Firmware 4.1.7729

[soulfuldog]

Originally Posted by manxam

The CSR told me that they've since released a new update which will definitely fix my issue and sent me an email linking to a Goodereads article talking about the merits of 4.1.7729

Linking to an article on goodereader. Can Kobo CS possibly get any worse?*

*Is it possible to do any worse than fail to read/listen to what a customer is telling you and highlight a fix they've already tried, which doesn't actually appear to fix the problem anyway?

[Terisa de morgan]

Originally Posted by soulfuldog

Linking to an article on goodereader. Can Kobo CS possibly get any worse?*

*Is it possible to do any worse than fail to read/listen to what a customer is telling you and highlight a fix they've already tried, which doesn't actually appear to fix the problem anyway?

But that is standard CS, by my experience (and it always irks me)

[Katsunami]

Originally Posted by Terisa de morgan

But that is standard CS, by my experience (and it always irks me)

The one thing that is worse is if the CS-rep DOES listen to you telling him "I have already reboot, reset, formatted, whatever", and then says:

"Very good. It didn't resolve the problem?"
- "No, it didn't." (If it did, I wouldn't be calling... you feel this one coming...)
"Try it again. If it still fails, call again."

RAAAAARRGGGHHH.....

As said, I never had any issues except for the reading stats not updating; and that is working now, as far as I can tell, after "refinishing" the last two books.

[Terisa de morgan]

Same here with Aura one till now. But other CS...

[Zaroff]

I'm afraid the truth is still out there.

CS answer when I did inform them I was on 4.1.7729:
"Thank you for providing us with the firmware you are using. We will further investigate the issue." No further comment on whether the "upcoming fix" was this or something else.

Whatever. This is getting on my last nerve.

[black]

Originally Posted by Katsunami

The one thing that is worse is if the CS-rep DOES listen to you telling him "I have already reboot, reset, formatted, whatever", and then says:

"Very good. It didn't resolve the problem?"
- "No, it didn't." (If it did, I wouldn't be calling... you feel this one coming...)
"Try it again. If it still fails, call again."

RAAAAARRGGGHHH.....

Perhaps you have been talking to the same DODO as I did a few weeks ago. I gave up on her...

Is it nowadays too difficult to employ staff that can give normal answers?

[allovertheglobe]

For those who keep having the battery drain issue: Based on the release notes from the Goodereader page, it seems to be tied to syncing (automatically even when "asleep"). Have you tried manually disabling WiFi and only enable it for the duration of a manual sync?

I know it's less convenient, but I have always being doing that with all my readers to maximise battery life, and thus also with the KA1, and at least that is one issue I haven't had, even with the previous firmware...

And in terms of unhelpful customer support: I know it's frustrating on your end, but on the other side the rep cannot magically come up with a solution or fix the firmware, that's the job of the engineer(s), who conveniently don't interface with you... and while the rep can forward the issue, they cannot enforce any kind of urgency.

Sometimes all the rep can do is try to be polite and suggest a generic solution, even if he/she knows it won't do much :/

[robko]

Originally Posted by allovertheglobe

For those who keep having the battery drain issue: Based on the release notes from the Goodereader page, it seems to be tied to syncing (automatically even when "asleep"). Have you tried manually disabling WiFi and only enable it for the duration of a manual sync?

Aaaahhhhh good old Goodereader. Once again they have shamelessly copied and pasted from here (Mobileread) with no attribution. The release notes were what Davidfor posted based on what he'd seen beta testing. While they are accurate, they are NOT release notes from Kobo. And (especially in the case of Goodereader) the claim that "thousands" of users are having a problem is made up. I don't know if it's hundreds having problems or 10's of thousands, but there is little chance that he has any better idea of the numbers than I do so even if thousands is correct he's still making it up.

The challenge is that while some people are having regular massive drain, there are lots of people who aren't. I saw it once that I know was related to attempted sync, but since it wasn't a recurring issue for me I didn't bother adding the line to turn off the autosync in the config file (when it wasn't staying off) and I have not had drain issues. If this was an issue that everyone was having I'm sure they'd have tracked it down and fixed by now, but when it doesn't happen to everyone and not even completely consistently for those with the problem, that's a nightmare to figure out. My guess is at least some degree of hardware involvement.

[koboy]

Originally Posted by robko

Aaaahhhhh good old Goodereader. Once again they have shamelessly copied and pasted from here (Mobileread) with no attribution. The release notes were what Davidfor posted based on what he'd seen beta testing. While they are accurate, they are NOT release notes from Kobo. And (especially in the case of Goodereader) the claim that "thousands" of users are having a problem is made up. I don't know if it's hundreds having problems or 10's of thousands, but there is little chance that he has any better idea of the numbers than I do so even if thousands is correct he's still making it up.

The challenge is that while some people are having regular massive drain, there are lots of people who aren't. I saw it once that I know was related to attempted sync, but since it wasn't a recurring issue for me I didn't bother adding the line to turn off the autosync in the config file (when it wasn't staying off) and I have not had drain issues. If this was an issue that everyone was having I'm sure they'd have tracked it down and fixed by now, but when it doesn't happen to everyone and not even completely consistently for those with the problem, that's a nightmare to figure out. My guess is at least some degree of hardware involvement.

my guess is that some of the KA1 just have crap batteries.

best wishes koboy

[davidfor]

Originally Posted by robko

Aaaahhhhh good old Goodereader. Once again they have shamelessly copied and pasted from here (Mobileread) with no attribution. The release notes were what Davidfor posted based on what he'd seen beta testing. While they are accurate, they are NOT release notes from Kobo.

I don't know whether I should take the wholesale quoting without attribution as a complement or insult. But, I'm feeling a little dirty. I think I'm going to have an extra shower when I get home tonight.

[filmo]

Originally Posted by koboy

my guess is that some of the KA1 just have crap batteries.

Better than over heating battery.

[Willa]

Originally Posted by davidfor

I don't know whether I should take the wholesale quoting without attribution as a complement or insult. But, I'm feeling a little dirty. I think I'm going to have an extra shower when I get home tonight.

Gets out scrubbing brush

[koboy]

Originally Posted by filmo

Better than over heating battery.

sorry neither are acceptable imho, especially considering how much the KA1 costs.

best wishes koboy

[davidfor]

Originally Posted by Willa

Gets out scrubbing brush

How am I suppose to concentrate for the rest of the day?

[DNSB]

Originally Posted by koboy

sorry neither are acceptable imho, especially considering how much the KA1 costs.

best wishes koboy

I wonder what you have to say about Samsung and the Note 7 then. A considerably more expensive device with an even worse battery issue. At least, I haven't heard of any airplanes being evacuated for a KA1.