Display shows only stripes! Please help! - Page 2

EowynCarter · 09-18-2009, 06:05 AM

Quote:

Originally Posted by tompe

No, but I can read and have read about consumer rights. And in Sweden we have people working professionally (paid by the state) with this and they write articles in newspapers telling people exactly what holds and how you can be cheated so it is easy to be well informed about this. If you have not read about how consumer rights work in EU you should not spread you guesses.

I though warranty was 2 year not 3. Was changed or I miss something ?

tompe · 09-19-2009, 06:34 AM

Quote:

Originally Posted by EowynCarter

I though warranty was 2 year not 3. Was changed or I miss something ?

Warranty is not mandatory so it can be any length the company choose to offer. EU protection (which is not the same as warranty) is 3 years with different rules for exactly how it works for the first six months.

If a warranty is offered there is also laws about how it must work.

And if something is covered you as a consumer should not have to pay postage costs and that Bookeen does not respect. How it usually work for companies that handle this correct is that you get sent packing material and pre-paid postage to send in the device.

MacZap · 09-23-2009, 03:51 PM

Quote:

Originally Posted by Chrikow

Hello all,

I'm despair. My Cybook shows since two days only stripes. The rest of it seem to work properly. Please take a look on the picture! It still happened without any reason. Still tried the reset button and the on off button couple of times, . The screen just stays and doesn't refresh. Sometimes the stripes change position (until startup, or pressing buttons). PLEASE HELP!

The screen doesn't seems broken. A broken display shows usually diagonal or web style lines.
I guess is a mainboard problem (60%) or a display's electronics problem (40%)
In both cases Bookeen covers the warranty.

Godzil · 09-24-2009, 04:02 AM

You are wrong, such a problem are 99% of chance a display problem (broken substrate, or a defective gate array), but not the mainboard.

eBookLuke · 09-25-2009, 02:04 AM

there are no evidence of a broken screen.
The problem seems relate to the active matrix drivers or to the board electronics.

Luke

T_Frain_K · 09-25-2009, 11:55 AM

Quote:

Originally Posted by Godzil

You are wrong, such a problem are 99% of chance a display problem (broken substrate, or a defective gate array), but not the mainboard.

*lool*
No offense Godzil, but you just learned the other day in the other thread that MacZap sells and repairs broken e-ink screens. (sells good ones I mean - right? sell good ones - repair broken ones... )

Now can I as an outstander judge neither of your knowlege stands, nor decide who´s right about the actual defect this very display here has.
I just had to point out the irony of that reply.

Sorry again.

Godzil · 09-25-2009, 01:51 PM

I think I know a lot more things than you and MacZap about eink screen... (in one of my jobs I had to deal with Eink screen and I saw a lot of broken screen, and enough to says that this is not a mainboard problem but some problem on the screen, broken substrate or defectives gate arrays

T_Frain_K · 09-25-2009, 02:05 PM

I never said I would know anything about it.
As I stated, I did not know of your state of knowledge, which is the reason this did seem funny to me.

doreenjoy · 09-25-2009, 04:42 PM

Let's try to keep it polite in here....

thanks

eBookLuke · 10-02-2009, 01:02 AM

Hi all...

"broken... or not broken... this is the question!" :-D

Well, in my country I repair Bebook and Cybook for the local importer, and I have some experiences in broken display (would you like to see my collection of broken displays?)

In this case the glass substrate SEEMS not broken. But, because the glass extends over the visible screen, I need to open it to see the whole backplane before say more.

If Chrikow wants a free check (except the shipping costs) can send his (her?) Cybook to our lab. Anyway, the standard cost to replace the display is 120 euros.

Otherwise, can consider to donate it to the Museum... :-)

Godzil · 10-02-2009, 03:57 AM

You work for simplicissimus ?

eBookLuke · 10-09-2009, 12:37 AM

Quote:

Originally Posted by Godzil

You work for simplicissimus ?

Also

And you for Bookeen?

はい、できました

Chrikow · 10-17-2009, 06:09 AM

Hey guy,

my vender will change my faulty device versus a new one (for free cause of warranty). I'm still waiting for the delivery

.

thanks to all for support.

09-25-2009, 01:51 PM	#22
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	I think I know a lot more things than you and MacZap about eink screen... (in one of my jobs I had to deal with Eink screen and I saw a lot of broken screen, and enough to says that this is not a mainboard problem but some problem on the screen, broken substrate or defectives gate arrays Last edited by Godzil; 09-25-2009 at 01:54 PM.

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09-24-2009, 04:02 AM	#19
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	You are wrong, such a problem are 99% of chance a display problem (broken substrate, or a defective gate array), but not the mainboard.

09-25-2009, 02:04 AM	#20
eBookLuke Writer2ePub creator Posts: 354 Karma: 121129 Join Date: Sep 2009 Location: Genova, Italy Device: Cybook Bebook iLiad Kindle HanlinV2 Readius SonyPRS500 SonyPRS700 etc	there are no evidence of a broken screen. The problem seems relate to the active matrix drivers or to the board electronics. Luke

09-25-2009, 02:05 PM	#23
T_Frain_K Booyah! Posts: 673 Karma: 1753 Join Date: Jul 2009 Location: Austria Device: Cybook Gen3 // Samsung Galaxy S	I never said I would know anything about it. As I stated, I did not know of your state of knowledge, which is the reason this did seem funny to me.

09-25-2009, 04:42 PM	#24
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	Let's try to keep it polite in here.... thanks

10-02-2009, 01:02 AM	#25
eBookLuke Writer2ePub creator Posts: 354 Karma: 121129 Join Date: Sep 2009 Location: Genova, Italy Device: Cybook Bebook iLiad Kindle HanlinV2 Readius SonyPRS500 SonyPRS700 etc	Hi all... "broken... or not broken... this is the question!" :-D Well, in my country I repair Bebook and Cybook for the local importer, and I have some experiences in broken display (would you like to see my collection of broken displays?) In this case the glass substrate SEEMS not broken. But, because the glass extends over the visible screen, I need to open it to see the whole backplane before say more. If Chrikow wants a free check (except the shipping costs) can send his (her?) Cybook to our lab. Anyway, the standard cost to replace the display is 120 euros. Otherwise, can consider to donate it to the Museum... :-)

10-02-2009, 03:57 AM	#26
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	You work for simplicissimus ?

10-17-2009, 06:09 AM	#28
Chrikow Junior Member Posts: 4 Karma: 10 Join Date: Nov 2008 Device: Cybook Gen3	Hey guy, my vender will change my faulty device versus a new one (for free cause of warranty). I'm still waiting for the delivery . thanks to all for support.

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