"Protect Page" error with Public Library EPUB books

DojoPat · 08-10-2009, 02:41 PM

In the past I have been able to load DRM'd PDF books from the NY Public Library onto my 505 (using Adobe DE) and was able to read them successfully.

But now the library has switched from PDF to the protected Adobe EPUB format and I am having trouble. I am able to transfer the EPUB to the 505 properly using Adobe, but when I try to read the book I get a "Protect Page" error.

Reading thru the archives I know that other people have had this problem but I have not found a solution that works for me.

I re-installed Adobe and re-authorized my PC, and it recognizes the 505 and seems to transfer the books successfully. But I still can't view the books properly when I use my Reader. Any thoughts?

JSWolf · 08-10-2009, 03:22 PM

Remove all of the DRMed PDF and try just one ePub and see how you get on.

DojoPat · 08-10-2009, 03:59 PM

>>> Remove all of the DRMed PDF and try just one ePub and see how you get on. <<<

Yep, I tried that, but no luck. The only Adobe DRM books on my Reader now are the two EPUB books I'm borrowed. Grrrr...

tench · 08-10-2009, 06:12 PM

I've had success removing all the drm'd PDFs and ePubs, deactivating and reactivating the Reader with ADE, and then loading only one drm'd format.

doreenjoy · 08-10-2009, 07:08 PM

There are several threads on this topic. The issue appears to be that library ePUBs and library PDFs cannot be on the device at the same time. This is a known issue with Overdrive and the DRM they use to protect books.

I resolved the issue by stripping the DRM from the titles. Which makes me possibly guilty of violations of US law. Good thing I have EU citizenship...if they come after me I'll run...

DojoPat · 08-11-2009, 09:19 AM

Success !

I decided to delete ALL PDF's from my 505, even the ones that did not have any DRM.

Finally I was able to view the EPUB books.

Thanks everyone.

heatherc · 08-11-2009, 12:26 PM

I found that I could load the books onto my reader using ADE, but couldn't move them into the Sony Library to make collections. I eventually 'found' them by looking at my books by date...and there they were!

pedgarcia · 08-20-2009, 02:07 PM

I'm having the same problem but I think the cause is slightly different.

I have ADE installed in my work and home computer and for any reason I've downloaded books from my Library in both computers. When I connect my PRS-505 in my work computer, all books that were transfered from my Home computer show as protected and cannot be read.

When I connect to my home computer and copy its files again (after deleting from the reader), these start to work properly while the ones from my Work computer start to show the protected error.

Anybody here already experienced that?

Thanks

Paulo

igorsk · 08-20-2009, 03:22 PM

Did you authorize both computers to the same Adobe ID?

pedgarcia · 08-20-2009, 11:33 PM

Yes, I could only check it now. Actually I have 3 computers and all of them are authorized to the same username.

It seems pretty easy to reproduce the problem. For now, I'll try to keep my borrowed books in only one computer.

Thanks

Paulo

doreenjoy · 08-21-2009, 07:12 PM

I have found ADE to be one of the buggiest pieces of software I've ever used.

Now that I'm not reading DRM'd PDF or EPUB titles, I can skip using ADE altogether. Joy!

mgrunk · 08-24-2009, 06:07 PM

I just drove an hour this weekend to get a card at the only set of libraries in GA that offer ebooks (everyone offers audiobooks). So, I get home and the pubs had worked before, but I couldn't get them onto my computer. It downloaded a link, but not a book.

So, then I find that I have to right click on the link and click on unblock to actually have it download the book (this is a VISTA issue I learned) after having closed adobe. Then, I can open them on my desktop and move them over to the reader, but I can't open them on the reader.

Then, another google search led me to deauthorize the sony reader, unplug and then plug back in the reader and re-authorize it. What a hassle - but I am now reading library books.

gatorgirl2001 · 10-06-2009, 11:54 PM

Hey everyone, I replied to a thread on the "troubleshooting" board but thought I'd do this one too as it might have more traffic.

I just got my reader yesterday and am having this problem. Installed all new ADE and Sony eBook Library. Problem still happens. My husband borrowed a PDF book, I borrowed a ePUB book. Only one can be read while the other is protected. This goes both ways, depending on how it was put on there (I re-checked out, put them back on a bunch of times).

My husband wanted a Kindle and I wanted the Sony - this is going to make him want to return it for the Kindle!

Has there been any solution to this problem?

khalleron · 10-07-2009, 06:36 PM

gatorgirl, this was answered earlier in the thread. Overdrive won't allow PDFs and Epubs simultaneously on the same device.

As for your husband, remind him that with the Kindle you can't use library ebooks *at all*.

And there's lots more free content for the Sony as well, if that matters to y'all.

desertgrandma · 10-07-2009, 06:56 PM

Quote:

Originally Posted by khalleron

gatorgirl, this was answered earlier in the thread. Overdrive won't allow PDFs and Epubs simultaneously on the same device.

As for your husband, remind him that with the Kindle you can't use library ebooks *at all*.

And there's lots more free content for the Sony as well, if that matters to y'all.

Actually, yes you can by running a Kindlefix script on your computer, then transferring to your Kindle. Takes about 10seconds.

Allows the Kindle to "see" the book, but doesn't strip drm, since, when the loan period is over, the book closes, just like when you download one onto your computer

As for "more free content", how do you figure?

