Problem paying at B&N (using VPN)

geertm · 08-13-2011, 10:20 AM

Today I bought some e-books at B&N. To my surprise the orders were cancelled because payment could not be authorized.
I am using an USunlocked card (an US Visa card with US billing address) and alwaysVPN. This has always worked fine.
I also tried my Dutch Mastercard (using an US billing address). And I tried Hotspot shield as a VPN. In both cases payment was not possible.

I can still download books from my B&N library, so in that case both cards are valid, but it seems I am not allowed to use them for payments.

Has anyone else outside the US problems paying at B&N? Or is it just a problem with my account?
Perhaps B&N is detecting the VPN?

geertm · 08-14-2011, 11:52 AM

I have solved the problem.
As no-one else has mentioned problems, and testing with another VPN also did not work I concluded that the problem somehow was connected to my B&N account.
I have deregistered my Nook Color and Nook Touch, changed the e-mail address of my account, and registered my e-readers again.
After this payment authorizations worked again.
I have no idea what caused the problem.

Fbone · 08-17-2011, 09:22 PM

B&N may have detected your actual location. It's possible the VPN wasn't operating properly.

08-13-2011, 10:20 AM	#1
geertm Guru Posts: 822 Karma: 2000000 Join Date: Apr 2009 Location: The Netherlands Device: Kobo Aura One	Problem paying at B&N (using VPN) Today I bought some e-books at B&N. To my surprise the orders were cancelled because payment could not be authorized. I am using an USunlocked card (an US Visa card with US billing address) and alwaysVPN. This has always worked fine. I also tried my Dutch Mastercard (using an US billing address). And I tried Hotspot shield as a VPN. In both cases payment was not possible. I can still download books from my B&N library, so in that case both cards are valid, but it seems I am not allowed to use them for payments. Has anyone else outside the US problems paying at B&N? Or is it just a problem with my account? Perhaps B&N is detecting the VPN?

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08-14-2011, 11:52 AM	#2
geertm Guru Posts: 822 Karma: 2000000 Join Date: Apr 2009 Location: The Netherlands Device: Kobo Aura One	I have solved the problem. As no-one else has mentioned problems, and testing with another VPN also did not work I concluded that the problem somehow was connected to my B&N account. I have deregistered my Nook Color and Nook Touch, changed the e-mail address of my account, and registered my e-readers again. After this payment authorizations worked again. I have no idea what caused the problem.

08-17-2011, 09:22 PM	#3
Fbone Is that a sandwich? Posts: 8,189 Karma: 100500000 Join Date: Jun 2010 Device: Nook Glowlight Plus	B&N may have detected your actual location. It's possible the VPN wasn't operating properly.

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