Kindle Power Light

HLS · 12-04-2018, 08:50 PM

Is there a reason the indicator light or what ever its called would light up other than when your charging or pressing the power button? I came home from work, cover closed , but light was on,and as soon as I opened the cover and it was no longer sleeping the light turned off. I do not know how long it was on, possibly all day

SolRaven · 12-05-2018, 11:02 PM

Could it have been a low battery indicator?

HLS · 12-06-2018, 07:40 AM

Battery was not low but something is wrong. I charged it to 100% before bed. Overnight it went down to 70% and 200 of my 500 books were no longer downloaded to the device and I never deleted them. It happened on its own. I did not do any resets. I deleted about 10 audibles. But not 200 books!

Wearever · 12-06-2018, 08:51 AM

That is strange, maybe you could try resetting it?

SolRaven · 12-07-2018, 03:23 AM

Yeah, that does sound strange. If you don't want to reset it, try turning off the wifi, and only putting it on to sync, and see if that changes anything.

HLS · 12-07-2018, 06:32 AM

So odd. It was almost like I reset the device in my sleep or something. How does 200 books get deleted while you sleep? Lol

patrickt · 12-07-2018, 06:42 AM

I would call customer service.

HLS · 12-07-2018, 02:56 PM

that does nothing Amazon is incompetent

barryem · 12-07-2018, 03:05 PM

I've found Amazon's Kindle support to be the best of any company I've ever dealt with. I wish B&N was as incompetent as Amazon.

The trick to getting the best people at Amazon is call during business hours. At certain times they farm out their support. Call Monday through Friday during normal business hours and you're sure to get their own support people. Also call or chat, don't try to use their email support. It's not that great.

And be sure you talk to Kindle support and not Amazon support. That makes a huge difference. Who knows, you might even get lucky and find someone who knows more than you.

Barry

HLS · 12-07-2018, 03:14 PM

I am just pissed that they refuse to send replacement devices to amazon locker. also I traded in my paperwhite and they refuse to apply the 25% discount on a new ereader if I choose shipto amazon locker. I am so pissed off I a can not even concentrate lol

Makes no sence at all. The stuff is sent to my local amazon warehouse and delivered by amazon directly by their own people to whole foods amazon locker which they also own . yet they will not ship replacement devices or apply any earned discounts if we ship to a locker.

12-04-2018, 08:50 PM	#1
HLS Wizard Posts: 2,028 Karma: 15107670 Join Date: May 2017 Device: Sage, Scribe, Boox Note 2 Plus, iPad Pros and Samsungs S6,S7,S8	Kindle Power Light Is there a reason the indicator light or what ever its called would light up other than when your charging or pressing the power button? I came home from work, cover closed , but light was on,and as soon as I opened the cover and it was no longer sleeping the light turned off. I do not know how long it was on, possibly all day

12-07-2018, 03:14 PM	#10
HLS Wizard Posts: 2,028 Karma: 15107670 Join Date: May 2017 Device: Sage, Scribe, Boox Note 2 Plus, iPad Pros and Samsungs S6,S7,S8	I am just pissed that they refuse to send replacement devices to amazon locker. also I traded in my paperwhite and they refuse to apply the 25% discount on a new ereader if I choose shipto amazon locker. I am so pissed off I a can not even concentrate lol Makes no sence at all. The stuff is sent to my local amazon warehouse and delivered by amazon directly by their own people to whole foods amazon locker which they also own . yet they will not ship replacement devices or apply any earned discounts if we ship to a locker. Last edited by HLS; 12-07-2018 at 03:16 PM.

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12-05-2018, 11:02 PM	#2
SolRaven Wizard Posts: 2,214 Karma: 12796976 Join Date: Jul 2009 Location: The Sunshine State Device: Clara, Voyage, Oasis, Paperwhite & PRS-650	Could it have been a low battery indicator?

12-06-2018, 07:40 AM	#3
HLS Wizard Posts: 2,028 Karma: 15107670 Join Date: May 2017 Device: Sage, Scribe, Boox Note 2 Plus, iPad Pros and Samsungs S6,S7,S8	Battery was not low but something is wrong. I charged it to 100% before bed. Overnight it went down to 70% and 200 of my 500 books were no longer downloaded to the device and I never deleted them. It happened on its own. I did not do any resets. I deleted about 10 audibles. But not 200 books!

12-06-2018, 08:51 AM	#4
Wearever Wizard Posts: 1,063 Karma: 10944084 Join Date: Jun 2014 Location: New England Device: Oasis 2,Voyage, Kindlle hdx 8.9, Ipad mini 4. Air 2	That is strange, maybe you could try resetting it?

12-07-2018, 03:23 AM	#5
SolRaven Wizard Posts: 2,214 Karma: 12796976 Join Date: Jul 2009 Location: The Sunshine State Device: Clara, Voyage, Oasis, Paperwhite & PRS-650	Yeah, that does sound strange. If you don't want to reset it, try turning off the wifi, and only putting it on to sync, and see if that changes anything.

12-07-2018, 06:32 AM	#6
HLS Wizard Posts: 2,028 Karma: 15107670 Join Date: May 2017 Device: Sage, Scribe, Boox Note 2 Plus, iPad Pros and Samsungs S6,S7,S8	So odd. It was almost like I reset the device in my sleep or something. How does 200 books get deleted while you sleep? Lol

12-07-2018, 06:42 AM	#7
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	I would call customer service.

12-07-2018, 02:56 PM	#8
HLS Wizard Posts: 2,028 Karma: 15107670 Join Date: May 2017 Device: Sage, Scribe, Boox Note 2 Plus, iPad Pros and Samsungs S6,S7,S8	that does nothing Amazon is incompetent

12-07-2018, 03:05 PM	#9
barryem Wizard Posts: 2,459 Karma: 68781975 Join Date: Oct 2012 Location: Arkansas Device: Paperwhite 4	I've found Amazon's Kindle support to be the best of any company I've ever dealt with. I wish B&N was as incompetent as Amazon. The trick to getting the best people at Amazon is call during business hours. At certain times they farm out their support. Call Monday through Friday during normal business hours and you're sure to get their own support people. Also call or chat, don't try to use their email support. It's not that great. And be sure you talk to Kindle support and not Amazon support. That makes a huge difference. Who knows, you might even get lucky and find someone who knows more than you. Barry