Glo KOBO GLO N613 blocked

alsalles · 06-04-2016, 02:27 PM

Hello

I am a happy user of a Kobo Glo..... so far

FCC ID: NOIKBN613
IC: 8857A-KBN613
MODEL: N613

Here is the description of the malfunction I am experiencing.

1) I tried to power up my device with the ON/OFF button despite the "connect to power source" message was visible (device initially in sleep mode).

2) The device went directly to a "Reinitialisation phase"

3) Since then, my device is reacting as following:
- Reset actuation (bottom hole): LED is flashing successively Green/blue/green/OFF then the screen blinks with no image/character display..... and nothing more.
- ON/OFF button: when the device reacts, it is as described above

4) What I tried:
- Reset button actuation
- Combinaison of Reset&ON/OFF buttons
- Disconnect battery for hours then connect it again
- Plug the device to power source (to PC and to a wall outlet): sometimes the LED goes Green, sometimes not. Sometimes the LED goes green when I remove the power plug ....
- Change the SD card keeping the same root image.

I am now stucked and I fear that the hardware is OOO.
The only thing I can try is load a new image maybe....

What is you opinion ?

Thanks in advance

Sorry for grammar and spelling slaughter. English is not my native language.

davidfor · 06-04-2016, 07:53 PM

You seem to have triggered a factory reset along the way, but it didn't work. But, you should do one properly just to check. So:

- Plug the device in and charge it for at least an hour.
- Hold the power switch in the off position for 20 seconds.
- Hold the light button down and turn it on.
- When the LED screen changes or the LED flashing changes, release the light button.

If that doesn't work, try again, but you probably need to reimage the SD card. I have sent you a PM with the link.

alsalles · 06-05-2016, 12:37 PM

Hello
Thank you for you post.
I finally find the solution in another forum. Very close to yours.

I had to hold the light button and make a reset with the bottom hole.
Then, the LED flashed RED and a new reinitialisation started.
This time, as the battery was well charged, the reinitialisation could be completed totaly.

I of course lost all my datas (stat..) but this is nothing compared being able to use my kobo again

Many thanks
Have a good day

06-04-2016, 02:27 PM	#1
alsalles Junior Member Posts: 2 Karma: 10 Join Date: Jun 2016 Location: Toulouse Device: Kobo Glo N613	KOBO GLO N613 blocked Hello I am a happy user of a Kobo Glo..... so far FCC ID: NOIKBN613 IC: 8857A-KBN613 MODEL: N613 Here is the description of the malfunction I am experiencing. 1) I tried to power up my device with the ON/OFF button despite the "connect to power source" message was visible (device initially in sleep mode). 2) The device went directly to a "Reinitialisation phase" 3) Since then, my device is reacting as following: - Reset actuation (bottom hole): LED is flashing successively Green/blue/green/OFF then the screen blinks with no image/character display..... and nothing more. - ON/OFF button: when the device reacts, it is as described above 4) What I tried: - Reset button actuation - Combinaison of Reset&ON/OFF buttons - Disconnect battery for hours then connect it again - Plug the device to power source (to PC and to a wall outlet): sometimes the LED goes Green, sometimes not. Sometimes the LED goes green when I remove the power plug .... - Change the SD card keeping the same root image. I am now stucked and I fear that the hardware is OOO. The only thing I can try is load a new image maybe.... What is you opinion ? Thanks in advance Sorry for grammar and spelling slaughter. English is not my native language.

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06-04-2016, 07:53 PM	#2
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	You seem to have triggered a factory reset along the way, but it didn't work. But, you should do one properly just to check. So: - Plug the device in and charge it for at least an hour. - Hold the power switch in the off position for 20 seconds. - Hold the light button down and turn it on. - When the LED screen changes or the LED flashing changes, release the light button. If that doesn't work, try again, but you probably need to reimage the SD card. I have sent you a PM with the link.

06-05-2016, 12:37 PM	#3
alsalles Junior Member Posts: 2 Karma: 10 Join Date: Jun 2016 Location: Toulouse Device: Kobo Glo N613	Hello Thank you for you post. I finally find the solution in another forum. Very close to yours. I had to hold the light button and make a reset with the bottom hole. Then, the LED flashed RED and a new reinitialisation started. This time, as the battery was well charged, the reinitialisation could be completed totaly. I of course lost all my datas (stat..) but this is nothing compared being able to use my kobo again Many thanks Have a good day

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