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Old 07-11-2019, 07:32 AM   #1
pinnerite
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Join Date: Jul 2019
Device: Kobo Aura
Stolen Kobo Aura

I would welcome advice on damage limitation.

I have the original box of my Aura that was stolen at a UK airport on 26 June 2019. Could Rakuten track the original device? I cannot even contact them.

My account has a strong password, so I think I am safe as regards fresh purchases.

The thing is that I had several books on it that I need for reference.

If I buy a new device, would I be permitted to re-download the books already bought and paid for?
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Old 07-11-2019, 07:43 AM   #2
nystagmus
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Hi,
you should be able to re download any purchases made in your account, same as for any eBook store.
it is an aggravating experience you are having, wish you a lot of patience and luck finding the device
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Old 07-11-2019, 08:27 AM   #3
davidfor
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Device: Kobo:Touch,Glo,Aura H2O,Glo HD,Aura ONE,Clara HD,Forma;tolino epos
@pinnerite: If you have a credit card associated with your Kobo account, you should remove it. That will prevent any purchases with it. Then change the password. The password isn't actually used once the device is setup (some keys are generated and used later), so it won't change any access, but, it is a good idea at this point. If the person with the device does a factory reset, or signs out of the account, they will lose access to your library unless they can crack your password. If you are really concerned, then contact Kobo and get them to move your books to a new account. This will break the link to the stolen device. I'm not sure why you cannot them. Any time I have need to, I have used the links on the site and had a response within a minute.

As to a new device, Kobo do not limit the number of downloads. You can have multiple devices connected to your account, and download the books as many times as needed. Once you setup the device with the account, the books purchased from Kobo will download. If you are getting them from elsewhere, you need to check what their rules are. I haven't heard of an ebook shop that would not allow the books to be downloaded when needed after you have purchased them. Except where the shop has gone out of business.
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