Help! App won't recognize Kobo

[GraemeWi]

I have had a similar issue with cameras in the past being plugged in but not recognised properly. One thing I have done in that situation is to unplug it and plug it into a different USB port. Also maybe try a port that is not a hub.

Cheers,

G

[PeterT]

Have you tried plugging in any other USB devices to ensure that USB support IS working on your PC ?

[Tilly]

I am having the same problems!

ADE will not pick up my kobo, I have tried different USB, different computer etc and I am now stuck with a book that I have paid for that I cant get on my kobo :-(

VERY frustrating!

I did have the sony prs600 which I never had any problems with, I bought the kobo as it is lighter, cheaper machine, regretting selling the sony :0(

[Alastair]

1) Open the file manager in your computer with the Kobo plugged in and look at the two folders inside the Kobo – delete the highlighted folder ‘.adobe-digital-editions’.
2) Disconnect the Kobo from your PC and after it has processed the new data, hold down the ‘ON/ OFF’ button for five seconds.
3) Check the Kobo is showing the screen “~POWERED OFF~ PRESS POWER TO START”.
4) Restart the Kobo – it will now recreate the folder ‘.adobe-digital-editions’.
5) Plug the Kobo back in to your PC and open Adobe Digital Editions
6) Adobe Digital Editions should now ask you to ‘authorise a new device’ – this will ensure your device appears in the program.
7) You should now see the Kobo appear on the left side of the program.

[bdicasa]

Another thing to try is resetting to factory defaults (Menu -> Advanced -> Reset Device Now), re-install Adobe Digital Editions and then try hooking up your Kobo to your computer. Worked for me.