Kindle 3 loose and clicky on one side

Schmeggma · 10-05-2010, 10:50 AM

Hi, I'm new here but I registered to ask about this minor concern with my new Kindle.

The casing on the right, around the next page button, is a little flimsy and makes a squishy tactile clicking with a tiny amount of pressure applied - far less than is needed to press the button itself. I've read the Kindle 3 is a little flimsy so is this to be expected or a fault worth sending it back over?

I've only had it four days now and noticed last night so I'm not sure if it was like that from the start (I use my left hand 70% of the time) or because the pocket I was carrying it in is a little tight and warped it slightly.

I know it's a cheapish device and I'd rather not lose out on precious reading time if a replacement is likely to be just the same or worse.

OakIris · 10-05-2010, 11:48 AM

Here are links to a couple of threads about similar problems:

https://www.mobileread.com/forums/sho...light=creaking

https://www.mobileread.com/forums/sho...light=creaking

I don't have my Kindle yet (just ordered it) so I can't personally address your problem, but I would say if you have any concerns about your Kindle falling apart you should email/call customer service to request replacement. From what I have read here, Amazon will send you a new unit and you don't have to return the old one until you receive the new one.

Holly

daffy4u · 10-05-2010, 12:26 PM

My Kindle 3 does not have any loose or clicky issues. Call Amazon, explain the issue. They usually ship replacement Kindles overnight.

desertgrandma · 10-05-2010, 12:38 PM

Quote:

Originally Posted by Schmeggma

Hi, I'm new here but I registered to ask about this minor concern with my new Kindle.

The casing on the right, around the next page button, is a little flimsy and makes a squishy tactile clicking with a tiny amount of pressure applied - far less than is needed to press the button itself. I've read the Kindle 3 is a little flimsy so is this to be expected or a fault worth sending it back over?

I've only had it four days now and noticed last night so I'm not sure if it was like that from the start (I use my left hand 70% of the time) or because the pocket I was carrying it in is a little tight and warped it slightly.

I know it's a cheapish device and I'd rather not lose out on precious reading time if a replacement is likely to be just the same or worse.

Welcome to MobileRead, Schmeggma

Heres the Amazon kindle support page. Besides having lots of FAQ's and the user guide download, at the bottom is a 'contact us' button.

Click, sign into your account, and choose the 'call me' feature.....they'll call back immediately.

http://www.amazon.com/gp/help/custom...deId=200503360

Schmeggma · 10-05-2010, 01:02 PM

Thanks for the help guys. I didn't think of searching for creaking!

The replacement policy eases my mind a lot.

edit: I was going to wait a bit longer to see how much it bothered me, but I called up anyway and will be receiving a replacement in the next couple of days

I love their return policy, I got the impression I could have just said "I want a replacement, please" and it'd be no problem.

judith009 · 10-05-2010, 02:54 PM

I have the same problem. This is a replacement kindle that they sent me just three days ago. I'm not too worried about it.

cvkemp · 10-05-2010, 03:00 PM

I got my k3 over 3 weeks ago and it is solid and I have had no issues with the keys or case. And I have had no issues with the lettering either

OakIris · 10-05-2010, 04:06 PM

Quote:

Originally Posted by cvkemp

I got my k3 over 3 weeks ago and it is solid and I have had no issues with the keys or case. And I have had no issues with the lettering either

Excellent! I hope I have the same luck as you. When you think of how many Kindle 3's have been sold, and realize that in comparison there are relatively few complaints about the build quality of the Kindle, it does appear that their QC people are doing their jobs.

@ Schmeggma - glad that the outcome will be positive for you. Amazon customer service gets a lot of kudos around here, and for good cause it would seem.

Holly

Schmeggma · 10-07-2010, 09:45 AM

Hopefully the final update:

I got my replacement Kindle today and it has the same problem towards the top left side. Thankfully it's out of the realm of actual usage - I would probably have never noticed if I wasn't checking the whole thing - and the original actually has it in the new spot too, so I'm pretty happy with the replacement.

One minor cosmetic difference is that the keys don't seem perfectly centered as they are on the original. You have to have stupid attention to detail to even notice it though! I get the impression that minor discrepancies in the front and back panels are just inherent to the click together design.

The guy on the phone told me to keep the charger and cable, but they sent another cable with the replacement. Does this mean I now have a spare?

kindletommy · 10-19-2010, 06:01 PM

I had the clicky area as well on my Kindle. But because everything else was so perfect, and I didn't want to risk getting a refurbished unit or one with other small annoyances.

Hence I did what I do with every Blackberry of mine: Carefully opening the Kindle (thanks to the video uploaded here, it is not as difficult as one might think initially), and putting a thin paper tissue between the battery and the backpanel. That always does the trick with clicky backpanels :-)

Love my Kindle. Amazon makes $$$ with me, and I am back enjoying the fun of reading.

rwilkmtn · 10-31-2010, 11:51 PM

I noticed the same issue with my Kindle 3 after using it about 2 weeks. Now the problem has expanded, and I notice the same clickiness towards the bottom behind the keyboard. I did not have this problem with the Kindle 2! This one's going back!

