Glo HD Glo HD : frozen, white screen, permanent red light

i_ll_be · 12-02-2020, 02:18 AM

Hello all,

First post here, thanks for welcoming me.

I have read multiple posts regarding my issue but requesting a little help.

My glo HD has a white screen (frozen) and does not start up.
- if I make a press on the power button, a red light starts and stays permanently on
- a second long press stops the light

I have tried :
- any combination of button press found on the net to reset, nothing happens on the screen
- full overnight charge
- reset via the pin hole, no reaction at all
- opening of the back cover + disconnection of the battery, no change

Nothing works...

Just to notice that my kids are reading a lot of mangas on the Glo HD and it was causing some regular crashes on the defective glo HD until this ultimate freeze. I have a second Glo HD which works perfectly with a similar use (mainly mangas).

Could it be the sd card ?

If yes, is there a tutorial somewhere explaining how to try to fix it ?

Can I try to exchange the SD cards between my 2 Glo HD ? Is there a risk to brick the working one ?

Thanks a lot for your help,
Christian

davidfor · 12-02-2020, 04:09 AM

I would suggest trying a new SD card. It is safe to swap the cards. There is of course some risk, but, its more in mishandling than what the device could do to it. But, I would take an image of the card from the working device before doing anything else. Then write this to a new card and use it in the misbehaving device.

Or, I can supply an image to use.

i_ll_be · 12-02-2020, 07:28 AM

Hi,

Thanks for your reply.

1. I swapped the 2 SD cards : my failing Glo HD restarts well ;-)
2. I cloned the good disk image to a new SD card, installed in the failing Glo HD. It starts up.
3. Here is the problem : after short use (less than 1 minute), the Glo HD freezes again, and the only solution is to reflash the SD card to make it live again for a minute ;-(

I might have another hardware issue causing the freeze.

If you don't mind I would like to try your image file, who knows it may work ?

Thanks,
Christian

davidfor · 12-02-2020, 07:49 AM

PM sent.

i_ll_be · 12-02-2020, 08:01 AM

Thanks for your reactivity.

Sorry the link you sent me is not working, I get an "error 400" from google drive.

Sorry to bother you...

davidfor · 12-02-2020, 06:22 PM

Sorry, I messed up my links. I have sent you a replacement PM.

i_ll_be · 12-03-2020, 01:10 AM

Thanks, working now !

The link I mean, the Kobo not yet ;-)

Christian

i_ll_be · 12-03-2020, 02:41 AM

Hi,

So I tried to upload your img file, not starting at all.

Last chance will be to try with the new genuine Sandisk 16GB SD card I have ordered.

The SD card I have is a "no name", maybe my Kobo does not like it...

Thanks again for your help.

Christian

i_ll_be · 12-03-2020, 04:05 AM

And side question :

I have bought 4 Kobos over the last few years : Touch, 2 x Glo Hd & Aura HD.

I like the global experience and the fact that kobos are open to any file from any source, no DRM issue.

Given quality issues that seem to be quite a lot on Kobos, would you consider for a new ereader to stay on Kobo or go for another brand ?

Thanks

i_ll_be · 12-03-2020, 09:54 AM

Other question : I tried to disconnect / reconnect the connectors on the board, anything else (hardware) could create random freezes ?

Thanks.

i_ll_be · 12-05-2020, 03:27 AM

So final conclusion : last attempt with a new SD card did not solve anything. What's really weird is that the ereader will start up only after a long rest (several hours) and freeze again after few seconds. Might be hardware issue on the board I'm afraid.

Really bad that I will have to throw it away, when I see all people complaining about freezes I might not be the only one... After complaining to Kobo they offered me a 20€ discount.

Thanks for your help David trying to support me through this path...

