PRS-350 Sony reader froze on a page. Can anyone advise?

mlewis78 · 12-27-2010, 06:44 AM

Problem now solved with reset, but I'll leave this up in case anyone else needs to be advised to use the reset hole at the bottom and/or read the MANUAL.

I was reading library epub book on my Sony PRS-350 two hours ago. Then it froze on a page and I could not turn pages forward or backward. It shows the dash in the circle next to the battery meter on the lower right corner. Battery meter looks like a full charge.

I can't do anything with it. It's still on that page with text, I can't go to the home page or put it to sleep. It doesn't go to sleep by itself. I hooked it up to the computer as if charging, but it's not charging but is stuck on the page of text. The computer doesn't recognize it; neither ADE nor Calibre recognize it. In the My Computer drive, it showed only as a drive that could not be opened. I've since ejected it from the computer safely, but it is still on the same page of text.

Isn't there a way to restart it? I tried holding the power button over for 30 seconds, but nothing changed.

Help, please! and thanks.

mlewis78 · 12-27-2010, 06:54 AM

I just looked at the Sony user manual and noticed the reset button on the bottom next to the USB port. Working now and I'm about to top off the charge.

Sorry for my panic and for not looking at the sticky thread about this or the manual before posting.

Geppetto · 12-27-2010, 06:57 AM

First Hard RESET, then power button.

mlewis78 · 12-27-2010, 07:22 AM

I must have done a soft reset, because my books are still in there.

12-27-2010, 06:44 AM	#1
mlewis78 Guru Posts: 859 Karma: 6449772 Join Date: Jan 2010 Location: New York City Device: Kindle Oasis 2 (7"); HDX 8.9"; Ipad2	Sony reader froze on a page. Can anyone advise? Problem now solved with reset, but I'll leave this up in case anyone else needs to be advised to use the reset hole at the bottom and/or read the MANUAL. I was reading library epub book on my Sony PRS-350 two hours ago. Then it froze on a page and I could not turn pages forward or backward. It shows the dash in the circle next to the battery meter on the lower right corner. Battery meter looks like a full charge. I can't do anything with it. It's still on that page with text, I can't go to the home page or put it to sleep. It doesn't go to sleep by itself. I hooked it up to the computer as if charging, but it's not charging but is stuck on the page of text. The computer doesn't recognize it; neither ADE nor Calibre recognize it. In the My Computer drive, it showed only as a drive that could not be opened. I've since ejected it from the computer safely, but it is still on the same page of text. Isn't there a way to restart it? I tried holding the power button over for 30 seconds, but nothing changed. Help, please! and thanks. Last edited by mlewis78; 12-27-2010 at 06:55 AM. Reason: problem solved

12-27-2010, 06:54 AM	#2
mlewis78 Guru Posts: 859 Karma: 6449772 Join Date: Jan 2010 Location: New York City Device: Kindle Oasis 2 (7"); HDX 8.9"; Ipad2	Think it's OK -- stuck pin in reset button on bottom of reader I just looked at the Sony user manual and noticed the reset button on the bottom next to the USB port. Working now and I'm about to top off the charge. Sorry for my panic and for not looking at the sticky thread about this or the manual before posting.

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12-27-2010, 06:57 AM	#3
Geppetto Addict Posts: 232 Karma: 748 Join Date: Feb 2010 Device: Sony PRS600, Cybook, Hanvon N520, Sony PRS300, Onyx Boox, Kindle 3	First Hard RESET, then power button.

12-27-2010, 07:22 AM	#4
mlewis78 Guru Posts: 859 Karma: 6449772 Join Date: Jan 2010 Location: New York City Device: Kindle Oasis 2 (7"); HDX 8.9"; Ipad2	I must have done a soft reset, because my books are still in there.

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