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Old 03-26-2017, 01:29 PM   #76
JSWolf
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When I contact customer service, I try to find a phone number to call or I see if there is a live chat. I don't email unless I have to.
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Old 03-26-2017, 01:35 PM   #77
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When I contact customer service, I try to find a phone number to call or I see if there is a live chat. I don't email unless I have to.
On this we agree.
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Old 03-26-2017, 01:40 PM   #78
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On this we agree.
I'd rather have an answer as soon as possible. Email sometimes gets used when CS says they need to send me something and that's fine. Most times I get the email while on the phone and can tell the person I have it. Usually, it's directions on how to send the defective item back.
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Old 03-26-2017, 01:47 PM   #79
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I'd rather have an answer as soon as possible. Email sometimes gets used when CS says they need to send me something and that's fine. Most times I get the email while on the phone and can tell the person I have it. Usually, it's directions on how to send the defective item back.
Same here. Makes it easier. Mine is usually reservations.
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Old 03-27-2017, 09:58 PM   #80
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Yeah unless you have to wait 45 minutes to get a hold of someone.
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Old 03-27-2017, 10:04 PM   #81
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Yeah unless you have to wait 45 minutes to get a hold of someone.
I could find plenty of things to do while on hold.
Even for that long.
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Old 03-28-2017, 02:40 AM   #82
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Very, very few companies in the UK offer toll-free telephone support numbers (Amazon being a notable exception, in that they phone you). Being on hold for 45m if you're paying 5p a minute for the privilege of doing so gets a little irritating.
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Old 03-28-2017, 06:40 AM   #83
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Very, very few companies in the UK offer toll-free telephone support numbers (Amazon being a notable exception, in that they phone you). Being on hold for 45m if you're paying 5p a minute for the privilege of doing so gets a little irritating.
But there are websites you can use to try to find a non-pay-to-call number. Sometimes it works. Another thing to do is to call a number that's not for CS but for the company and try to get transferred.
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Old 03-28-2017, 07:32 AM   #84
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When I purchased The Compleat Traveller in Black by John Brunner and it turned out to be the incomplete version without the last Traveller in Black story, it took about 5 minutes on the phone.
Well you are lucky, what I discussed was one of just five bad experiences I've had. And the good experiences I've had (if you can call it that) still amounted to at least 10 minutes on the phone.
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