12-02-2020, 02:18 AM	#1
i_ll_be Member Posts: 10 Karma: 10 Join Date: Dec 2020 Device: Kobo Glo HD / Aura	Glo HD : frozen, white screen, permanent red light Hello all, First post here, thanks for welcoming me. I have read multiple posts regarding my issue but requesting a little help. My glo HD has a white screen (frozen) and does not start up. - if I make a press on the power button, a red light starts and stays permanently on - a second long press stops the light I have tried : - any combination of button press found on the net to reset, nothing happens on the screen - full overnight charge - reset via the pin hole, no reaction at all - opening of the back cover + disconnection of the battery, no change Nothing works... Just to notice that my kids are reading a lot of mangas on the Glo HD and it was causing some regular crashes on the defective glo HD until this ultimate freeze. I have a second Glo HD which works perfectly with a similar use (mainly mangas). Could it be the sd card ? If yes, is there a tutorial somewhere explaining how to try to fix it ? Can I try to exchange the SD cards between my 2 Glo HD ? Is there a risk to brick the working one ? Thanks a lot for your help, Christian

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12-02-2020, 04:09 AM	#2
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I would suggest trying a new SD card. It is safe to swap the cards. There is of course some risk, but, its more in mishandling than what the device could do to it. But, I would take an image of the card from the working device before doing anything else. Then write this to a new card and use it in the misbehaving device. Or, I can supply an image to use.

12-02-2020, 07:28 AM	#3
i_ll_be Member Posts: 10 Karma: 10 Join Date: Dec 2020 Device: Kobo Glo HD / Aura	Hi, Thanks for your reply. 1. I swapped the 2 SD cards : my failing Glo HD restarts well ;-) 2. I cloned the good disk image to a new SD card, installed in the failing Glo HD. It starts up. 3. Here is the problem : after short use (less than 1 minute), the Glo HD freezes again, and the only solution is to reflash the SD card to make it live again for a minute ;-( I might have another hardware issue causing the freeze. If you don't mind I would like to try your image file, who knows it may work ? Thanks, Christian

12-02-2020, 07:49 AM	#4
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	PM sent.

12-02-2020, 08:01 AM	#5
i_ll_be Member Posts: 10 Karma: 10 Join Date: Dec 2020 Device: Kobo Glo HD / Aura	Thanks for your reactivity. Sorry the link you sent me is not working, I get an "error 400" from google drive. Sorry to bother you...

12-02-2020, 06:22 PM	#6
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Sorry, I messed up my links. I have sent you a replacement PM.

12-03-2020, 01:10 AM	#7
i_ll_be Member Posts: 10 Karma: 10 Join Date: Dec 2020 Device: Kobo Glo HD / Aura	Thanks, working now ! The link I mean, the Kobo not yet ;-) Christian

12-03-2020, 02:41 AM	#8
i_ll_be Member Posts: 10 Karma: 10 Join Date: Dec 2020 Device: Kobo Glo HD / Aura	Hi, So I tried to upload your img file, not starting at all. Last chance will be to try with the new genuine Sandisk 16GB SD card I have ordered. The SD card I have is a "no name", maybe my Kobo does not like it... Thanks again for your help. Christian

12-03-2020, 04:05 AM	#9
i_ll_be Member Posts: 10 Karma: 10 Join Date: Dec 2020 Device: Kobo Glo HD / Aura	And side question : I have bought 4 Kobos over the last few years : Touch, 2 x Glo Hd & Aura HD. I like the global experience and the fact that kobos are open to any file from any source, no DRM issue. Given quality issues that seem to be quite a lot on Kobos, would you consider for a new ereader to stay on Kobo or go for another brand ? Thanks

12-03-2020, 09:54 AM	#10
i_ll_be Member Posts: 10 Karma: 10 Join Date: Dec 2020 Device: Kobo Glo HD / Aura	Other question : I tried to disconnect / reconnect the connectors on the board, anything else (hardware) could create random freezes ? Thanks.

12-05-2020, 03:27 AM	#11
i_ll_be Member Posts: 10 Karma: 10 Join Date: Dec 2020 Device: Kobo Glo HD / Aura	So final conclusion : last attempt with a new SD card did not solve anything. What's really weird is that the ereader will start up only after a long rest (several hours) and freeze again after few seconds. Might be hardware issue on the board I'm afraid. Really bad that I will have to throw it away, when I see all people complaining about freezes I might not be the only one... After complaining to Kobo they offered me a 20€ discount. Thanks for your help David trying to support me through this path...