boox note	I had the same issue, had to send it in to have it repaired. They told me it was an issue withthe battery, apparently it had short circuited.

08-06-2018, 11:05 AM	#9
jdog609 Junior Member Posts: 5 Karma: 10 Join Date: Jul 2018 Device: Boox Note	Thanks for the response, Tobben. Can you tell me who you contacted and how long the repair took? I love the device, but I've lost faith in it since I seem to have lost all my notes.

08-08-2018, 05:25 AM	#10
helen19770707 Connoisseur Posts: 51 Karma: 10 Join Date: Aug 2015 Device: Onyx C67 kindle Onyx Note	My Note also encountered a problem that can not be turned on before, contacted their after-sales service：sales@onyx-international.com，you can try it, it seems to be a battery problem

08-08-2018, 05:27 AM	#11
helen19770707 Connoisseur Posts: 51 Karma: 10 Join Date: Aug 2015 Device: Onyx C67 kindle Onyx Note	Now that this problem has been solved, they sent me the device, thank God, I know your feeling there is no way to ask for help.

08-08-2018, 10:16 AM	#12
sharkcow Enthusiast Posts: 48 Karma: 90 Join Date: Aug 2016 Device: Onyx Boox Kepler Pro	I've been down a similar road with my Kepler Pro. Having some experience in Linux and Android device flashing, here are my ideas. First, let's try to be systematic. If you don't see the screen changing, the device could still be operating normally if just the graphics system isn't working. However, in that case you should be able to detect the storage of the device when connected to a PC. So probably the operating system isn't working correctly. The fact that you heard the windows connection sound means that the device can still connect somehow. Check the devices in windows system settings for what the new device is named. In download mode (see below), the Kepler for example is named "SE Blank MEGREZ". There are three ways to connect to Onyx devices for recovery: 1. fastboot mode (some key combination on boot) Device can be controlled via fastboot protocol from PC; however all you can really do is reflash or boot an alternative recovery which won't help you. 2. adb mode (only activated when device runs normally _and_ you have enabled USB debugging mode) You could do anything you want with adb, unfortunately you can't seem to get there (otherwise the device would be recognized as storage as well). Technically, a recovery kernel with adb would be possible which would allow to get your data without fully booting. I asked Onyx for it but they turned me down 3. download mode (some other key combination on boot) This is what eventually helped me: you can flash individual partitions, so if you leave the sdcard partition alone your data should be preserved. You need a working mfgtool configuration for your device. Not sure how hard that is to get (I had a complete mfgtool package for mine), but the communication protocol is known, there is even freeware out there. But you have to know what you're doing... Let us know if you find out anything, maybe I can help more specifically...

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