Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Amazon Kindle

Notices

Reply
 
Thread Tools Search this Thread
Old 11-28-2017, 03:32 AM   #1
robodelfy
Junior Member
robodelfy began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Nov 2017
Device: kindle paperwhite pw2
Kindle Paperwhite PW2 screen unresponsive, how to factory reset?

Hi

My kindle paperwhite has just frozen for some reason. I have tried soft resetting over and over, but no part of the screen works.

How can I try a factory reset if touching the screen doesnt work? Ive been googling for ages!

Thanks
robodelfy is offline   Reply With Quote
Old 11-28-2017, 08:32 AM   #2
IFixKindles
Connoisseur
IFixKindles ought to be getting tired of karma fortunes by now.IFixKindles ought to be getting tired of karma fortunes by now.IFixKindles ought to be getting tired of karma fortunes by now.IFixKindles ought to be getting tired of karma fortunes by now.IFixKindles ought to be getting tired of karma fortunes by now.IFixKindles ought to be getting tired of karma fortunes by now.IFixKindles ought to be getting tired of karma fortunes by now.IFixKindles ought to be getting tired of karma fortunes by now.IFixKindles ought to be getting tired of karma fortunes by now.IFixKindles ought to be getting tired of karma fortunes by now.IFixKindles ought to be getting tired of karma fortunes by now.
 
Posts: 76
Karma: 491288
Join Date: Jan 2016
Device: PW1 - repair many Kindle models
On your computer create an empty text file and remove the ending of the file name so it simply says DO_FACTORY_RESTORE
Connect your kindle to the computer and transfer this file to the kindle. Don't place into any folders on the kindle.
Disconnect the kindle. Then press and hold power 30-40 seconds so it reboots. As it reboots it will perform a factory reset.
IFixKindles is offline   Reply With Quote
Old 11-28-2017, 08:55 PM   #3
robodelfy
Junior Member
robodelfy began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Nov 2017
Device: kindle paperwhite pw2
After posting I found a thread that said that, so i tried it, and it did factory reset but then the screen still didnt work. I couldnt select a language! A shame as I thought it would work.

Any idas what would be the next step? Taking it apart?

Thanks
robodelfy is offline   Reply With Quote
Old 11-28-2017, 10:08 PM   #4
Cinisajoy
Just a Yellow Smiley.
Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.
 
Cinisajoy's Avatar
 
Posts: 19,162
Karma: 83811071
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
Buy a new one.
Cinisajoy is offline   Reply With Quote
Old 11-28-2017, 10:36 PM   #5
robodelfy
Junior Member
robodelfy began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Nov 2017
Device: kindle paperwhite pw2
There is no hope of fixing it? Im fairly handy with electronics
robodelfy is offline   Reply With Quote
Old 11-28-2017, 10:56 PM   #6
Cinisajoy
Just a Yellow Smiley.
Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.
 
Cinisajoy's Avatar
 
Posts: 19,162
Karma: 83811071
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
Quote:
Originally Posted by robodelfy View Post
There is no hope of fixing it? Im fairly handy with electronics
You can try serial port.
Cinisajoy is offline   Reply With Quote
Old 11-28-2017, 11:05 PM   #7
robodelfy
Junior Member
robodelfy began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Nov 2017
Device: kindle paperwhite pw2
Could you explain more, what do you mean?
robodelfy is offline   Reply With Quote
Old 11-28-2017, 11:30 PM   #8
Cinisajoy
Just a Yellow Smiley.
Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.Cinisajoy ought to be getting tired of karma fortunes by now.
 
Cinisajoy's Avatar
 
Posts: 19,162
Karma: 83811071
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
Quote:
Originally Posted by robodelfy View Post
Could you explain more, what do you mean?
Try charging it on a wall charger for a minimum of 24 hours. Sometimes that works.
If that fails follow that link and ask in that sub-forum.

Go here:
https://www.mobileread.com/forums/sh...d.php?t=267541

Otherwise I don't know what good opening it would do.

Last edited by Cinisajoy; 11-28-2017 at 11:33 PM.
Cinisajoy is offline   Reply With Quote
Old 07-10-2019, 02:26 AM   #9
redhen
Junior Member
redhen began at the beginning.
 
Posts: 9
Karma: 10
Join Date: Sep 2010
Device: IPAD
Quote:
Originally Posted by robodelfy View Post
After posting I found a thread that said that, so i tried it, and it did factory reset but then the screen still didnt work. I couldnt select a language! A shame as I thought it would work.

Any idas what would be the next step? Taking it apart?

Thanks
I have the exact problem. Have you found a solution yet short of buying a new one?
redhen is offline   Reply With Quote
Old 08-25-2019, 01:26 AM   #10
kwadz
Junior Member
kwadz began at the beginning.
 
Posts: 1
Karma: 10
Join Date: Aug 2019
Device: Kindle Paperwhite 2
Same problem

Same problem with my PW2. I was able to force the factory reset by creating the file via a USB connection to my PC, but I'm also stuck on the languages screen since my touchscreen is unresponsive as well. I bought mine on Prime Day, just over a month ago, so Amazon is telling me that I have to send it back for warranty service and they'll determine what to do from there. This is really scaring me that it's a common problem and may recur on a replacement device! Anyone know anything more about it?
kwadz is offline   Reply With Quote
Old 09-16-2019, 09:43 AM   #11
redhen
Junior Member
redhen began at the beginning.
 
Posts: 9
Karma: 10
Join Date: Sep 2010
Device: IPAD
After I have replaced my non-responsive Kindle PW in July the exact problem came back on my new Kindle. This time I asked for a refund and will unlikely to use Kindle again. I am now looking for a new new E-Reader. Anyone can recommend one that is like the PW? TIA.
I was so hopeful that the new replacement that I bought recently would give me no problem but it is like get strike by lightening twice at the same spot!
redhen is offline   Reply With Quote
Reply

Tags
kindle paperwhite

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Kindle PaperWhite 2 won't factory reset - every reboot brings back old config springjeremy Amazon Kindle 4 10-28-2016 06:30 AM
Kindle 4 NT (Non-Touch) stuck at loading screen after jailbreak and factory reset. Mo5214 Kindle Developer's Corner 4 11-24-2015 09:19 AM
Reset PW2 lock screen pin Ethereal Kindle Developer's Corner 8 05-22-2015 05:30 PM
Touch Stuck on powering on screen after factory reset bridgetkb Kobo Reader 5 07-02-2012 12:02 PM
Blank screen after factory reset IxiaAurea Kobo Reader 5 09-28-2011 08:44 AM


All times are GMT -4. The time now is 05:02 PM.


MobileRead.com is a privately owned, operated and funded community.