new sony reader freezes my connect software

kamyar22 · 01-26-2007, 02:03 AM

hi im new here but i just got a new sony reader and every time i hook it up to my comp it freezes the connect program can someone tell me what im doing wrong im running windows xp with sp2

kamyar22 · 01-26-2007, 02:45 AM

talking to tech support right now see what they have to say about it

flumbo · 01-26-2007, 03:34 AM

If they have an answer that works, please pass it along. Mine has been doing that since October. Only way to fix is to force-quit connect and start it up again. Sometimes it takes three or four tries before it works...

kamyar22 · 01-26-2007, 03:49 AM

sorry they told me too call tech number in the morning and just to be sure i chated to 3 diffrent techs with 3 diffrent names so they wouldnt recognize me all said restart reader uninstall and install software after all that they said its out of our hands call
tech support at 1-800-222-7669

kamyar22 · 01-26-2007, 01:57 PM

welli called tech support and what a shock they couldnt do anything blamed my computers and said our readeris fine ts your computer you have 2 choices return it to us and wait 2 weks to get it fixed or go to the store you bought it from and exchange it

kamyar22 · 01-26-2007, 09:28 PM

yay i got new one at the store this one works

Phebe · 02-06-2007, 12:53 PM

It's not your computer, probably, kamyar: same thing happened to a lot of us. They had to replace the motherboard in mine. Looks like the Readers may not be quite ready for prime time. It's the Curse of the Early Adopters.

But mine works now and is okay.

NatCh · 02-06-2007, 01:04 PM

Quote:

Originally Posted by Phebe

Looks like the Readers may not be quite ready for prime time.

Yeah, there have been a few issues that cropped up here and there, but compared to the number of folks who haven't had issues, it's pretty small. Not much consolation if you happen to be one of that small number, but there you go.

01-26-2007, 02:03 AM	#1
kamyar22 Member Posts: 10 Karma: 30 Join Date: Jan 2007 Device: PRS-500	new sony reader freezes my connect software hi im new here but i just got a new sony reader and every time i hook it up to my comp it freezes the connect program can someone tell me what im doing wrong im running windows xp with sp2

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01-26-2007, 02:45 AM	#2
kamyar22 Member Posts: 10 Karma: 30 Join Date: Jan 2007 Device: PRS-500	talking to tech support right now see what they have to say about it

01-26-2007, 03:34 AM	#3
flumbo I got nothin... Posts: 127 Karma: 302 Join Date: Sep 2006 Location: Hawaii	If they have an answer that works, please pass it along. Mine has been doing that since October. Only way to fix is to force-quit connect and start it up again. Sometimes it takes three or four tries before it works...

01-26-2007, 03:49 AM	#4
kamyar22 Member Posts: 10 Karma: 30 Join Date: Jan 2007 Device: PRS-500	sorry they told me too call tech number in the morning and just to be sure i chated to 3 diffrent techs with 3 diffrent names so they wouldnt recognize me all said restart reader uninstall and install software after all that they said its out of our hands call tech support at 1-800-222-7669

01-26-2007, 01:57 PM	#5
kamyar22 Member Posts: 10 Karma: 30 Join Date: Jan 2007 Device: PRS-500	welli called tech support and what a shock they couldnt do anything blamed my computers and said our readeris fine ts your computer you have 2 choices return it to us and wait 2 weks to get it fixed or go to the store you bought it from and exchange it

01-26-2007, 09:28 PM	#6
kamyar22 Member Posts: 10 Karma: 30 Join Date: Jan 2007 Device: PRS-500	yay i got new one at the store this one works

02-06-2007, 12:53 PM	#7
Phebe Connoisseur Posts: 85 Karma: 124 Join Date: Dec 2006 Device: Sony PRS 500 and Kindle 2 and iPad and iPhone	It's not your computer, probably, kamyar: same thing happened to a lot of us. They had to replace the motherboard in mine. Looks like the Readers may not be quite ready for prime time. It's the Curse of the Early Adopters. But mine works now and is okay.

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