Quote:

Originally Posted by Schmeggma

Hi, I'm new here but I registered to ask about this minor concern with my new Kindle.

The casing on the right, around the next page button, is a little flimsy and makes a squishy tactile clicking with a tiny amount of pressure applied - far less than is needed to press the button itself. I've read the Kindle 3 is a little flimsy so is this to be expected or a fault worth sending it back over?

I've only had it four days now and noticed last night so I'm not sure if it was like that from the start (I use my left hand 70% of the time) or because the pocket I was carrying it in is a little tight and warped it slightly.

I know it's a cheapish device and I'd rather not lose out on precious reading time if a replacement is likely to be just the same or worse.

10-05-2010, 10:50 AM	#1
Schmeggma Junior Member Posts: 3 Karma: 10 Join Date: Oct 2010 Device: Kindle 3	Kindle 3 loose and clicky on one side Hi, I'm new here but I registered to ask about this minor concern with my new Kindle. The casing on the right, around the next page button, is a little flimsy and makes a squishy tactile clicking with a tiny amount of pressure applied - far less than is needed to press the button itself. I've read the Kindle 3 is a little flimsy so is this to be expected or a fault worth sending it back over? I've only had it four days now and noticed last night so I'm not sure if it was like that from the start (I use my left hand 70% of the time) or because the pocket I was carrying it in is a little tight and warped it slightly. I know it's a cheapish device and I'd rather not lose out on precious reading time if a replacement is likely to be just the same or worse.

10-05-2010, 01:02 PM	#5
Schmeggma Junior Member Posts: 3 Karma: 10 Join Date: Oct 2010 Device: Kindle 3	Thanks for the help guys. I didn't think of searching for creaking! The replacement policy eases my mind a lot. edit: I was going to wait a bit longer to see how much it bothered me, but I called up anyway and will be receiving a replacement in the next couple of days I love their return policy, I got the impression I could have just said "I want a replacement, please" and it'd be no problem. Last edited by Schmeggma; 10-05-2010 at 01:49 PM.

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10-05-2010, 11:48 AM	#2
OakIris Addict Posts: 310 Karma: 18487 Join Date: Aug 2010 Location: Colorado Device: Kindle 3 WiFi; Kindle Paperwhite	Here are links to a couple of threads about similar problems: https://www.mobileread.com/forums/sho...light=creaking https://www.mobileread.com/forums/sho...light=creaking I don't have my Kindle yet (just ordered it) so I can't personally address your problem, but I would say if you have any concerns about your Kindle falling apart you should email/call customer service to request replacement. From what I have read here, Amazon will send you a new unit and you don't have to return the old one until you receive the new one. Holly

10-05-2010, 12:26 PM	#3
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	My Kindle 3 does not have any loose or clicky issues. Call Amazon, explain the issue. They usually ship replacement Kindles overnight.

10-05-2010, 02:54 PM	#6
judith009 Groupie Posts: 151 Karma: 2000 Join Date: Aug 2010 Device: Kindle 3, Voyage	I have the same problem. This is a replacement kindle that they sent me just three days ago. I'm not too worried about it.

10-05-2010, 03:00 PM	#7
cvkemp Loving life Posts: 1,412 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 5,iPhone 13, IPad, MacBook Air	I got my k3 over 3 weeks ago and it is solid and I have had no issues with the keys or case. And I have had no issues with the lettering either

10-07-2010, 09:45 AM	#9
Schmeggma Junior Member Posts: 3 Karma: 10 Join Date: Oct 2010 Device: Kindle 3	Hopefully the final update: I got my replacement Kindle today and it has the same problem towards the top left side. Thankfully it's out of the realm of actual usage - I would probably have never noticed if I wasn't checking the whole thing - and the original actually has it in the new spot too, so I'm pretty happy with the replacement. One minor cosmetic difference is that the keys don't seem perfectly centered as they are on the original. You have to have stupid attention to detail to even notice it though! I get the impression that minor discrepancies in the front and back panels are just inherent to the click together design. The guy on the phone told me to keep the charger and cable, but they sent another cable with the replacement. Does this mean I now have a spare?

10-19-2010, 06:01 PM	#10
kindletommy Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Device: Kindle Paperwhite	I had the clicky area as well on my Kindle. But because everything else was so perfect, and I didn't want to risk getting a refurbished unit or one with other small annoyances. Hence I did what I do with every Blackberry of mine: Carefully opening the Kindle (thanks to the video uploaded here, it is not as difficult as one might think initially), and putting a thin paper tissue between the battery and the backpanel. That always does the trick with clicky backpanels :-) Love my Kindle. Amazon makes $$$ with me, and I am back enjoying the fun of reading.

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