eBook Library software not working

Yarrow · 01-19-2008, 02:39 PM

My eBook Library software has suddenly stopped working. When I open the programme nothing comes up on the screen but if I check in Task Manager then the eReader.exe is running in the background.

Any suggestions?

RandallFlagg · 01-19-2008, 11:19 PM

I too have this problem. I contacted Sony, but they didn't have an answer. I am able to run it in safemode, so I know the software is working. I've checked drivers and came up empty. It has to be a driver or a program I've installed because it was running fine with Libprs500. Now it just like the user above, its running in the task manager but the gui isn't visible. I've tried uninstalling and reinstalling. I've uninstalled and removed all traces of the reader in windows, the registry and docs and settings. I'm currently using my mac, but there was even a file that started with a k in docs and settings that I removed, but none of that fixed the problem. I installed the software on my laptop and I'm using that now, but I sure would like to get it back on my server. Thanks for any help.

RandallFlagg · 01-19-2008, 11:44 PM

Well, after reading a few post I saw where I should uninstall libprs 500 and reinstall instead of upgrading. So I redownloaded libprs500 and I installed the old Connect software [I keep all my downloaded exe files] and it works. It asked me if I wanted to update the software to the new ebook library, but for now I chose not to. Just seeing the library was good enough. If it starts to act up or I need to update then I'll try it again.

Patricia · 01-19-2008, 11:46 PM

Quote:

Originally Posted by Yarrow

My eBook Library software has suddenly stopped working. When I open the programme nothing comes up on the screen but if I check in Task Manager then the eReader.exe is running in the background.

Any suggestions?

I believe that both the Ebook library software [formerly called Connect software]and libprs500 use the same device driver. Here's a link to a thread about it:

https://www.mobileread.com/forums/sho...iver+libprs500

JS Wolf noted in the thread:
"if you have Connect software installed, you have the USB driver for Connect installed as well. You cannot have both the Connect USB driver and the libprs500 USB driver at the same time. The Connect USB driver seems to get priority. In order to get libprs500 to work if you have Connect installed, delete the USB driver for Connect and reboot. You should still be able to use the Connect Store to purchase books I would think. But I'm not 100% sure."

See the thread for more info.

KorrMuraan · 01-20-2008, 11:00 PM

The library sw was too buggy and slow for me. I uninstalled it(like the trash it is) and use drag'n'drop through explorer now.

Atlantic · 03-29-2008, 11:26 AM

So what is the solution to this problem ? Still cannot figure out.

Thanks

comtrjl · 03-29-2008, 11:48 AM

If you go to '/Documents and Settings/<your login name> / Local settings/ Application Data/ ' and rename the directory 'Sony Corporation', that may help with the problem of the software starting up but not showing its interface.
bob

waison · 03-29-2008, 01:18 PM

I will disconnect my reader first before starting the eBook Library software, this usually work for me.

Atlantic · 03-29-2008, 03:08 PM

Quote:

Originally Posted by comtrjl

If you go to '/Documents and Settings/<your login name> / Local settings/ Application Data/ ' and rename the directory 'Sony Corporation', that may help with the problem of the software starting up but not showing its interface.
bob

Thanks for the tip. Just a clarification: Do you mean renaming the folder to another name for example Sony Corporation to ereader ?

Thanks

comtrjl · 03-29-2008, 03:25 PM

Rename the folder from 'Sony Corporation' to 'Sony Corporation.orig', for example. When it doesn't find the original folder - because you've just renamed it - it will create a new one.
bob

Atlantic · 03-29-2008, 05:36 PM

Unfortunately did not work. The software still doesn't display while it shows up in Task Manager as running. In Safe Mode it opens up.

Any other suggestions....

Thanks

JSWolf · 03-29-2008, 06:45 PM

If it works in safe mode, then it is something you run on start up. So remove it all and then see if it works. Especial any Anti-virus/spyware software.

mollybo · 04-06-2008, 09:02 PM

If you delete the Connect software, how do you make collections?

JSWolf · 04-06-2008, 11:07 PM

You can use Libprs500 to make collections as well

mollybo · 04-07-2008, 07:37 PM

Oh, well there's no point at all to that horrible Sony software, then. Good riddance.

01-19-2008, 02:39 PM	#1
Yarrow Enthusiast Posts: 45 Karma: 10 Join Date: Aug 2007 Location: Lancashire, UK Device: Sony PRS500& PRS505; iPad; and Kindle	eBook Library software not working My eBook Library software has suddenly stopped working. When I open the programme nothing comes up on the screen but if I check in Task Manager then the eReader.exe is running in the background. Any suggestions?

