Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > PocketBook

Notices

Reply
 
Thread Tools Search this Thread
Old 06-17-2019, 04:25 AM   #1
Aniuortes
Junior Member
Aniuortes began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Jun 2019
Device: Pocketbook Touch HD 3 (PB632)
Touch HD 3 frozen screen

Hi,
Since yesterday, the screen of my Touch HD 3 (PB632) is frozen. I have tried to reset it by holding the on/off button for a while (up to one minute) with no luck.

What is very strange is that I have the impression that the touch screen is still responding. If I connect it to the computer and touch the screen on the right place to allow the USB connection, this reader appears in the file explorer.

Any idea what I can do*?*I have access to the file system, so maybe there is something to do there ?

Thanks

PS: To be complete, it is sold under the name Tea HD Plus, which is apparently in some European countries, but the model is well a Pocketbook PB632. I don't think it makes any differences.
Aniuortes is offline   Reply With Quote
Old 06-17-2019, 01:02 PM   #2
slkissinger
Enthusiast
slkissinger is an enigma wrapped up in a mystery.slkissinger is an enigma wrapped up in a mystery.slkissinger is an enigma wrapped up in a mystery.slkissinger is an enigma wrapped up in a mystery.slkissinger is an enigma wrapped up in a mystery.slkissinger is an enigma wrapped up in a mystery.slkissinger is an enigma wrapped up in a mystery.slkissinger is an enigma wrapped up in a mystery.slkissinger is an enigma wrapped up in a mystery.slkissinger is an enigma wrapped up in a mystery.slkissinger is an enigma wrapped up in a mystery.
 
slkissinger's Avatar
 
Posts: 32
Karma: 41408
Join Date: Jun 2011
Device: Multiple Kindles, Pocketbook Touch HD3, Kobo Clara HD
All I can think of is to let it charge overnight, see if having a full charge helps?
slkissinger is offline   Reply With Quote
Old 06-17-2019, 03:04 PM   #3
totasenior
Junior Member
totasenior began at the beginning.
 
Posts: 7
Karma: 10
Join Date: May 2017
Location: Veszprém, Hungary
Device: PB Inkpad 3; PB Touch Lux 4; PB Touch HD 3
Recommended option:
Hold down the forward and backward buttons and the power button at the same time.
The method is also included in the manual.
totasenior is offline   Reply With Quote
Old 06-17-2019, 04:15 PM   #4
Aniuortes
Junior Member
Aniuortes began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Jun 2019
Device: Pocketbook Touch HD 3 (PB632)
Thanks for your answers. I have tried the forward/backward and on/off buttons without success. I have also tried what the procedure here https://www.youtube.com/watch?v=tYZkDtq2KQQ

I will let it charge overnight, but I have little hope…
Aniuortes is offline   Reply With Quote
Old 06-20-2019, 08:19 AM   #5
nhedgehog
Addict
nhedgehog ought to be getting tired of karma fortunes by now.nhedgehog ought to be getting tired of karma fortunes by now.nhedgehog ought to be getting tired of karma fortunes by now.nhedgehog ought to be getting tired of karma fortunes by now.nhedgehog ought to be getting tired of karma fortunes by now.nhedgehog ought to be getting tired of karma fortunes by now.nhedgehog ought to be getting tired of karma fortunes by now.nhedgehog ought to be getting tired of karma fortunes by now.nhedgehog ought to be getting tired of karma fortunes by now.nhedgehog ought to be getting tired of karma fortunes by now.nhedgehog ought to be getting tired of karma fortunes by now.
 
Posts: 357
Karma: 382068
Join Date: Sep 2013
Device: EnergySistemEreaderPro, Nook STG, Pocketbook 622, Bookeen Cybooks ...
Sounds more like you broke your screen. Have some pics?
nhedgehog is offline   Reply With Quote
Old 07-03-2019, 03:05 AM   #6
Aniuortes
Junior Member
Aniuortes began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Jun 2019
Device: Pocketbook Touch HD 3 (PB632)
Sorry for my late answer. I couldn't provide a pic as I had sent it back for repair.*It came back yesterday. It is mentioned on the repair note that they replaced the motherboard.
Thanks a lot.
Aniuortes is offline   Reply With Quote
Old 07-09-2019, 04:21 AM   #7
wizz
Member
wizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-books
 
Posts: 20
Karma: 888
Join Date: Jun 2011
Device: iRiver Story HD
I have the same problem. It happened after 3 days of my 1 month walking trip. Real shitty. Nothing to do then to carry 160 grams of useless weight and nothing to read what is a big thing for a holiday.
wizz is offline   Reply With Quote
Old 07-09-2019, 10:34 PM   #8
lumpynose
Guru
lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.
 
