06-27-2021, 12:24 PM
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#1 |
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Junior Member
 Posts: 4
Karma: 10
Join Date: Dec 2019
Device: Onyx Nova Pro
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Problem With Nova Pro after update and factory reset
So recently after update to Android 9 and update to 3.1 everything worked fine with books and apps, settings etc.
After few weeks I decided to do fresh start once again and perforemd factory reset from settings and problems started. Now on every device boot I am asked to configure device and my books dissapear each time. Help me please, what should I do now? |
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06-27-2021, 06:26 PM
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#2 |
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Wizard
 Posts: 2,318
Karma: 9999999
Join Date: Feb 2012
Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5
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The "factory reset" probably reset it to some older version. Did you check that?
Maybe you have to redo the updates. |
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06-27-2021, 09:39 PM
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#3 |
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Zealot
Posts: 108
Karma: 120918
Join Date: Nov 2013
Device: Onyx Boox Nova
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I guess it is worth to let the Onyx support team to realize this situation.
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08-14-2021, 12:21 AM
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#4 |
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Junior Member
Posts: 1
Karma: 10
Join Date: Aug 2021
Device: Boox Nova Pro
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Hi - did you manage to resolve this? I'm having the exact same problem. I messaged Boox tech support.
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08-21-2021, 08:46 AM
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#5 |
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Junior Member
Posts: 4
Karma: 10
Join Date: Dec 2019
Device: Onyx Nova Pro
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Hello, Yes, come up with solution on my own:
1. Turn off Nova Pro Completely, wait few seconds 2. Press together Power button and Back button 3. Don't let go Back button, hold till you will see "Onyx System Recovery" 4. Cycle with Back button to "Wipe data/factory reset" in recovery menu 5. Long press Back button to choose it 6. After factory reset everything working as it should  Greetings
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