NC Upgrade forced me to erase and reregister

Steven Lyle Jordan · 03-27-2011, 05:58 PM

The 1.1.0 upgrade to the NC happened this morning, I believe... and when I turned on my NC, every book and magazine had a "download" icon on it. I couldn't open anything, and tapping on the cover to download each item did not work. Even my SD card was listed as having 0kb of content (I checked, and the card had not been erased). Connecting to my PC did not work as usual; I could access the files on the PC, but could not open them, and the NC did not switch to the usual "USB" mode that locks down the device while connected.

I called B&N service and spoke to an Indian "Peggy," and was told I had to erase and reregister the NC. Once I did that, I had to re-doanload each book and magazine one by one (a "download all" button would've been handy). I re-inserted the SD card and had to wait for NC to re-scan it before it would display... I had quite a few files in there, so that was an over-5-minute wait.

Then it was re-organizing my screen, and recovering the nice background I'd found for the startup screen.

Hopefully we won't have to go through any more update-crashes like this... or I want an opt-out installed.

Lemurion · 03-27-2011, 09:07 PM

Quote:

Originally Posted by Steven Lyle Jordan

The 1.1.0 upgrade to the NC happened this morning, I believe... and when I turned on my NC, every book and magazine had a "download" icon on it. I couldn't open anything, and tapping on the cover to download each item did not work. Even my SD card was listed as having 0kb of content (I checked, and the card had not been erased). Connecting to my PC did not work as usual; I could access the files on the PC, but could not open them, and the NC did not switch to the usual "USB" mode that locks down the device while connected.

I called B&N service and spoke to an Indian "Peggy," and was told I had to erase and reregister the NC. Once I did that, I had to re-doanload each book and magazine one by one (a "download all" button would've been handy). I re-inserted the SD card and had to wait for NC to re-scan it before it would display... I had quite a few files in there, so that was an over-5-minute wait.

Then it was re-organizing my screen, and recovering the nice background I'd found for the startup screen.

Hopefully we won't have to go through any more update-crashes like this... or I want an opt-out installed.

All I can say is, that sucks, and I'm sorry to hear it. I didn't have that problem myself, but I also did the 1.1.0 upgrade as soon as I bought the NC, before downloading a single book.

tubemonkey · 03-28-2011, 12:33 PM

Quote:

Originally Posted by Steven Lyle Jordan

I called B&N service and spoke to an Indian "Peggy," and was told I had to erase and reregister the NC.

Did Peggy offer you a keychain for your trouble?

Steven Lyle Jordan · 03-28-2011, 12:41 PM

Quote:

Originally Posted by tubemonkey

Did Peggy offer you a keychain for your trouble?

Oh, don't get me started on Peggy. His attitude was: "Just erase and re-register it, I know it'll solve your trouble. If it doesn't work, just call us back. Have I solved your problem today?"

tubemonkey · 03-28-2011, 01:13 PM

Quote:

Originally Posted by Steven Lyle Jordan

Oh, don't get me started on Peggy. His attitude was: "Just erase and re-register it, I know it'll solve your trouble. If it doesn't work, just call us back. Have I solved your problem today?"

That's a shame it happened to you. I forced the update shortly after it came out, then I rooted. I need to make sure I disable auto-updates before April's surprise.

When you're in a better mood, call Peggy and say "happy time, my keychain arrived"; then hang up.

=X= · 03-28-2011, 02:05 PM

Quote:

Originally Posted by Steven Lyle Jordan

Quote:

Originally Posted by tubemonkey

Did Peggy offer you a keychain for your trouble?

Oh, don't get me started on Peggy. His attitude was: "Just erase and re-register it, I know it'll solve your trouble. If it doesn't work, just call us back. Have I solved your problem today?"

Sorry for your trouble Steve, that is one of my big gripes about DRM.

Also I don't know if you really got a male tech support who's name is Peggy, but if you did you need to see discovers cards commercial. LOL

=X=

(link)

Steven Lyle Jordan · 03-28-2011, 03:08 PM

Quote:

Originally Posted by =X=

Also I don't know if you really got a male tech support who's name is Peggy, but if you did you need to see discovers cards commercial. LOL

Yes, I know the commercials well... to me, every foreign support person is now a "Peggy."

And to be specific, no, my support person wasn't a Russian naming himself "Peggy"... it was an Indian naming himself "Jeff."

Steven Lyle Jordan · 04-03-2011, 02:31 PM

Damn... it happened again. I'm beginning to think this is a Windows 7 sync problem.