Posts: 938
Karma: 4444444
Join Date: Jul 2012
Device: Palm Pilot M105
Quote:
Originally Posted by wizz View Post
I have the same problem. It happened after 3 days of my 1 month walking trip. Real shitty. Nothing to do then to carry 160 grams of useless weight and nothing to read what is a big thing for a holiday.
Get a flip cover case for it if you don't have one already. It's cheap insurance. Pocketbook sells them.
lumpynose is offline   Reply With Quote
Old 07-11-2019, 05:03 AM   #9
wizz
Member
wizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-books
 
Posts: 20
Karma: 888
Join Date: Jun 2011
Device: iRiver Story HD
Quote:
Originally Posted by lumpynose View Post
Get a flip cover case for it if you don't have one already. It's cheap insurance. Pocketbook sells them.
Its not an outside hardware issue as a broken screen or so. Internally something went wrong, a case wouldnt have changed that.
wizz is offline   Reply With Quote
Old 07-11-2019, 01:25 PM   #10
lumpynose
Guru
lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.
 
Posts: 938
Karma: 4444444
Join Date: Jul 2012
Device: Palm Pilot M105
Quote:
Originally Posted by wizz View Post
Its not an outside hardware issue as a broken screen or so. Internally something went wrong, a case wouldnt have changed that.
If it was in a backpack the whole ereader could have flexed. I'm always worried about that with mine because my backpack is stuffed full and bulging.
lumpynose is offline   Reply With Quote
Old 07-22-2019, 03:38 AM   #11
Aniuortes
Junior Member
Aniuortes began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Jun 2019
Device: Pocketbook Touch HD 3 (PB632)
Bad news. One month after the repair, my reader is broken again. Almost the same symptoms. I was reading normally, then when changing the page, the reader froze. This time, it seems to have been stuck while changing the page, as both pages are visible.

I know that on the picture it can look like the screen is broken, but that's not the case. It is frozen like the first time.

Picture of it.
Aniuortes is offline   Reply With Quote
Old 07-22-2019, 04:38 PM   #12
lumpynose
Guru
lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.lumpynose ought to be getting tired of karma fortunes by now.
 
Posts: 938
Karma: 4444444
Join Date: Jul 2012
Device: Palm Pilot M105
Quote:
Originally Posted by Aniuortes View Post
Bad news. One month after the repair, my reader is broken again. Almost the same symptoms. I was reading normally, then when changing the page, the reader froze. This time, it seems to have been stuck while changing the page, as both pages are visible.

I know that on the picture it can look like the screen is broken, but that's not the case. It is frozen like the first time.

Picture of it.
I'd say that either you got a poorly made unit or you're rough on them and don't realize it.
lumpynose is offline   Reply With Quote
Old 07-23-2019, 02:10 AM   #13
Aniuortes
Junior Member
Aniuortes began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Jun 2019
Device: Pocketbook Touch HD 3 (PB632)
I don't think I'm rough with it. I'm still using my smartphone from 3 years ago (a redmi 3, so not a special rugged one) without important scratches, I also have a kobo aura from 5 years ago that I'm also still using. So I don't think I'm a kind of rough guy ;-).
My son has inherited of my older pocketbook, he is rough with it, but no issues up till now.
So I really think I've had the wrong one...
Aniuortes is offline   Reply With Quote
Old 07-23-2019, 07:29 AM   #14
ploum
Zealot
ploum can tie a knot in a cherry stem with his or her tongueploum can tie a knot in a cherry stem with his or her tongueploum can tie a knot in a cherry stem with his or her tongueploum can tie a knot in a cherry stem with his or her tongueploum can tie a knot in a cherry stem with his or her tongueploum can tie a knot in a cherry stem with his or her tongueploum can tie a knot in a cherry stem with his or her tongueploum can tie a knot in a cherry stem with his or her tongueploum can tie a knot in a cherry stem with his or her tongueploum can tie a knot in a cherry stem with his or her tongueploum can tie a knot in a cherry stem with his or her tongue
 
ploum's Avatar
 
Posts: 108
Karma: 22818
Join Date: Apr 2013
Device: Kobo Glo HD
I had the same thing with a Bookeen. The picture really look like the screen is broken, especially if you say that the rest seems to be working.

I'm a bit worried as I'm going to take my PB632 to a trip and cannot imagine having it to break at the start of the trip ;-)
ploum is offline   Reply With Quote
Old 07-30-2019, 12:58 PM   #15
wizz
Member
wizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-bookswizz has learned how to read e-books
 
Posts: 20
Karma: 888
Join Date: Jun 2011
Device: iRiver Story HD
Back from holiday I handed my broken one in and immediately I got a brand new one in return. So guarantee service is top.
wizz is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
kobo touch frozen on sleep screen bookaho!ic Kobo Reader 7 09-18-2014 06:47 AM
Kobo Touch frozen screen and display errors! Help? TepigBacon Kobo Reader 1 04-30-2014 07:32 AM
Touch Kobo Touch frozen on Please Charge screen tsb1 Kobo Reader 22 03-11-2014 09:22 PM
Touch Kobo touch frozen on "connected and charging" screen EricLandes Kobo Reader 18 01-07-2013 01:57 AM
Touch Nook Touch frozen on update screen hippiestarr Barnes & Noble NOOK 2 12-07-2011 02:30 PM


All times are GMT -4. The time now is 01:52 AM.


MobileRead.com is a privately owned, operated and funded community.