Purchased book missing

corroonb · 08-03-2013, 03:13 PM

So I bought a book from Kobo a few months ago and I downloaded the Adobe DRM epub. I have now checked my Library (I'm Reading and Purchased sections) against the Purchase History in My Account and this book is missing from my Library and I can't restore it. It shows up in the Purchase History and as Purchased when I access the product page but the product page says it is in my library but it's not. Is there any way I can fix this issue? I may have deleted this book but surely there is a way to restore trashed books.

PeterT · 08-03-2013, 03:30 PM

My experience has always been that going to http://www.kobobooks.com/library/trash/index.html allows me to undelete material.

Marbles · 08-03-2013, 07:52 PM

If I am understanding correctly when you go your Library and then Purchased the book shows there correct? If it does then you will see at the top where it says to bookmark. Say yes and the book will move back into your library. Have had to this a couple of times in the last few days and it worked for me.

corroonb · 08-03-2013, 09:44 PM

Quote:

Originally Posted by Marbles

If I am understanding correctly when you go your Library and then Purchased the book shows there correct? If it does then you will see at the top where it says to bookmark. Say yes and the book will move back into your library. Have had to this a couple of times in the last few days and it worked for me.

No. It doesn't show up in the library at all. Not even in the trash. It does show up in Purchase History in the My Account section of the website and when I view the product page it says that the book is in my library but it isn't.

sqdancer · 08-03-2013, 09:54 PM

Note : the below worked for me using the Kobo android app, but it might work via a Kobo device.

Try searching the store from your device/app. When you find the book it should give you a download option. Click on that. It will then download to your device and show up in your library in the store.

(I see you have a Nexus, so you could try it via the Kobo app.)

corroonb · 08-03-2013, 11:47 PM

Quote:

Originally Posted by sqdancer

Note : the below worked for me using the Kobo android app, but it might work via a Kobo device.

Try searching the store from your device/app. When you find the book it should give you a download option. Click on that. It will then download to your device and show up in your library in the store.

(I see you have a Nexus, so you could try it via the Kobo app.)

I have downloaded it via the Kobo app and I can read it this way but if I sync the app, the book is deleted. And it still doesn't appear in the My Library section on the website. I think I'll have to email Kobo as this appears to be a bug of some sort.

corroonb · 08-04-2013, 12:17 PM

I emailed Kobo and they fixed this for me promptly. Thanks for the help anyway.

Marbles · 08-04-2013, 01:48 PM

Good to hear that you got this fixed up right away.

taming · 08-06-2013, 02:32 AM

As long as the books show up as purchased under your account, Kobo takes care of it without a problem. The problems arise with free books or books you got as gifts, as they do not show up in your purchase history.

08-03-2013, 03:13 PM	#1
corroonb Addict Posts: 317 Karma: 1232685 Join Date: Nov 2008 Location: Ireland Device: Kindle Voyage, Kobo Aura, Nexus 9	Purchased book missing So I bought a book from Kobo a few months ago and I downloaded the Adobe DRM epub. I have now checked my Library (I'm Reading and Purchased sections) against the Purchase History in My Account and this book is missing from my Library and I can't restore it. It shows up in the Purchase History and as Purchased when I access the product page but the product page says it is in my library but it's not. Is there any way I can fix this issue? I may have deleted this book but surely there is a way to restore trashed books.

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08-03-2013, 03:30 PM	#2
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	My experience has always been that going to http://www.kobobooks.com/library/trash/index.html allows me to undelete material.

08-03-2013, 07:52 PM	#3
Marbles Zealot Posts: 114 Karma: 6296 Join Date: Jul 2011 Location: Albert, Canada Device: KoboTouch & Kobo Vox iPad2	If I am understanding correctly when you go your Library and then Purchased the book shows there correct? If it does then you will see at the top where it says to bookmark. Say yes and the book will move back into your library. Have had to this a couple of times in the last few days and it worked for me.

08-03-2013, 09:54 PM	#5
sqdancer Guru Posts: 615 Karma: 891247 Join Date: Mar 2012 Location: Canada Device: Sony T2 T3, Kobo Glo, AuraHD, H2O, GloHD, Clara, Libra2, Kindle NT PW4	Note : the below worked for me using the Kobo android app, but it might work via a Kobo device. Try searching the store from your device/app. When you find the book it should give you a download option. Click on that. It will then download to your device and show up in your library in the store. (I see you have a Nexus, so you could try it via the Kobo app.)

08-04-2013, 12:17 PM	#7
corroonb Addict Posts: 317 Karma: 1232685 Join Date: Nov 2008 Location: Ireland Device: Kindle Voyage, Kobo Aura, Nexus 9	I emailed Kobo and they fixed this for me promptly. Thanks for the help anyway.

08-04-2013, 01:48 PM	#8
Marbles Zealot Posts: 114 Karma: 6296 Join Date: Jul 2011 Location: Albert, Canada Device: KoboTouch & Kobo Vox iPad2	Good to hear that you got this fixed up right away.

08-06-2013, 02:32 AM	#9
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	As long as the books show up as purchased under your account, Kobo takes care of it without a problem. The problems arise with free books or books you got as gifts, as they do not show up in your purchase history.

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