Kobo Auro one no overdrive icon (and I have read forums)

jason mayer · 02-13-2018, 08:31 PM

new kobo aura one
bought on ebay
registered my account in usa with credit card
updated firmware to newest

overdrive is missing from accounts

tech support for overdrive is the worst tech support ever, called them, what a joke.

their solution was to return it for a new kobo.

jason mayer · 02-13-2018, 09:01 PM

im so frustrated.

in affiliate.conf i have
[General]
affiliate=Kobo

on rakuten whatever account i have a usa address and credit card also in usa

on kobo site i also have a usa address and credit card

meeera · 02-13-2018, 09:31 PM

Are you in the USA?

davidfor · 02-14-2018, 12:00 AM

Quote:

Originally Posted by meeera

Are you in the USA?

And does your Kobo account has an address in the USA? Or one of the other countries that support OD?

jason mayer · 02-14-2018, 12:23 AM

im in los angeles CA

I have tried internet both though my tmobile hotspot and through time warner los angeles

real los angeles address on the kobo accounts and billing address of credit card in los angeles too

most disturbing was that support call. they may as well as shut down that support center.

Cootey · 02-14-2018, 04:53 AM

Have you reset your KA1 to factory default settings? I wonder if something wasn't initialized correctly when it was first set up. Overdrive should show up in Settings, second from the top.

jason mayer · 02-14-2018, 08:01 PM

just reset to factory default. no help.

called kobo support again, they literally refuse to help. their solution is i should return it to amazon and give up.

no jokes.

jason mayer · 02-14-2018, 08:05 PM

plus my unit has edge bleed.

honestly, compared to a kindle, this device is utter garbage.

zero stars, very disappointed.

meeera · 02-18-2018, 09:15 PM

Have you spoken with the person who sold it to you?

Richwood · 02-19-2018, 01:21 PM

Kobo Tech support is in Mexico City and while they try they can be trying at times. I have asked their location when contacting them and have always been told the individual is in Mexico City. They seem to have a rote routine for a given customer problem rather than actual thorough familiarity with the devices they are trying to support. No help if the problem is not a routine one in their menu options.

Since most companies have shipped their tech support overseas it has gone to hell compared to what it used to be. I first noted the deterioration when HP shipped their tech support overseas.

I do not believe that Kobo Support actually said to return it to Amazon though as claimed in post #7, unless bought there.

k9reeder · 02-19-2018, 05:52 PM

Quote:

Originally Posted by Richwood

I do not believe that Kobo Support actually said to return it to Amazon though as claimed in post #7, unless bought there.

He may have simply misstated that (with his Kindle comparison still in mind) because he said in his first post that he bought the Kobo on eBay.

JSWolf · 02-19-2018, 06:36 PM

The problem you have is that because you bought the Kobo Aura ONE on eBay, you have no warranty. Kobo are not obligated to take it back and swap it out. If you cannot get it to work, then the only recourse is to contact the seller and try to return it or swap it (if the seller has any more). If the seller won't accept the return, then contact PayPay and if that fails, contact your credit card company.

PeterT · 02-19-2018, 06:57 PM

Just toconfirm. You are following these steps?

Setting up your OverDrive account
To borrow books with OverDrive, you'll need to create a
free OverDrive account.
Before you start, you'll need:

A valid library card from your local library.
An active Wi Fi connection.

Go to your Home screen.
Tap the ... More icon at the top of the screen.
Tap Settings.
Tap OverDrive.
Tap Sign in.
The Find a public library screen will appear.
Search and select the name of your local public library.
Follow the onscreen instructions to set up your
OverDrive account.
Note: Write down your OverDrive account email and
password so that you can reference it later if needed.
Tap Sign in to enter your library card number and
PIN.
The OverDrive window will appear.
Tap Yes, Grant Access.
Tap Browse or Search to start looking for a book

02-13-2018, 08:31 PM	#1
jason mayer Junior Member Posts: 5 Karma: 10 Join Date: Feb 2018 Device: kobo aura one	Kobo Auro one no overdrive icon (and I have read forums) new kobo aura one bought on ebay registered my account in usa with credit card updated firmware to newest overdrive is missing from accounts tech support for overdrive is the worst tech support ever, called them, what a joke. their solution was to return it for a new kobo.

