Bricked Aura H2O (and broken/faulty screen)

libertango · 12-01-2014, 01:20 PM

My H2O unfortunately is bricked, blocked on page 2 of a book. No hard reset was possible. Impossible to connect to a pc.
The screen showed as in picture few days ago. It has been working perfectly anyway for a couple of days, notwithstanding scrambled upper screen (still sensible to touch).
Looks like the screen is broken but:
- I can't remember the reader falling down or having a bump.
- Software worked for days after hypotetical screen damage.
I wonder if the screen issue and the brick issue could be separate ones.

illusionistnow · 12-01-2014, 09:05 PM

Yeah the screen seems broken mate.

JSWolf · 12-01-2014, 09:18 PM

The touch is not part of the screen. The IR is just above the screen so as long as that's working, the touch will work.

As for the screen, it's broken. Best you can do is contact Kobo and see what they are willing to do for you.

meeera · 12-02-2014, 07:35 AM

Fractured glass substrate. At some point it has been bumped, bent, or twisted. Has it been in a good case?

libertango · 12-03-2014, 10:18 AM

Quote:

Originally Posted by meeera

Fractured glass substrate. At some point it has been bumped, bent, or twisted. Has it been in a good case?

No case at all. I must say that I have been using a Kobo Touch for years with no case and just normal care, and nothing never happened to the screen.
I suspect that the H2O is more prone to damage, don't know if because of the type of screen or sheer size of it.

darryl · 12-03-2014, 10:23 AM

Quote:

Originally Posted by libertango

No case at all. I must say that I have been using a Kobo Touch for years with no case and just normal care, and nothing never happened to the screen.
I suspect that the H2O is more prone to damage, don't know if because of the type of screen or sheer size of it.

You were probably very lucky with the Touch. Personally, I think a good protective cover is essential no matter what ereader you have. Even then, you can get unlucky.

12-01-2014, 01:20 PM	#1
libertango Connoisseur Posts: 74 Karma: 11628 Join Date: Nov 2013 Device: kobo clara hd, kobo glo hd, kobo aura h2o, kobo touch, kindle dx	Bricked Aura H2O (and broken/faulty screen) My H2O unfortunately is bricked, blocked on page 2 of a book. No hard reset was possible. Impossible to connect to a pc. The screen showed as in picture few days ago. It has been working perfectly anyway for a couple of days, notwithstanding scrambled upper screen (still sensible to touch). Looks like the screen is broken but: - I can't remember the reader falling down or having a bump. - Software worked for days after hypotetical screen damage. I wonder if the screen issue and the brick issue could be separate ones. Attached Thumbnails

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12-01-2014, 09:05 PM	#2
illusionistnow Junior Member Posts: 6 Karma: 10 Join Date: Sep 2014 Device: Kobo Mini	Yeah the screen seems broken mate.

12-01-2014, 09:18 PM	#3
JSWolf Resident Curmudgeon Posts: 73,957 Karma: 128903250 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	The touch is not part of the screen. The IR is just above the screen so as long as that's working, the touch will work. As for the screen, it's broken. Best you can do is contact Kobo and see what they are willing to do for you.

12-02-2014, 07:35 AM	#4
meeera Grand Sorcerer Posts: 5,658 Karma: 66417824 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Fractured glass substrate. At some point it has been bumped, bent, or twisted. Has it been in a good case?

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