~5 weeks and nothing happens

Naratak · 09-11-2008, 04:28 AM

Sorry for this thread but i must calm down. Five weeks before my iRex got a display error (white line not bad but bothersome). I contacted the support and a nice man told me that they send me a return box (it should be in warranty

). Two weeks later i was still waiting and i asked again. He told be they have logistics issues. And today i'm still here with a white line and since two weeks with a flipbar witch changes randomly one or five pages (no thats not the bigjump feature

).

Edit: Stupid day. The support send me a message that the box has been shipped

cen · 09-11-2008, 07:38 AM

I can feel your pain, I had some fun trying to get them to deal with a screen issue previously, in fairness to them, once they responded to my emails, from my receipt of the return box the iLiad was gone maybe a week.

They have moved their support in house so that may be causing some of the logistics issues they mentioned

09-11-2008, 04:28 AM	#1
Naratak Member Posts: 10 Karma: 10 Join Date: Jul 2008 Device: iRex iLiad Book Edition	~5 weeks and nothing happens Sorry for this thread but i must calm down. Five weeks before my iRex got a display error (white line not bad but bothersome). I contacted the support and a nice man told me that they send me a return box (it should be in warranty ). Two weeks later i was still waiting and i asked again. He told be they have logistics issues. And today i'm still here with a white line and since two weeks with a flipbar witch changes randomly one or five pages (no thats not the bigjump feature ). Edit: Stupid day. The support send me a message that the box has been shipped Last edited by Naratak; 09-11-2008 at 06:17 AM.

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09-11-2008, 07:38 AM	#2
cen Connoisseur Posts: 53 Karma: 140 Join Date: Mar 2008 Device: iRex iLiad (v1) / Sony Librie	I can feel your pain, I had some fun trying to get them to deal with a screen issue previously, in fairness to them, once they responded to my emails, from my receipt of the return box the iLiad was gone maybe a week. They have moved their support in house so that may be causing some of the logistics issues they mentioned

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