Noooooooooooooo

Tenkian · 02-22-2007, 09:53 AM

After 1 month and very happy with my reader, it's broken!

Switched it on today and all I get are black lines on the screen. Tried a soft and hard reset and its not working still

Tried charging it, no use.

Gutted.

Anyone know how good B&H Photo Video are for returns?

NatCh · 02-22-2007, 12:13 PM

Ouch, that stinks, Tenkian.

Bob Russell · 02-22-2007, 01:09 PM

If it's under warranty with Sony, and not caused by mishandling it (such as breaking the screen with pressure), I'm sure you can send it straight to them for repairs.

Hmm.. How long is the Sony standard warranty on a Reader anway?

yvanleterrible · 02-22-2007, 01:38 PM

I hope for you that being in the UK won't be too much of a hasle. And that you can still use the warranty! That is my main concern about being an abroad posessor of the device. I'm happy I have a rigid box to store it into.

Aprilbeginnings · 02-22-2007, 04:15 PM

Quote:

Originally Posted by Bob Russell

If it's under warranty with Sony, and not caused by mishandling it (such as breaking the screen with pressure), I'm sure you can send it straight to them for repairs.

Hmm.. How long is the Sony standard warranty on a Reader anway?

Hope this helps.
http://www.docs.sony.com/release/PRS500_Warranty.pdf

NatCh · 02-22-2007, 04:29 PM

I've just added that link to the wiki -- ought to have been added a while ago (D'oh!). Thanks, Karen!

Aprilbeginnings · 02-22-2007, 04:46 PM

you're welcome. I was trying to just copy the stuff but I guess with .pdf stuff you can't so went back and retrieved the link. I don't like .pdf LOL.........

NatCh · 02-22-2007, 05:21 PM

Anh, PDF has it's uses, but agree in that I don't like the way folks seem to think that PDF is the solution to everything. Probably a case of hammer syndrome: when the only tool you have is a hammer, every problem looks like a nail.

RWood · 02-22-2007, 05:24 PM

And a hammer and nail is never the solution for an eink screen.

NatCh · 02-22-2007, 05:28 PM

Very astutely put, RWood. Very astute indeed.

astra · 02-23-2007, 04:34 AM

So, what is a solution for a situation like that?

NatCh · 02-23-2007, 09:29 AM

Get more tools, of course!

yvanleterrible · 02-23-2007, 09:45 AM

To make space and reduce clutter, I have started giving away paper versions of ebooks I now have; since I got the reader.

I know the ILiad had a...(hate to say this) failure rate, and that the reader has one also, but things will get better. Objects can always be fixed.

Remembering that eink is in it's infancy keeps my hopes up.

astra · 02-23-2007, 10:19 AM

I mean what is a solution for Tenkian's situation...

yvanleterrible · 02-23-2007, 10:51 AM

Repairs, obviously. Finding a good soul, friend, family or connection in the States and have him be a contact to Sony is the only possible way.
How did you purchase your reader Tenkian?

02-22-2007, 09:53 AM	#1
Tenkian Enthusiast Posts: 25 Karma: 15 Join Date: Jan 2007 Location: Manchester, UK Device: Sony PRS-500	Noooooooooooooo After 1 month and very happy with my reader, it's broken! Switched it on today and all I get are black lines on the screen. Tried a soft and hard reset and its not working still Tried charging it, no use. Gutted. Anyone know how good B&H Photo Video are for returns?

02-22-2007, 12:13 PM	#2
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Ouch, that stinks, Tenkian.

02-22-2007, 01:09 PM	#3
Bob Russell Recovering Gadget Addict Posts: 5,381 Karma: 676161 Join Date: May 2004 Location: Pittsburgh, PA Device: iPad	If it's under warranty with Sony, and not caused by mishandling it (such as breaking the screen with pressure), I'm sure you can send it straight to them for repairs. Hmm.. How long is the Sony standard warranty on a Reader anway?

02-22-2007, 01:38 PM	#4
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	I hope for you that being in the UK won't be too much of a hasle. And that you can still use the warranty! That is my main concern about being an abroad posessor of the device. I'm happy I have a rigid box to store it into.

02-22-2007, 04:29 PM	#6
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	I've just added that link to the wiki -- ought to have been added a while ago (D'oh!). Thanks, Karen!

02-22-2007, 04:46 PM	#7
Aprilbeginnings Guru Posts: 632 Karma: 404 Join Date: Nov 2006 Location: Southern CA Device: Sony PRS-500 /prs 650 soon	you're welcome. I was trying to just copy the stuff but I guess with .pdf stuff you can't so went back and retrieved the link. I don't like .pdf LOL.........

02-22-2007, 05:21 PM	#8
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Anh, PDF has it's uses, but agree in that I don't like the way folks seem to think that PDF is the solution to everything. Probably a case of hammer syndrome: when the only tool you have is a hammer, every problem looks like a nail.

02-22-2007, 05:24 PM	#9
RWood Technogeezer Posts: 7,233 Karma: 1601464 Join Date: Nov 2006 Location: Virginia, USA Device: Sony PRS-500	And a hammer and nail is never the solution for an eink screen.

02-22-2007, 05:28 PM	#10
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Very astutely put, RWood. Very astute indeed.

02-23-2007, 04:34 AM	#11
astra The Introvert Posts: 8,307 Karma: 1000077497 Join Date: Jan 2007 Location: United Kingdom Device: Sony Reader PRS-650 & 505 & 500	So, what is a solution for a situation like that?

02-23-2007, 09:29 AM	#12
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Get more tools, of course!

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02-23-2007, 09:45 AM	#13
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	To make space and reduce clutter, I have started giving away paper versions of ebooks I now have; since I got the reader. I know the ILiad had a...(hate to say this) failure rate, and that the reader has one also, but things will get better. Objects can always be fixed. Remembering that eink is in it's infancy keeps my hopes up.

02-23-2007, 10:19 AM	#14
astra The Introvert Posts: 8,307 Karma: 1000077497 Join Date: Jan 2007 Location: United Kingdom Device: Sony Reader PRS-650 & 505 & 500	I mean what is a solution for Tenkian's situation...

02-23-2007, 10:51 AM	#15
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	Repairs, obviously. Finding a good soul, friend, family or connection in the States and have him be a contact to Sony is the only possible way. How did you purchase your reader Tenkian?