02-19-2018, 06:57 PM	#13
PeterT Grand Sorcerer Posts: 12,606 Karma: 74358024 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Just toconfirm. You are following these steps? Setting up your OverDrive account To borrow books with OverDrive, you'll need to create a free OverDrive account. Before you start, you'll need: A valid library card from your local library. An active Wi Fi connection. Go to your Home screen. Tap the ... More icon at the top of the screen. Tap Settings. Tap OverDrive. Tap Sign in. The Find a public library screen will appear. Search and select the name of your local public library. Follow the onscreen instructions to set up your OverDrive account. Note: Write down your OverDrive account email and password so that you can reference it later if needed. Tap Sign in to enter your library card number and PIN. The OverDrive window will appear. Tap Yes, Grant Access. Tap Browse or Search to start looking for a book

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Collections on Kobo Auro One	kaufman	Kobo Reader	6	09-27-2016 10:49 PM
No connection possible to Kobo Auro HD	DrChiper	Devices	3	08-15-2015 12:41 AM
KOBO Auro HD or Onyx Boox M9 ?	khahoon	Which one should I buy?	0	12-27-2013 02:41 PM
Thoughts on moving from Kindle Tocuh to Kobo Auro 2013	gavinjb	Kobo Reader	29	11-14-2013 05:40 AM
Mark Forums Read	BetterRed	Feedback	7	02-21-2013 05:00 PM

02-13-2018, 09:01 PM	#2
jason mayer Junior Member Posts: 5 Karma: 10 Join Date: Feb 2018 Device: kobo aura one	im so frustrated. in affiliate.conf i have [General] affiliate=Kobo on rakuten whatever account i have a usa address and credit card also in usa on kobo site i also have a usa address and credit card

02-13-2018, 09:31 PM	#3
meeera Grand Sorcerer Posts: 5,700 Karma: 66666666 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Are you in the USA?

02-14-2018, 12:23 AM	#5
jason mayer Junior Member Posts: 5 Karma: 10 Join Date: Feb 2018 Device: kobo aura one	im in los angeles CA I have tried internet both though my tmobile hotspot and through time warner los angeles real los angeles address on the kobo accounts and billing address of credit card in los angeles too most disturbing was that support call. they may as well as shut down that support center.

02-14-2018, 04:53 AM	#6
Cootey Absentminded Reader Posts: 1,255 Karma: 6467285 Join Date: Apr 2017 Device: Kobo Mini, Clara HD, Elipsa; Kindle Paperwhite 3 & 4; iOS eReader apps	Have you reset your KA1 to factory default settings? I wonder if something wasn't initialized correctly when it was first set up. Overdrive should show up in Settings, second from the top.

02-14-2018, 08:01 PM	#7
jason mayer Junior Member Posts: 5 Karma: 10 Join Date: Feb 2018 Device: kobo aura one	just reset to factory default. no help. called kobo support again, they literally refuse to help. their solution is i should return it to amazon and give up. no jokes.

02-14-2018, 08:05 PM	#8
jason mayer Junior Member Posts: 5 Karma: 10 Join Date: Feb 2018 Device: kobo aura one	plus my unit has edge bleed. honestly, compared to a kindle, this device is utter garbage. zero stars, very disappointed.

02-18-2018, 09:15 PM	#9
meeera Grand Sorcerer Posts: 5,700 Karma: 66666666 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Have you spoken with the person who sold it to you?

02-19-2018, 01:21 PM	#10
Richwood Astronomy Nut Posts: 519 Karma: 3700000 Join Date: Oct 2017 Location: Reno, NV Device: Kindle (All), Kobo (Multiple), Sony (most) and Nook Glowlight Plus	Kobo Tech support is in Mexico City and while they try they can be trying at times. I have asked their location when contacting them and have always been told the individual is in Mexico City. They seem to have a rote routine for a given customer problem rather than actual thorough familiarity with the devices they are trying to support. No help if the problem is not a routine one in their menu options. Since most companies have shipped their tech support overseas it has gone to hell compared to what it used to be. I first noted the deterioration when HP shipped their tech support overseas. I do not believe that Kobo Support actually said to return it to Amazon though as claimed in post #7, unless bought there.

02-19-2018, 06:36 PM	#12
JSWolf Resident Curmudgeon Posts: 75,899 Karma: 134368292 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	The problem you have is that because you bought the Kobo Aura ONE on eBay, you have no warranty. Kobo are not obligated to take it back and swap it out. If you cannot get it to work, then the only recourse is to contact the seller and try to return it or swap it (if the seller has any more). If the seller won't accept the return, then contact PayPay and if that fails, contact your credit card company.

Advert

Advert