08-10-2009, 02:41 PM	#1
DojoPat literature lover Posts: 62 Karma: 82 Join Date: Aug 2007 Location: New York Device: Sony Ereader PRS-505 & PRS-300	"Protect Page" error with Public Library EPUB books In the past I have been able to load DRM'd PDF books from the NY Public Library onto my 505 (using Adobe DE) and was able to read them successfully. But now the library has switched from PDF to the protected Adobe EPUB format and I am having trouble. I am able to transfer the EPUB to the 505 properly using Adobe, but when I try to read the book I get a "Protect Page" error. Reading thru the archives I know that other people have had this problem but I have not found a solution that works for me. I re-installed Adobe and re-authorized my PC, and it recognizes the 505 and seems to transfer the books successfully. But I still can't view the books properly when I use my Reader. Any thoughts?

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08-10-2009, 03:22 PM	#2
JSWolf Resident Curmudgeon Posts: 73,866 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Remove all of the DRMed PDF and try just one ePub and see how you get on.

08-10-2009, 03:59 PM	#3
DojoPat literature lover Posts: 62 Karma: 82 Join Date: Aug 2007 Location: New York Device: Sony Ereader PRS-505 & PRS-300	>>> Remove all of the DRMed PDF and try just one ePub and see how you get on. <<< Yep, I tried that, but no luck. The only Adobe DRM books on my Reader now are the two EPUB books I'm borrowed. Grrrr...

08-10-2009, 06:12 PM	#4
tench Connoisseur Posts: 56 Karma: 5666 Join Date: Jun 2009 Device: Sony PRS-505	I've had success removing all the drm'd PDFs and ePubs, deactivating and reactivating the Reader with ADE, and then loading only one drm'd format.

08-10-2009, 07:08 PM	#5
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	There are several threads on this topic. The issue appears to be that library ePUBs and library PDFs cannot be on the device at the same time. This is a known issue with Overdrive and the DRM they use to protect books. I resolved the issue by stripping the DRM from the titles. Which makes me possibly guilty of violations of US law. Good thing I have EU citizenship...if they come after me I'll run...

08-11-2009, 09:19 AM	#6
DojoPat literature lover Posts: 62 Karma: 82 Join Date: Aug 2007 Location: New York Device: Sony Ereader PRS-505 & PRS-300	Success ! I decided to delete ALL PDF's from my 505, even the ones that did not have any DRM. Finally I was able to view the EPUB books. Thanks everyone.

08-11-2009, 12:26 PM	#7
heatherc Enthusiast Posts: 42 Karma: 20 Join Date: Jun 2008 Location: Alberta Device: Sony PRS505	I found that I could load the books onto my reader using ADE, but couldn't move them into the Sony Library to make collections. I eventually 'found' them by looking at my books by date...and there they were!

08-20-2009, 02:07 PM	#8
pedgarcia Connoisseur Posts: 63 Karma: 250 Join Date: Jul 2009 Device: PRS-505	I'm having the same problem but I think the cause is slightly different. I have ADE installed in my work and home computer and for any reason I've downloaded books from my Library in both computers. When I connect my PRS-505 in my work computer, all books that were transfered from my Home computer show as protected and cannot be read. When I connect to my home computer and copy its files again (after deleting from the reader), these start to work properly while the ones from my Work computer start to show the protected error. Anybody here already experienced that? Thanks Paulo

08-20-2009, 03:22 PM	#9
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	Did you authorize both computers to the same Adobe ID?

08-20-2009, 11:33 PM	#10
pedgarcia Connoisseur Posts: 63 Karma: 250 Join Date: Jul 2009 Device: PRS-505	Yes, I could only check it now. Actually I have 3 computers and all of them are authorized to the same username. It seems pretty easy to reproduce the problem. For now, I'll try to keep my borrowed books in only one computer. Thanks Paulo

08-21-2009, 07:12 PM	#11
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	I have found ADE to be one of the buggiest pieces of software I've ever used. Now that I'm not reading DRM'd PDF or EPUB titles, I can skip using ADE altogether. Joy!

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08-24-2009, 06:07 PM	#12
mgrunk Zealot Posts: 130 Karma: 96 Join Date: Aug 2008 Location: metro Atlanta, GA Device: Sony Reader PRS-505	I just drove an hour this weekend to get a card at the only set of libraries in GA that offer ebooks (everyone offers audiobooks). So, I get home and the pubs had worked before, but I couldn't get them onto my computer. It downloaded a link, but not a book. So, then I find that I have to right click on the link and click on unblock to actually have it download the book (this is a VISTA issue I learned) after having closed adobe. Then, I can open them on my desktop and move them over to the reader, but I can't open them on the reader. Then, another google search led me to deauthorize the sony reader, unplug and then plug back in the reader and re-authorize it. What a hassle - but I am now reading library books.

10-06-2009, 11:54 PM	#13
gatorgirl2001 Junior Member Posts: 5 Karma: 10 Join Date: Oct 2009 Device: prs-505	Hey everyone, I replied to a thread on the "troubleshooting" board but thought I'd do this one too as it might have more traffic. I just got my reader yesterday and am having this problem. Installed all new ADE and Sony eBook Library. Problem still happens. My husband borrowed a PDF book, I borrowed a ePUB book. Only one can be read while the other is protected. This goes both ways, depending on how it was put on there (I re-checked out, put them back on a bunch of times). My husband wanted a Kindle and I wanted the Sony - this is going to make him want to return it for the Kindle! Has there been any solution to this problem?

10-07-2009, 06:36 PM	#14
khalleron Kate Posts: 1,679 Karma: 3165009 Join Date: Mar 2009 Location: Oregon, United States Device: Nexus 7 2013, Kobo Aura H2O, Kobo Forma	gatorgirl, this was answered earlier in the thread. Overdrive won't allow PDFs and Epubs simultaneously on the same device. As for your husband, remind him that with the Kindle you can't use library ebooks at all. And there's lots more free content for the Sony as well, if that matters to y'all.