Epubor app customer support

ChipAHoy · 07-05-2018, 04:46 PM

Trying to communicate with Epubor's support team is a test in patience. I know that English is not their first language, but even making allowances for that, it is insanely frustrating!

Instead of helping me with a reply to my answer, they provide an answer for another issue that I am not having. They finally said they changed my ePubor license to their audio conversion app. I don't have any need or want for that app.

The ePubor app has many quirks, and trying to get a straight answer from their tech support is a royal pain.

DiapDealer · 07-05-2018, 04:52 PM

I'm surprised they have customer support at all, to be quite frank. Profiting from the distribution of DRM circumvention software could land them in legal trouble in several jurisdictions.

ZodWallop · 07-05-2018, 05:03 PM

If you're using Epubor, you ought to investigate Calibre and the Apprentice Alf plug-ins. Epubor is built on the backs of those plug-ins. Lots of users here will knock Epubor for that reason, but Epubor does simplify things and give a simple interface.

However, you can get plenty of support on the Alf blogs for free. They were very helpful to me when I was having trouble converting a B&N comic I had purchased.

JohnSamuels · 12-31-2018, 03:28 PM

It does look good but when I purchased it, the company that handles the transaction (2Checkout ) sent me an email requiring the following;
In order to validate your payment and complete your order, please provide us with the following documents during the next two business days: - a copy of a photo ID (identification card, driver`s license or passport) of the PayPal account holder. - Proof of Valid billing address: Utility Bill. All items must be legible and uploaded to our secure interface.

I paid via PayPal and have been purchasing online for 20+ years and never had something like this occur. So beware. It looks like a scam to me and I have sent PayPal the revelant information.

07-05-2018, 04:46 PM	#1
ChipAHoy Thistle Sifter Posts: 187 Karma: 24088 Join Date: Sep 2016 Location: San Diego Device: Kindle Paperwhite	Epubor app customer support Trying to communicate with Epubor's support team is a test in patience. I know that English is not their first language, but even making allowances for that, it is insanely frustrating! Instead of helping me with a reply to my answer, they provide an answer for another issue that I am not having. They finally said they changed my ePubor license to their audio conversion app. I don't have any need or want for that app. The ePubor app has many quirks, and trying to get a straight answer from their tech support is a royal pain.

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07-05-2018, 04:52 PM	#2
DiapDealer Grand Sorcerer Posts: 27,549 Karma: 193191846 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	I'm surprised they have customer support at all, to be quite frank. Profiting from the distribution of DRM circumvention software could land them in legal trouble in several jurisdictions.

07-05-2018, 05:03 PM	#3
ZodWallop Gentleman and scholar Posts: 10,990 Karma: 108312789 Join Date: Jun 2015 Location: Space City, Texas Device: Clara HD; Nook ST w/Glowlight, (2015) Glowlight Plus, Paperwhite 3	If you're using Epubor, you ought to investigate Calibre and the Apprentice Alf plug-ins. Epubor is built on the backs of those plug-ins. Lots of users here will knock Epubor for that reason, but Epubor does simplify things and give a simple interface. However, you can get plenty of support on the Alf blogs for free. They were very helpful to me when I was having trouble converting a B&N comic I had purchased.

12-31-2018, 03:28 PM	#4
JohnSamuels Junior Member Posts: 2 Karma: 10 Join Date: Sep 2018 Device: Kindle Oasis	It does look good but when I purchased it, the company that handles the transaction (2Checkout ) sent me an email requiring the following; In order to validate your payment and complete your order, please provide us with the following documents during the next two business days: - a copy of a photo ID (identification card, driver`s license or passport) of the PayPal account holder. - Proof of Valid billing address: Utility Bill. All items must be legible and uploaded to our secure interface. I paid via PayPal and have been purchasing online for 20+ years and never had something like this occur. So beware. It looks like a scam to me and I have sent PayPal the revelant information.

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