Current Audiobook Specials

[tamborine]

Originally Posted by MeSue

My turn to vent! Just got this in response to my email:


I just looked up all my purchases for the time of the promo and find 8 purchases with "regular price" more than $14.95. Yes, some were freebies and sales, but had a higher regular price. And, their own promo page said I earned the reward. If they weren't counting properly, that is not my fault!

Not impressed.

They tried to do that to me once, and when I called I pointed out to him that all my purchases had a regular price of more than $14.95 even though the actual purchase price might have been lower or free. To which he replied, "Oh...yeah...you're right". And I got the $10 credit. I think they try to get over on you if they're not speaking to you in person.

Call them!

[MeSue]

Originally Posted by tamborine

They tried to do that to me once, and when I called I pointed out to him that all my purchases had a regular price of more than $14.95 even though the actual purchase price might have been lower or free. To which he replied, "Oh...yeah...you're right". And I got the $10 credit. I think they try to get over on you if they're not speaking to you in person.

Call them!

Well, they still swear my purchases didn't qualify, but they finally gave me the credit after my second email.

As a one time exemption, I have issued a $10.00 coupon on your account which can be used towards the purchase of audio book that cost $10.00 or less.

[Catlady]

What is it with Audible? It seems that every single time, there's some issue with these coupons.

[tamborine]

Originally Posted by MeSue

Well, they still swear my purchases didn't qualify, but they finally gave me the credit after my second email.

I have to call them myself! I didn't get the credit, and I bought:

1493 ($35.00 regular price)
The Good Lord Bird ($27.97)
Anything That Moves ($26.59)
The Luminaries ($33.61)

I used credits for all of these except Anything That Moves, which I got at a Whispersync for Voice price of $4.49. If they're trying to use that to disqualify me, they've got another thing coming!

[tamborine]

I just looked again at my account. My receipt is showing price: $12.99 and paid: $0.00 for 1493. When I go to the book's page, it shows $35.00 regular price, $24.50 or 1 credit member price, and $12.99 special price (I think this was the Whispersync price, but it doesn't show as that for me because I already own the e-book & the audio).

For some reason it seems to be counting the Whispersync price as the regular price.

OK, I'll stop posting about this now! It just got me ticked off & I had to vent.

[MeSue]

Originally Posted by tamborine

It just got me ticked off & I had to vent.

Go get 'em! If they are going to have a thing that counts your purchases and says, "yes, you qualified!" And then they try to renege on that, then that is kind of sleazy. They can define the policy better or fix the counter if they don't like it! K, I've said my piece now, too.

[tubemonkey]

Originally Posted by tamborine

I just looked again at my account. My receipt is showing price: $12.99 and paid: $0.00 for 1493. When I go to the book's page, it shows $35.00 regular price, $24.50 or 1 credit member price, and $12.99 special price (I think this was the Whispersync price, but it doesn't show as that for me because I already own the e-book & the audio).

For some reason it seems to be counting the Whispersync price as the regular price.

OK, I'll stop posting about this now! It just got me ticked off & I had to vent.

I don't have either book. I see $12.99 on the Kindle page and $35.00 on the Audible page. Call them, because $12.99 is NOT the regular price of that audiobook; it's $35.00.

[copyrite]

I'd forgotten about the Buy 4, Get $10 offer. The titles I purchased were all Whispersync titles, and in talking to the Audible rep on the phone just now he insisted one of the titles I purchased was only $12.99 regular price. I told him that wasn't what I saw from the webpage, and I intentionally made sure the regular price of each book was over $14.95 to get this credit. Sooo.... after doing some checking (and finding one of the books had three different prices in their database), he told me the coupon might still be applied by 2359 PST, but he would flag my account so that if it wasn't applied by then, the $10 credit would be manually applied tomorrow.

We'll see.

Oy.

ETA:
Email after I got off the phone:

Dear Audible Listener,

Thank you for contacting Audible!

As per our conversation today, I'm setting a follow up to check your account tomorrow in case you don't receive the $10.00 coupon of our November Listening Rewards, so we can make it manually. After researching on your purchases, I've found that all 4 your purchases include books over the $14.95. We'll send you a confirmation email when we complete this.

If I can do anything else for you, please don't hesitate to contact us. Please feel free to call our Customer Care at 1-888-283-5051 (USA & Canada), (US Country Code) 1-973-820-0400 (International) or simply reply to this email. We are here to help 24 hours a day, 7 days a week.

Please let me know how you feel about the service I provided by answering the question below. Your feedback is very much appreciated.

Sincerely,


Audible Customer Support

[melmac]

Originally Posted by MeSue

Go get 'em! If they are going to have a thing that counts your purchases and says, "yes, you qualified!" And then they try to renege on that, then that is kind of sleazy. They can define the policy better or fix the counter if they don't like it! K, I've said my piece now, too.

I didn't get my credit either I'm going to contact them later, I'm kind of used to them mucking up these promos so as soon as I saw the Yes you qualified counter I took a screenshot of it and saved it They either need to adjust their fine print and there counter or pay the credit as promised doing other wise just ticks people off.

[tamborine]

Originally Posted by melmac

I didn't get my credit either I'm going to contact them later, I'm kind of used to them mucking up these promos so as soon as I saw the Yes you qualified counter I took a screenshot of it and saved it They either need to adjust their fine print and there counter or pay the credit as promised doing other wise just ticks people off.

I took a screenshot of my qualifying counter, too! I sent them a long email detailing all my purchases, the listed prices, the prices I paid. And attached the screenshot. We'll see.

I know I said that was my last post on the subject before, but I can't stop myself! They do this every time!!

[tamborine]

Got a reply already - that was quick! And they didn't even try to tell me I was wrong!

"Dear Maryann,

Thank you for contacting Audible. My name is Nika and I'm here to help.

I am sorry if you didn't receive your $10 coupon. No worries, I can definitely assist you on how you can get your $10 coupon on your account.

Upon checking your account, I found that you have purchased 4 books within the November month.

As a valued customer of Audible, I've already issued the $10 coupon on your account. You can now use this for purchasing any audiobooks on Audible.com within the range of $10.

Thank you for taking the time to reach and inform us about your concern. Remember that we value you and your business with Audible."

[AnemicOak]

Originally Posted by Catlady

What is it with Audible? It seems that every single time, there's some issue with these coupons.

They do seem to have issues getting this particular promo to some people every time they run it. Thankfully I've not had an issue yet.

I do think it has something to do with the WS 4 Voice discounts and things not registering right in their system. I don't recall anyone having any problems back before WS 4 Voice started.

[tlaine]

I'm glad I read this thread, I checked and hadn't received the credit. I just called and the credit is now in my account.

[tubemonkey]

Added several more versions of A Christmas Carol to the post - A Christmas Carol - including some dramatizations and streaming options.

[tch65721]

Add me to the list of those who had to call to get the Audible credit added. I'm irritated to know they cannot be counted on and must be closely watched.