Edit: No; looks like it has something to do with the need to periodically power down the NC fully (I didn't realize that using the "On-Off" button doesn't actually shut the thing down).

Steven Lyle Jordan · 04-04-2011, 09:22 AM

Okay, so, I don't know why my NC suddenly lists everything as needing to download, won't connect my PC to the SD card, etc. However, I have established that powering the NC down completely (holding the power and "N" button down simultaneously until the screen "blurs" and it asks you to power down) and restarting it restores pretty much everything.

Which begs the question: Why didn't my Peggy suggest this to me before having me erase and reinitialize it, re-download all my books and magazines, restore my screen, etc?

I know, I know, I really don't want to hear the answer to that...

anamardoll · 04-06-2011, 02:35 PM

Quote:

Originally Posted by tubemonkey

That's a shame it happened to you. I forced the update shortly after it came out, then I rooted. I need to make sure I disable auto-updates before April's surprise.

When you're in a better mood, call Peggy and say "happy time, my keychain arrived"; then hang up.

How do you disable the auto-updates?

tubemonkey · 04-06-2011, 05:16 PM

Quote:

Originally Posted by anamardoll

How do you disable the auto-updates?

I don't know yet. I need to look it up.

mrmsmop · 04-07-2011, 01:16 AM

Sorry to hear about all those problems!

goldberry · 04-07-2011, 05:06 PM

Before upgrading you should go into settings/device settings/device info and see what software version you have, maybe it is, I just bought mine April 4th and checked and it is current. This software must have been loaded when packed and shipped a month ago at least.

03-27-2011, 05:58 PM	#1
Steven Lyle Jordan Grand Sorcerer Posts: 8,478 Karma: 5171130 Join Date: Jan 2006 Device: none	NC Upgrade forced me to erase and reregister The 1.1.0 upgrade to the NC happened this morning, I believe... and when I turned on my NC, every book and magazine had a "download" icon on it. I couldn't open anything, and tapping on the cover to download each item did not work. Even my SD card was listed as having 0kb of content (I checked, and the card had not been erased). Connecting to my PC did not work as usual; I could access the files on the PC, but could not open them, and the NC did not switch to the usual "USB" mode that locks down the device while connected. I called B&N service and spoke to an Indian "Peggy," and was told I had to erase and reregister the NC. Once I did that, I had to re-doanload each book and magazine one by one (a "download all" button would've been handy). I re-inserted the SD card and had to wait for NC to re-scan it before it would display... I had quite a few files in there, so that was an over-5-minute wait. Then it was re-organizing my screen, and recovering the nice background I'd found for the startup screen. Hopefully we won't have to go through any more update-crashes like this... or I want an opt-out installed. Last edited by Steven Lyle Jordan; 03-27-2011 at 06:10 PM.

04-03-2011, 02:31 PM	#8
Steven Lyle Jordan Grand Sorcerer Posts: 8,478 Karma: 5171130 Join Date: Jan 2006 Device: none	Damn... it happened again. I'm beginning to think this is a Windows 7 sync problem. Edit: No; looks like it has something to do with the need to periodically power down the NC fully (I didn't realize that using the "On-Off" button doesn't actually shut the thing down). Last edited by Steven Lyle Jordan; 04-03-2011 at 08:57 PM.

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04-04-2011, 09:22 AM	#9
Steven Lyle Jordan Grand Sorcerer Posts: 8,478 Karma: 5171130 Join Date: Jan 2006 Device: none	Okay, so, I don't know why my NC suddenly lists everything as needing to download, won't connect my PC to the SD card, etc. However, I have established that powering the NC down completely (holding the power and "N" button down simultaneously until the screen "blurs" and it asks you to power down) and restarting it restores pretty much everything. Which begs the question: Why didn't my Peggy suggest this to me before having me erase and reinitialize it, re-download all my books and magazines, restore my screen, etc? I know, I know, I really don't want to hear the answer to that...

04-07-2011, 01:16 AM	#12
mrmsmop Junior Member Posts: 4 Karma: 10 Join Date: Mar 2011 Device: NOOK color	Sorry to hear about all those problems!

04-07-2011, 05:06 PM	#13
goldberry Groupie Posts: 199 Karma: 1105816 Join Date: Sep 2010 Device: Nexus 7, Kindles (wife's), now obsolete Nook and Sony	Before upgrading you should go into settings/device settings/device info and see what software version you have, maybe it is, I just bought mine April 4th and checked and it is current. This software must have been loaded when packed and shipped a month ago at least.