Sony Connect wont start

jerryleejr · 06-30-2008, 11:31 AM

Everytime I open the ebook library it gives me an unexpected error message and closes. I uninstalled it and reinstalled it with the same issue. Any Ideas?

JJ

richyhu · 06-30-2008, 02:35 PM

I　had　this　problem　over　the　weekend　and　resolved　i t　thanks　to　another　post　on　here　which　recommended 　adding the reader application to the DEP exclusion list.

My Computer => Properties => Advanced => Performance => Data Execution Prevention "Turn On DEP for all programs and services except those I select" option then browse for the reader executable in c:\Program Files\Sony\Reader\Bin (or somewhere similar)

jerryleejr · 07-01-2008, 01:12 AM

I had emailed them about it and of course the first response from them was generic check internet explorer settings etc, I emailed them back and said that would be great except the Software wont even OPEN!!! I get an error encountered message and it shuts right back down so here is there second reply that solved the issue. Hope this helps

JJ

To help correct your issue with the eBook Library software please follow the steps below:

**For XP:

Go to Start>Control Panel and open Add/Remove programs. Find and uninstall/remove "eBook Library by Sony".

Open My Computer.
Go to Tools>Folder Options.
Click View and select “Show hidden files and folders” and click OK.

Please delete the following folders:

C:\Documents and Settings\All Users\Application Data\kinoma
C:\Documents and Settings\All Users\Application Data\Marlin
C:\Documents and Settings\[your user name]\Local Settings\Application Data\kinoma
C:\Documents and Settings\[your user name]\Local Settings\Application Data\Sony Corporation
C:\Program Files\Sony\eBook Library

**For Vista:

Go to Start>Control Panel and open Programs and Features>Uninstall a Program.

Open My Computer.
Go to Tools>Folder Options.
Click View and select “Show hidden files and folders” and click OK.

Please delete the following folders:

C:\ProgramData\kinoma
C:\ProgramData\Marlin
C:\Program Files\Sony\eBook Library
C:\Users\[your user name]\AppData\Local\Sony Corporation
C:\Users\[your user name]\AppData\Local\kinoma

After doing so, reinstall your eBook Library software from: http://ebooks.connect.com/downloadclient.html

pilotbob · 07-01-2008, 10:11 AM

I just love when shipped applications use their code/project name for the app data folder. Just so much fun.

BOb

igorsk · 07-01-2008, 06:44 PM

Those are not code names. Kinoma is the company that developed Fsk - the underlying framework used by the demised CONNECT Player, eBook Library and the Reader itself. Marlin is the DRM system used by Sony for ebooks.

06-30-2008, 11:31 AM	#1
jerryleejr Koby-rific! Posts: 941 Karma: 191112 Join Date: Jan 2008 Location: 2' From My MacBook Pro Device: Kobo Sage,Kobo Aura One, Glo HD,PRS-T1,PRS-950, PRS 300, PRS 350	Sony Connect wont start Everytime I open the ebook library it gives me an unexpected error message and closes. I uninstalled it and reinstalled it with the same issue. Any Ideas? JJ

07-01-2008, 01:12 AM	#3
jerryleejr Koby-rific! Posts: 941 Karma: 191112 Join Date: Jan 2008 Location: 2' From My MacBook Pro Device: Kobo Sage,Kobo Aura One, Glo HD,PRS-T1,PRS-950, PRS 300, PRS 350	Sony saves the Day I had emailed them about it and of course the first response from them was generic check internet explorer settings etc, I emailed them back and said that would be great except the Software wont even OPEN!!! I get an error encountered message and it shuts right back down so here is there second reply that solved the issue. Hope this helps JJ To help correct your issue with the eBook Library software please follow the steps below: For XP: Go to Start>Control Panel and open Add/Remove programs. Find and uninstall/remove "eBook Library by Sony". Open My Computer. Go to Tools>Folder Options. Click View and select “Show hidden files and folders” and click OK. Please delete the following folders: C:\Documents and Settings\All Users\Application Data\kinoma C:\Documents and Settings\All Users\Application Data\Marlin C:\Documents and Settings\[your user name]\Local Settings\Application Data\kinoma C:\Documents and Settings\[your user name]\Local Settings\Application Data\Sony Corporation C:\Program Files\Sony\eBook Library For Vista: Go to Start>Control Panel and open Programs and Features>Uninstall a Program. Open My Computer. Go to Tools>Folder Options. Click View and select “Show hidden files and folders” and click OK. Please delete the following folders: C:\ProgramData\kinoma C:\ProgramData\Marlin C:\Program Files\Sony\eBook Library C:\Users\[your user name]\AppData\Local\Sony Corporation C:\Users\[your user name]\AppData\Local\kinoma After doing so, reinstall your eBook Library software from: http://ebooks.connect.com/downloadclient.html

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06-30-2008, 02:35 PM	#2
richyhu Enthusiast Posts: 29 Karma: 62 Join Date: May 2008 Location: London, UK Device: Sony PRS-505 (Blue), PRS-700, PRS-T1 (Black)	I　had　this　problem　over　the　weekend　and　resolved　i t　thanks　to　another　post　on　here　which　recommended 　adding the reader application to the DEP exclusion list. My Computer => Properties => Advanced => Performance => Data Execution Prevention "Turn On DEP for all programs and services except those I select" option then browse for the reader executable in c:\Program Files\Sony\Reader\Bin (or somewhere similar)

07-01-2008, 10:11 AM	#4
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	I just love when shipped applications use their code/project name for the app data folder. Just so much fun. BOb

07-01-2008, 06:44 PM	#5
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	Those are not code names. Kinoma is the company that developed Fsk - the underlying framework used by the demised CONNECT Player, eBook Library and the Reader itself. Marlin is the DRM system used by Sony for ebooks.

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