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Old 02-20-2020, 05:27 PM   #1
GlenBarrington
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ARRGHHH! I bought a Voyage from Woot!

And they sent me a Touch instead (D01200). Their response was, "we'll see if we have any more and get back to you".

Of course, they won't have any more! They are a close-out business. But I don't think I should be expected to pay the $60 or so I spent for an old Voyage, just to receive an old Touch. I mean it's a pretty nice Touch, but it's really just a Paperwhite that can play audiobooks.

So my question is, what do you think a fair resolution should be? Should they refund some of my money? If so, how much? What is fair?

Should I just ask for a return authorization? What do you all think?
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Old 02-20-2020, 05:35 PM   #2
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Originally Posted by GlenBarrington View Post
So my question is, what do you think a fair resolution should be? Should they refund some of my money? If so, how much? What is fair?

Should I just ask for a return authorization? What do you all think?
You bought a Voyage and received something else. Definitely return for refund.
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Old 02-21-2020, 02:08 AM   #3
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Of course ask for a return, with shipping on them.

They shouldn't have an issue with that. If they do, then do a credit card chargeback through your bank.
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Old 02-21-2020, 02:24 AM   #4
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Except a touch isn't even a paperwhite, it doesn't have a frontlight.
(And it has a lower res screen than even the 1st gen pw)
And I'd much rather have a frontlight than audiobooks, if I need audiobooks, that's what my phone is for, I'm much more likely to have that than my kindle.
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Old 02-21-2020, 08:12 AM   #5
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You should ask for a full refund. (Including return postage, if they want it returned.)
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Old 02-21-2020, 10:12 AM   #6
Barbara1955
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RETURN
Sounds like Bait & Switch to me!
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Old 02-21-2020, 02:20 PM   #7
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Return it for FULL credit back to your credit card!

You should not have to pay ONE PENNY for any shipping!

Just so long as we understand one another, I've supplied a graphic which you are free to email to Woot, in case they get confused.
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Old 02-24-2020, 10:54 AM   #8
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Give them 2 weeks to find you a Voyage. If they can not produce one, return for full refund. Refurbished Voyages pop up for sale every few weeks, it seems, so it is not impossible you could get what you wanted.

Sent from my SM-G930V using Tapatalk
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Old 02-24-2020, 06:22 PM   #9
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To be fair to Woot, I received a Voyage from them via UPS this afternoon. They actually managed to find one. It's SO light compared to my old Paperwhite which died about 2 weeks ago. So it's all dead weight at this point.

Thanks all, for your input.
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Old 02-24-2020, 07:09 PM   #10
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Originally Posted by GlenBarrington View Post
To be fair to Woot, I received a Voyage from them via UPS this afternoon. They actually managed to find one. It's SO light compared to my old Paperwhite which died about 2 weeks ago. So it's all dead weight at this point.

Thanks all, for your input.
Please let us know what you think of the Voyage after you have used it for a bit.
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Old 02-24-2020, 08:28 PM   #11
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I loved my Voyage (and pagepress!) but now have an Oasis 2. The 7" screen is really nice. My new dream is the Voyage form factor with a 7" screen.
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Old 02-25-2020, 12:41 PM   #12
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Originally Posted by GlenBarrington View Post
To be fair to Woot, I received a Voyage from them via UPS this afternoon. They actually managed to find one. It's SO light compared to my old Paperwhite which died about 2 weeks ago. So it's all dead weight at this point.

Thanks all, for your input.
Enjoy! OMG, 2 weeks without an ereader!!
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Old 02-25-2020, 03:23 PM   #13
GlenBarrington
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Enjoy! OMG, 2 weeks without an ereader!!
Well, I DID have that Touch. I refused to return it until I had a working Voyage in my hands. So it wasn't too bad.
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Old 02-25-2020, 06:37 PM   #14
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a while back, i traded in my voyage for the then new oasis 2017. however, i kept the backside-only case i had for the voyage. lately, seeing that case made me itch for the voyage again. this thread made me itch for it more. so i gave in and purchased a used one off amazon today. one usually buys a case for a reader. am i the first to buy a reader to fit a case?
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Old 02-26-2020, 12:06 AM   #15
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Originally Posted by GlenBarrington View Post
To be fair to Woot, I received a Voyage from them via UPS this afternoon. They actually managed to find one. It's SO light compared to my old Paperwhite which died about 2 weeks ago. So it's all dead weight at this point.

Thanks all, for your input.
Congratulations on having your situation resolved. I’m curious what firmware came with it. Was it jailbreakable ?
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