Pocketbook Touch HD 3 clock broken.

bachvarov · 10-19-2019, 12:25 PM

I have this issue on my pocketbook. The system clock just does not run anymore. It always shows the same time. Or sometimes it advances a few minutes and after restart is back to the initial time. This started after installation of Koreader. Factory reset, formatting and reflashing the firmware does not solve the issue. Has anyone experienced something similar?

zslengyel · 10-20-2019, 11:46 AM

Yes, I have the same problem on my Inkpad 3, but I also haven't been able the find its cause. PB support and a PB representative at e-reader-forum.de both suggested that it may be a hardware issue, and I should send the device in. (I did not until now, but I probably will at some point before the end of warranty.)
My first suspect was also Koreader, but the devs said it's nonsense. (https://www.mobileread.com/forums/sh...d.php?t=316768) Just out of curiosity: have you reinstalled Koreader after the reset & reformat? Or did anything change with a fresh, Koreader-less install?

bachvarov · 10-20-2019, 12:28 PM

Thank you for the reply. Reinstalling koreader does not make any difference. I think the koreader installation somehow damaged the motherboard, no matter what the devs say. I will have to send the reader back.

zslengyel · 10-21-2019, 07:31 AM

Would you be so kind as to report what happens to your device and whether they really accept this issue as legitimate? Thank you!

bachvarov · 11-12-2019, 02:56 PM

I managed to send it back to pocketbook. As i suspected it was a motherboard issue. They replaced it and now everything works fine. I am satisfied with their RMA service, It took a week for everything (shipping to Poland and back included),

10-19-2019, 12:25 PM	#1
bachvarov Member Posts: 11 Karma: 10 Join Date: Feb 2012 Device: pocketbook Touch HD3	Pocketbook Touch HD 3 clock broken. I have this issue on my pocketbook. The system clock just does not run anymore. It always shows the same time. Or sometimes it advances a few minutes and after restart is back to the initial time. This started after installation of Koreader. Factory reset, formatting and reflashing the firmware does not solve the issue. Has anyone experienced something similar?

10-20-2019, 11:46 AM	#2
zslengyel Junior Member Posts: 9 Karma: 10 Join Date: Nov 2018 Device: Pocketbook Inkpad3 740	Yes, I have the same problem on my Inkpad 3, but I also haven't been able the find its cause. PB support and a PB representative at e-reader-forum.de both suggested that it may be a hardware issue, and I should send the device in. (I did not until now, but I probably will at some point before the end of warranty.) My first suspect was also Koreader, but the devs said it's nonsense. (https://www.mobileread.com/forums/sh...d.php?t=316768) Just out of curiosity: have you reinstalled Koreader after the reset & reformat? Or did anything change with a fresh, Koreader-less install? Last edited by zslengyel; 10-20-2019 at 11:49 AM.

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10-20-2019, 12:28 PM	#3
bachvarov Member Posts: 11 Karma: 10 Join Date: Feb 2012 Device: pocketbook Touch HD3	Thank you for the reply. Reinstalling koreader does not make any difference. I think the koreader installation somehow damaged the motherboard, no matter what the devs say. I will have to send the reader back.

10-21-2019, 07:31 AM	#4
zslengyel Junior Member Posts: 9 Karma: 10 Join Date: Nov 2018 Device: Pocketbook Inkpad3 740	Would you be so kind as to report what happens to your device and whether they really accept this issue as legitimate? Thank you!

11-12-2019, 02:56 PM	#5
bachvarov Member Posts: 11 Karma: 10 Join Date: Feb 2012 Device: pocketbook Touch HD3	I managed to send it back to pocketbook. As i suspected it was a motherboard issue. They replaced it and now everything works fine. I am satisfied with their RMA service, It took a week for everything (shipping to Poland and back included),