Arc Won't turn on! Help!

KoboArc-er · 08-16-2013, 08:34 PM

My Kobo Arc won't turn on but its not broken. The indicator light still flashes but it won't turn on! I bet this is the case, yesterday night I put a watery piece of tissue on the back side to rub some steins off. Not the cover, but the part where it says the bar-code, the IC, the FCC id, the model and where its made. Right beside those parts, I know, its quite hard to understand.
URL to what I mean:
http://tinypic.com/view.php?pic=28ioowm&s=5

My indicator light flashes orange every few seconds when it is plugged in.
Yeah, so I need a quick resolution to this problem.

I don't want to replace my device or take it to a tech guy. I just want to fix this at home.

JD Gumby · 08-17-2013, 08:24 AM

Last time my Arc decided it didn't want to boot up, holding volume down & power for 10 or so seconds seemed to trigger a reset (not factory reset, thankfully), after which it booted normally. Might be worth a try.

KoboArc-er · 08-17-2013, 12:01 PM

It didn't work

stevov · 08-17-2013, 02:13 PM

Try holding the power button down for 20 or more seconds before releasing

KoboArc-er · 08-17-2013, 02:33 PM

I've tried that, I even held the power button for almost 5 minutes.

slate · 08-17-2013, 02:41 PM

The real issue here is why are there stains under the back snap cover? Did you spill something on the tablet?

Why are you cleaning it with a wet tissue?

I see a bunch of your posts here asking about very odd issues that nobody else has experienced. Some common sense would go a long way here...

Perhaps, contacting Kobo directly would be your best bet as you seem to have multiple issues that need to be addressed.

KoboArc-er · 08-17-2013, 04:13 PM

1. I had oily fingers at the time. XD
2. I wanted my tablet clean. By the way, when I cleaned it my tablet didn't have any problems. When I shut it down to charge overnight, it didn't turn on the next morning. It's been a day since it has happened. The indicator light still flashes orange when I charge it.
3. I don't know why, my friend's phone has a charger problem, he has to find A SWEET SPOT so it can charge. My tablet has that problem as well.
4. What is their number? I live in the Toronto area.

stevov · 08-18-2013, 05:30 PM

my indicator doesn't flash when I charge it. try another charging cable from USB and leave it charge over night. battery could be totally discharged.

tlaine · 08-18-2013, 10:48 PM

The poster at one point indicated an orange flashing light which appears to be an android indication of dead battery or charging problem.

PeterT · 08-18-2013, 10:52 PM

Quote:

Originally Posted by KoboArc-er

1. I had oily fingers at the time. XD
2. I wanted my tablet clean. By the way, when I cleaned it my tablet didn't have any problems. When I shut it down to charge overnight, it didn't turn on the next morning. It's been a day since it has happened. The indicator light still flashes orange when I charge it.
3. I don't know why, my friend's phone has a charger problem, he has to find A SWEET SPOT so it can charge. My tablet has that problem as well.
4. What is their number? I live in the Toronto area.

See http://www.kobo.com/help/customer-care-phones/#NA

NEW Kobo ARC Activation Line:
1 (888) 668-9132
Sunday - Saturday: 9:00 - 24:00 EST

Kobo eReader Activation Line:
1 (800) 368-5390
Sunday - Saturday: 8:00 - 24:00 EST

General Customer Care Inquiries:
1 (855) 732-3662 ENGLISH
help@kobobooks.com
Sunday - Saturday: 8:00 - 24:00 EST

KoboArc-er · 08-18-2013, 11:30 PM

I'm going to trying charging my Kobo Arc tonight but my Kobo also has a charger issue. I have to keep wiggling my Kobo (or my charger) to find a "sweet spot".

KoboArc-er · 08-18-2013, 11:33 PM

By the way, I bought my Kobo Arc at Indigo If I get my Kobo Arc working again and do a factory reset, am I able to return it? I have so dents on it.

KoboArc-er · 08-21-2013, 12:27 PM

I think my tablet is done. The inductor light doesn't flash anymore, the usb plugin thing is all messed up actually and I think this can not be fixed

. I'm most likely not able to repair/replace this tablet so yeah.

stevov · 08-21-2013, 02:09 PM

Take it back for repair . It'll still be under warranty.

KoboArc-er · 08-21-2013, 06:55 PM

You may not know this company, NCIX, they fix computers, electronics, etc. I don't know if they can repair my Kobo Arc because the usb plugin is messed up, my Kobo Arc probably can't tell my usb is plugged into it.

08-16-2013, 08:34 PM	#1
KoboArc-er Member Posts: 13 Karma: 10 Join Date: Aug 2013 Device: Kobo Arc	Won't turn on! Help! My Kobo Arc won't turn on but its not broken. The indicator light still flashes but it won't turn on! I bet this is the case, yesterday night I put a watery piece of tissue on the back side to rub some steins off. Not the cover, but the part where it says the bar-code, the IC, the FCC id, the model and where its made. Right beside those parts, I know, its quite hard to understand. URL to what I mean: http://tinypic.com/view.php?pic=28ioowm&s=5 My indicator light flashes orange every few seconds when it is plugged in. Yeah, so I need a quick resolution to this problem. I don't want to replace my device or take it to a tech guy. I just want to fix this at home. Last edited by KoboArc-er; 08-17-2013 at 03:33 PM.

