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Old 09-15-2018, 02:47 AM   #1
pshute
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CloudLibrary for iOS - support?

I'm not sure if this is the best place for this thread. Can anyone tell me anything about getting support for this app?

My public library loans ebooks in this format, so I have to use this app to read them, and I'm not happy with it. I'm happy with its features, but it's slow, resets when returning from other apps, and often requires tricks to get books to open.

As far as I can tell, the only way to get tech support is through my library. Only one librarian knows anything about it, and he's not in on the rare occasion I can get to the library. I tried asking him once, and he doesn't know anything other than the basics. Anything else is just passed on to CloudLibrary tech support, and you never get a sensible answer.

I've got a lot of feedback I like to pass on to them.
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Old 09-15-2018, 06:57 PM   #2
tracyeo
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You can import the books to Calibre and then side load them to your ereader or phone and read them with any app that supports your format.
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Old 09-15-2018, 11:15 PM   #3
pshute
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pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.
 
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Originally Posted by tracyeo View Post
You can import the books to Calibre and then side load them to your ereader or phone and read them with any app that supports your format.
How do I download them? The only way I know is to log into the library on my ipad using the CloudLibrary app, and then I don't think I can do anything but read them with the app.
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Old 09-15-2018, 11:35 PM   #4
pshute
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pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.
 
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I've worked out there's a CloudLibrary program for Windows. I've installed that, logged into my library, and I can see the books I've borrowed. How do I get them into Calibre? I would have thought there would be some protection on them.
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Old 09-16-2018, 04:46 PM   #5
AnemicOak
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Quote:
Originally Posted by pshute View Post
I've worked out there's a CloudLibrary program for Windows. I've installed that, logged into my library, and I can see the books I've borrowed. How do I get them into Calibre? I would have thought there would be some protection on them.
There is DRM on them. With DRM the Calibre viewer won't read them.

The app should have a button on the My Books page that says View Book Files. The books are DRM'd to the Adobe ID I use in ADE 2.0.1 so I can open them in ADE or a device registered with that ID.
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Old Yesterday, 04:31 PM   #6
pshute
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pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.pshute can program the VCR without an owner's manual.
 
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OK, I found the epub files. This seems to be a lot of bother to get around the issue though. I can get by with CloudLibrary, I just want to make contact with the company to let them know my gripes with it. I've never come across a company that doesn't even accept feedback, and the product shows it.
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