Unhelpful help - can someone in here do better?

James_Wilde · 08-16-2010, 12:26 PM

I sent a message to Iriver support for the EU in Austria some time ago, asking whether one could change the brightness and/or contrast. Today I got my answer:

Dear customer,

yes it can be.
Please update your story first with the latest firmware.
www.myiriver.de register first.

Well, shit, that's good to know. But I thought it must be clear from the fact that I had to ask a question that I'd tried myself and not found out how. I'm glad they gave me full details on how to do it!

Actually I have 1.71, so the update bit is superfluous, but I won't blame them for that.

So, can anyone in here help me? How do you change the brightness/contrast on a Story?

TIA

greenapple · 08-16-2010, 10:47 PM

AFAIK the brightness and contrast are not adjustable..

James_Wilde · 08-17-2010, 07:52 AM

That's what I thought, Greenapple, from a study of the knobs and whistles, and going through all the menu items. I've asked for clarity from support so we'll see what they say.

MacEachaidh · 08-21-2010, 11:15 AM

Hi James,
I'm pretty sure that on this occasion the techie guy is talking through his hat. You can't change the brightness or contrast on the display.

James_Wilde · 08-27-2010, 06:05 AM

Yep, Mac, I'm convinced myself. Actually I've got used to the contrast, so I'm not so bothered any more. It's just that the screen has a tendency to fade in bright sunlight.

08-16-2010, 12:26 PM	#1
James_Wilde Guru Posts: 802 Karma: 4727110 Join Date: Aug 2010 Location: Sweden Device: Iriver Story	Unhelpful help - can someone in here do better? I sent a message to Iriver support for the EU in Austria some time ago, asking whether one could change the brightness and/or contrast. Today I got my answer: Dear customer, yes it can be. Please update your story first with the latest firmware. www.myiriver.de register first. Well, shit, that's good to know. But I thought it must be clear from the fact that I had to ask a question that I'd tried myself and not found out how. I'm glad they gave me full details on how to do it! Actually I have 1.71, so the update bit is superfluous, but I won't blame them for that. So, can anyone in here help me? How do you change the brightness/contrast on a Story? TIA

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08-16-2010, 10:47 PM	#2
greenapple Evangelist Posts: 404 Karma: 664 Join Date: Dec 2009 Device: Kindle Paperwhite, Kindle DX, Kobo Aura HD	AFAIK the brightness and contrast are not adjustable..

08-17-2010, 07:52 AM	#3
James_Wilde Guru Posts: 802 Karma: 4727110 Join Date: Aug 2010 Location: Sweden Device: Iriver Story	That's what I thought, Greenapple, from a study of the knobs and whistles, and going through all the menu items. I've asked for clarity from support so we'll see what they say.

08-21-2010, 11:15 AM	#4
MacEachaidh Browser Posts: 745 Karma: 578294 Join Date: Apr 2010 Location: Australia Device: Kobo Touch, Kobo Aura HD	Hi James, I'm pretty sure that on this occasion the techie guy is talking through his hat. You can't change the brightness or contrast on the display.

08-27-2010, 06:05 AM	#5
James_Wilde Guru Posts: 802 Karma: 4727110 Join Date: Aug 2010 Location: Sweden Device: Iriver Story	Yep, Mac, I'm convinced myself. Actually I've got used to the contrast, so I'm not so bothered any more. It's just that the screen has a tendency to fade in bright sunlight.