08-17-2013, 02:41 PM	#6
slate Connoisseur Posts: 57 Karma: 4066 Join Date: Jan 2013 Device: N/A	The real issue here is why are there stains under the back snap cover? Did you spill something on the tablet? Why are you cleaning it with a wet tissue? I see a bunch of your posts here asking about very odd issues that nobody else has experienced. Some common sense would go a long way here... Perhaps, contacting Kobo directly would be your best bet as you seem to have multiple issues that need to be addressed. Last edited by slate; 08-17-2013 at 03:19 PM.

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08-17-2013, 08:24 AM	#2
JD Gumby Cynical Old Curmudgeon Posts: 1,085 Karma: 8495696 Join Date: Jul 2011 Location: Halifax, Canada Device: Kobo Mini, Kobo Arc, HTC Desire C	Last time my Arc decided it didn't want to boot up, holding volume down & power for 10 or so seconds seemed to trigger a reset (not factory reset, thankfully), after which it booted normally. Might be worth a try.

08-17-2013, 12:01 PM	#3
KoboArc-er Member Posts: 13 Karma: 10 Join Date: Aug 2013 Device: Kobo Arc	It didn't work

08-17-2013, 02:13 PM	#4
stevov Groupie Posts: 172 Karma: 805314 Join Date: Dec 2012 Location: East Ayrshire, Scotland Device: Asus Fonepad,kobo arc,htc onex, htc titan	Try holding the power button down for 20 or more seconds before releasing

08-17-2013, 02:33 PM	#5
KoboArc-er Member Posts: 13 Karma: 10 Join Date: Aug 2013 Device: Kobo Arc	I've tried that, I even held the power button for almost 5 minutes.

08-17-2013, 04:13 PM	#7
KoboArc-er Member Posts: 13 Karma: 10 Join Date: Aug 2013 Device: Kobo Arc	1. I had oily fingers at the time. XD 2. I wanted my tablet clean. By the way, when I cleaned it my tablet didn't have any problems. When I shut it down to charge overnight, it didn't turn on the next morning. It's been a day since it has happened. The indicator light still flashes orange when I charge it. 3. I don't know why, my friend's phone has a charger problem, he has to find A SWEET SPOT so it can charge. My tablet has that problem as well. 4. What is their number? I live in the Toronto area.

08-18-2013, 05:30 PM	#8
stevov Groupie Posts: 172 Karma: 805314 Join Date: Dec 2012 Location: East Ayrshire, Scotland Device: Asus Fonepad,kobo arc,htc onex, htc titan	my indicator doesn't flash when I charge it. try another charging cable from USB and leave it charge over night. battery could be totally discharged.

08-18-2013, 10:48 PM	#9
tlaine Zealot Posts: 113 Karma: 145622 Join Date: May 2013 Location: Southwestern Ontario Device: Kobo Aura HD, Mini; Kindle PW2	The poster at one point indicated an orange flashing light which appears to be an android indication of dead battery or charging problem.

08-18-2013, 11:30 PM	#11
KoboArc-er Member Posts: 13 Karma: 10 Join Date: Aug 2013 Device: Kobo Arc	I'm going to trying charging my Kobo Arc tonight but my Kobo also has a charger issue. I have to keep wiggling my Kobo (or my charger) to find a "sweet spot".

08-18-2013, 11:33 PM	#12
KoboArc-er Member Posts: 13 Karma: 10 Join Date: Aug 2013 Device: Kobo Arc	By the way, I bought my Kobo Arc at Indigo If I get my Kobo Arc working again and do a factory reset, am I able to return it? I have so dents on it.

08-21-2013, 12:27 PM	#13
KoboArc-er Member Posts: 13 Karma: 10 Join Date: Aug 2013 Device: Kobo Arc	I think my tablet is done. The inductor light doesn't flash anymore, the usb plugin thing is all messed up actually and I think this can not be fixed . I'm most likely not able to repair/replace this tablet so yeah.

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08-21-2013, 02:09 PM	#14
stevov Groupie Posts: 172 Karma: 805314 Join Date: Dec 2012 Location: East Ayrshire, Scotland Device: Asus Fonepad,kobo arc,htc onex, htc titan	Take it back for repair . It'll still be under warranty.

08-21-2013, 06:55 PM	#15
KoboArc-er Member Posts: 13 Karma: 10 Join Date: Aug 2013 Device: Kobo Arc	You may not know this company, NCIX, they fix computers, electronics, etc. I don't know if they can repair my Kobo Arc because the usb plugin is messed up, my Kobo Arc probably can't tell my usb is plugged into it.