error communicating with device

Taykee · 08-18-2020, 03:30 AM

Hi,

I have a new Macbook Air 2020 I have dowloaded Calibre to it and when i plug my kindle in to my USB-C to download books I get the above error. I have been on to apple they tell me its an issue with Calibre. I have shut down both devices and tried a different cable also uninstalled and re installed Calibre. This works fine on my old MAC i just can't understand what is happening. I am not very computer literate but I'm sure i have followed the correct process. Will I never be able to download my books from my new MAC. Any help appreciated.

Taykee · 08-18-2020, 03:59 AM

This is the error i receive from Calibre in case this is need to help me

calibre, version 4.22.0
ERROR: Error: Error communicating with device

Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/Kindle/driveinfo.calibre'

Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 90, in run
File "site-packages/calibre/gui2/device.py", line 473, in _get_device_information
File "site-packages/calibre/devices/usbms/driver.py", line 163, in get_device_information
IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/Kindle/driveinfo.calibre'

kovidgoyal · 08-18-2020, 04:22 AM

Read the second point here: https://manual.calibre-ebook.com/faq...n-denied-error

Taykee · 08-18-2020, 04:59 AM

Oh you are a miracle worker, it worked and I am back to downloading my books to my Kindle. Can't thank you enough

Penzoil3 · 07-12-2021, 11:36 PM

ERROR: Error: Error communicating with device

Failed to upload file named: driveinfo.calibre to (u'Internal storage',

I found that I got this error when I had an SD card installed in my Kindle. There was a driveinfo.calibre file on the SD card, but Calibre couldn't write to it. Removing the
SD card solved all my problems.

08-18-2020, 03:30 AM	#1
Taykee Junior Member Posts: 9 Karma: 10 Join Date: Aug 2020 Device: kindle	error communicating with device Hi, I have a new Macbook Air 2020 I have dowloaded Calibre to it and when i plug my kindle in to my USB-C to download books I get the above error. I have been on to apple they tell me its an issue with Calibre. I have shut down both devices and tried a different cable also uninstalled and re installed Calibre. This works fine on my old MAC i just can't understand what is happening. I am not very computer literate but I'm sure i have followed the correct process. Will I never be able to download my books from my new MAC. Any help appreciated.

08-18-2020, 03:59 AM	#2
Taykee Junior Member Posts: 9 Karma: 10 Join Date: Aug 2020 Device: kindle	error communicating with Device This is the error i receive from Calibre in case this is need to help me calibre, version 4.22.0 ERROR: Error: Error communicating with device Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/Kindle/driveinfo.calibre' Traceback (most recent call last): File "site-packages/calibre/gui2/device.py", line 90, in run File "site-packages/calibre/gui2/device.py", line 473, in _get_device_information File "site-packages/calibre/devices/usbms/driver.py", line 163, in get_device_information IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/Kindle/driveinfo.calibre'

08-18-2020, 04:59 AM	#4
Taykee Junior Member Posts: 9 Karma: 10 Join Date: Aug 2020 Device: kindle	error communicating with Device Oh you are a miracle worker, it worked and I am back to downloading my books to my Kindle. Can't thank you enough

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08-18-2020, 04:22 AM	#3
kovidgoyal creator of calibre Posts: 43,856 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Read the second point here: https://manual.calibre-ebook.com/faq...n-denied-error

07-12-2021, 11:36 PM	#5
Penzoil3 Junior Member Posts: 2 Karma: 10 Join Date: Jul 2021 Device: Kindle Fire 8	ERROR: Error: Error communicating with device Failed to upload file named: driveinfo.calibre to (u'Internal storage', I found that I got this error when I had an SD card installed in my Kindle. There was a driveinfo.calibre file on the SD card, but Calibre couldn't write to it. Removing the SD card solved all my problems.

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