My mac does not notice the Cybook - Page 2

pdurrant · 01-26-2009, 03:52 PM

It sounds like it might have corrupted the file system. Connect it directly to your Mac (not through a USB hub), and see if it shows up in the System Profiler (Apple Menu/About this Mac/More Info/USB). If it does, you could try disk Utility - I'm not sure if it handles verifying/repairing Win32 volumes, but you could try.

Otherwise, try the same thing on a Windows system - I just don't know how to check for USB connectivity or where the disk checking program is on Windows.

It's normal for the CyBook to go to the 'Connected...' screen as soon as the USB cable is plugged in.

Quote:

Originally Posted by chel

Hi
It did come up briefly on a windows machine at uni briefly but then the windows system crashed. When I tried it today it just came up with USB device not recognized. What's more I have never been able to get it to work on my mac.

What am I doing wrong?

Please help!!!!!!!

pthwaite · 01-26-2009, 05:20 PM

Also, there is no harm in pressing the reset button on the back of the Cybook. My Mac recognizes the Cybook and SD card as 2 devices.

HarryT · 01-27-2009, 08:20 AM

You may well have a faulty USB cable. Do you have another "mini USB" cable that you could try? It is a standard cable, and widely supplied with mobile phones, digital cameras, etc.

You say that your CyBook is showing "Connected" when it's not. Press the "Reset" button on the back (using the point of a pen, for example), and then switch the machine on again - that should sort out that problem for you.

chel · 01-30-2009, 08:37 AM

Hi Guys,

Thanks for all the advice. I am at uni at present and do not have my cybook with me but, as soon as I get home I will certainly try everything you suggested.

I have tried charging it for a long period but not with an ac adapter so that is worth a go.

In response to pdurrant, I did try looking in the system profiler to see if it showed up and I tried disk utility, it showed up in neither. Does that make sense to anyone?

HarryT · 01-30-2009, 08:57 AM

If your file system is corrupt, reflashing with the "reformat the internal partition" version of the firmware reflasher should sort it out for you.

adelheid · 02-01-2009, 07:30 AM

Quote:

Originally Posted by chel

In response to pdurrant, I did try looking in the system profiler to see if it showed up and I tried disk utility, it showed up in neither. Does that make sense to anyone?

I used to have a Cybook, which wouldn't show up on my Mac.

Inserting an SD card into the Cybook solved it for me.

Regards,
Adelheid

pthwaite · 02-01-2009, 01:40 PM

One other thing, if you are connecting (or trying to) via a hub, try a direct connection. On my mini, it doesn't seem to make any difference but you never know.

Howard

gomp · 02-17-2009, 02:19 PM

I'm having the same problem. If I connect the cybook to a pc with winxp it shows up, but when I connect it to my macbook nothing happens. If I go into the system profiler it is found to be connected under usb high-speed bus (it says cybook gen3), but it doesn't mount as a drive.

pilotbob · 02-17-2009, 09:21 PM

Quote:

Originally Posted by gomp

I'm having the same problem. If I connect the cybook to a pc with winxp it shows up, but when I connect it to my macbook nothing happens. If I go into the system profiler it is found to be connected under usb high-speed bus (it says cybook gen3), but it doesn't mount as a drive.

Can you see it with Disk Utility? Sometimes when a drive doesn't mount it will show up there and you can access it.

BOb

gomp · 02-18-2009, 07:01 AM

Thanks for the tip. I've checked the disk utility, but it doesn't show up anywhere but in the system profiler. So I know it is connected (no faulty cable) it's just not detected or mounted.

I contacted support at bookeen and they told me that there's a bug in the latest software concerning mac connectivity and that they are working on a fix. So I will just have to sync it with my pc at work for now.

ezahn · 02-18-2009, 10:46 AM

Same problem. My macs (3...) do not recognize at all my brand new Cybook with the latest (b820) firmware.

EPIC FAILURE for Bookeen!

hidari · 02-18-2009, 11:31 AM

Quote:

Originally Posted by ezahn

Same problem. My macs (3...) do not recognize at all my brand new Cybook with the latest (b820) firmware.

EPIC FAILURE for Bookeen!

=Did you try Calibre?

pilotbob · 02-18-2009, 12:28 PM

Quote:

Originally Posted by hidari

=Did you try Calibre?

If the Mac OS doesn't mount it, Calibre also won't be able to see it.

BOb

HarryT · 02-18-2009, 12:44 PM

Quote:

Originally Posted by ezahn

Same problem. My macs (3...) do not recognize at all my brand new Cybook with the latest (b820) firmware.

EPIC FAILURE for Bookeen!

Why do you assume that the "failure" lies with Bookeen and not Apple?

pilotbob · 02-18-2009, 12:46 PM

Quote:

Originally Posted by HarryT

Why do you assume that the "failure" lies with Bookeen and not Apple?

Did you read message 25 above?

BOb

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01-26-2009, 05:20 PM	#17
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	Also, there is no harm in pressing the reset button on the back of the Cybook. My Mac recognizes the Cybook and SD card as 2 devices.

01-27-2009, 08:20 AM	#18
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You may well have a faulty USB cable. Do you have another "mini USB" cable that you could try? It is a standard cable, and widely supplied with mobile phones, digital cameras, etc. You say that your CyBook is showing "Connected" when it's not. Press the "Reset" button on the back (using the point of a pen, for example), and then switch the machine on again - that should sort out that problem for you.

01-30-2009, 08:37 AM	#19
chel Junior Member Posts: 2 Karma: 10 Join Date: Jan 2009 Device: Cybook Gen 3	Hi Guys, Thanks for all the advice. I am at uni at present and do not have my cybook with me but, as soon as I get home I will certainly try everything you suggested. I have tried charging it for a long period but not with an ac adapter so that is worth a go. In response to pdurrant, I did try looking in the system profiler to see if it showed up and I tried disk utility, it showed up in neither. Does that make sense to anyone?

01-30-2009, 08:57 AM	#20
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	If your file system is corrupt, reflashing with the "reformat the internal partition" version of the firmware reflasher should sort it out for you.

02-01-2009, 01:40 PM	#22
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	One other thing, if you are connecting (or trying to) via a hub, try a direct connection. On my mini, it doesn't seem to make any difference but you never know. Howard

02-17-2009, 02:19 PM	#23
gomp Junior Member Posts: 2 Karma: 10 Join Date: Feb 2009 Device: Cybook gen3	I'm having the same problem. If I connect the cybook to a pc with winxp it shows up, but when I connect it to my macbook nothing happens. If I go into the system profiler it is found to be connected under usb high-speed bus (it says cybook gen3), but it doesn't mount as a drive.

02-18-2009, 07:01 AM	#25
gomp Junior Member Posts: 2 Karma: 10 Join Date: Feb 2009 Device: Cybook gen3	Thanks for the tip. I've checked the disk utility, but it doesn't show up anywhere but in the system profiler. So I know it is connected (no faulty cable) it's just not detected or mounted. I contacted support at bookeen and they told me that there's a bug in the latest software concerning mac connectivity and that they are working on a fix. So I will just have to sync it with my pc at work for now.

02-18-2009, 10:46 AM	#26
ezahn Junior Member Posts: 2 Karma: 10 Join Date: Feb 2009 Device: Cybook	Same problem. My macs (3...) do not recognize at all my brand new Cybook with the latest (b820) firmware. EPIC FAILURE for Bookeen!