03-29-2008, 11:26 AM	#6
Atlantic Junior Member Posts: 5 Karma: 84160 Join Date: Mar 2008 Device: Kindle Paperwhite, iPad	Solution So what is the solution to this problem ? Still cannot figure out. Thanks

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01-19-2008, 11:19 PM	#2
RandallFlagg Hey Trashcan Man Posts: 66 Karma: 658 Join Date: Jan 2008 Location: So Cal Device: Nook color, prs 505, Axim x30, psp, Acer Aspire One [running xp]	I too have this problem. I contacted Sony, but they didn't have an answer. I am able to run it in safemode, so I know the software is working. I've checked drivers and came up empty. It has to be a driver or a program I've installed because it was running fine with Libprs500. Now it just like the user above, its running in the task manager but the gui isn't visible. I've tried uninstalling and reinstalling. I've uninstalled and removed all traces of the reader in windows, the registry and docs and settings. I'm currently using my mac, but there was even a file that started with a k in docs and settings that I removed, but none of that fixed the problem. I installed the software on my laptop and I'm using that now, but I sure would like to get it back on my server. Thanks for any help.

01-19-2008, 11:44 PM	#3
RandallFlagg Hey Trashcan Man Posts: 66 Karma: 658 Join Date: Jan 2008 Location: So Cal Device: Nook color, prs 505, Axim x30, psp, Acer Aspire One [running xp]	Well, after reading a few post I saw where I should uninstall libprs 500 and reinstall instead of upgrading. So I redownloaded libprs500 and I installed the old Connect software [I keep all my downloaded exe files] and it works. It asked me if I wanted to update the software to the new ebook library, but for now I chose not to. Just seeing the library was good enough. If it starts to act up or I need to update then I'll try it again.

01-20-2008, 11:00 PM	#5
KorrMuraan Winning at life Posts: 16 Karma: 38 Join Date: Jan 2008 Device: Kindle Touch	The library sw was too buggy and slow for me. I uninstalled it(like the trash it is) and use drag'n'drop through explorer now.

03-29-2008, 11:48 AM	#7
comtrjl Connoisseur Posts: 75 Karma: 204999 Join Date: Aug 2006 Location: London	If you go to '/Documents and Settings/<your login name> / Local settings/ Application Data/ ' and rename the directory 'Sony Corporation', that may help with the problem of the software starting up but not showing its interface. bob

03-29-2008, 01:18 PM	#8
waison Junior Member Posts: 4 Karma: 10 Join Date: Mar 2008 Device: Sony PRS-505, Kindle 3	I will disconnect my reader first before starting the eBook Library software, this usually work for me.

03-29-2008, 03:25 PM	#10
comtrjl Connoisseur Posts: 75 Karma: 204999 Join Date: Aug 2006 Location: London	Rename the folder from 'Sony Corporation' to 'Sony Corporation.orig', for example. When it doesn't find the original folder - because you've just renamed it - it will create a new one. bob

03-29-2008, 05:36 PM	#11
Atlantic Junior Member Posts: 5 Karma: 84160 Join Date: Mar 2008 Device: Kindle Paperwhite, iPad	Unfortunately did not work. The software still doesn't display while it shows up in Task Manager as running. In Safe Mode it opens up. Any other suggestions.... Thanks

03-29-2008, 06:45 PM	#12
JSWolf Resident Curmudgeon Posts: 74,015 Karma: 129333114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	If it works in safe mode, then it is something you run on start up. So remove it all and then see if it works. Especial any Anti-virus/spyware software.

04-06-2008, 09:02 PM	#13
mollybo Connoisseur Posts: 79 Karma: 2896 Join Date: Nov 2007 Device: Rocket eBook, Gemstar, and Kindle 3	If you delete the Connect software, how do you make collections?

04-06-2008, 11:07 PM	#14
JSWolf Resident Curmudgeon Posts: 74,015 Karma: 129333114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	You can use Libprs500 to make collections as well

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04-07-2008, 07:37 PM	#15
mollybo Connoisseur Posts: 79 Karma: 2896 Join Date: Nov 2007 Device: Rocket eBook, Gemstar, and Kindle 3	Oh, well there's no point at all to that horrible Sony software, then. Good riddance.