Sony PRS-600 Listed At $100 [Selling Error Now Corrected] - Page 9

Spiffy · 05-17-2010, 08:04 PM

Quote:

Originally Posted by Maggie Leung

Yup, that's what the Borders rep said. She said she took his order by phone and asked whether he was sure, and he said he was gonna eBay 'em.

It was probably people doing stuff like this which finally got the message through to them to shut this down. I mean geez. Did the guy even THINK?

Kind of bizarre that they STILL haven't gotten around to sending out those cancellations yet. I mean its only been 1 business day, but its been three REAL days. More than enough time to do a database search to find all of us and write a mass email.

Maggie Leung · 05-17-2010, 08:12 PM

Yup, I haven't received an e-mail either. I thought it was strange that it would take so long to send 'em out. The customer service rep said there were "so many." Geez, it's e-mail. God knows how they run their business. When you call, they say they'll try to get back to you in 24 hours if you e-mail. Seems slow to me.

Spiffy · 05-17-2010, 08:21 PM

Came a moment ago:

Quote:

You recently placed Order(s) # at Borders.com, which included an order for a Sony Reader Touch Edition.

Unfortunately, the price shown at the time of your order was in error and we are unable to fulfill your order at that price. As a result, your order for the Sony Reader Touch Edition will be canceled.

We appreciate your Sony Reader order and we apologize for the inconvenience we caused. As our way of showing our appreciation for your patience and loyalty, we will be mailing you a $25 Borders Gift Card, which you may use on Borders.com or in our stores. Please allow 7-10 business days for delivery of your Borders Gift Card.

If you have questions, you may read our Pricing Policy for further explanation. If your order contained additional items, you will receive those items. You will not be charged for shipping.

Thanks again for shopping with Borders. We look forward to your next visit to our stores or Borders.com.

Sincerely,

The Borders.com Team
www.Borders.com

Okay. I can deal. I mean, hey, I'd rather have the Reader, but a $25 card is nothing to sneeze at.

I bet the guy who got 20 only got ONE $25 card though. Aww. I mean this is clearly laid out as a single email for however many order numbers you have. Too bad, eBay guy...

Shopaholic · 05-17-2010, 08:24 PM

Quote:

Originally Posted by petercreasey

Maggie, The guy is obviously an eBay reseller.

Now, now. Don't be bashing eBay sellers. Everybody has to make a buck to earn a living. I'm an eBay seller and thought about doing the same thing, although not 20 of them but maybe 2 of each color. I just didn't want to put out the $400 for them.

You gotta do what you gotta do and as long as it doesn't involve stealing or killing or hurting someone, what the heck. I see mistakes at stores a lot. If I know it's something that'll sell. I'm buying it to resell. Why not? They get my money and I get a few dollars more for my pocket and somebody gets a decent product.

I don't think they cancelled them or will be cancelling them because of one person buying 20. It's the lump sum total of all the purchases and how much they'd lose because of it. If only a few people bought before they caught the error they'd probably take their lumps but if 1000's were sold, no way they'd eat that loss.

AnemicOak · 05-17-2010, 08:24 PM

Quote:

Originally Posted by Spiffy

Came a moment ago:

Okay. I can deal.

I bet the guy who got 20 only got ONE $25 card though. Aww.

Just got the same email. Frankly it's nice of them to give the gift cards, I wouldn't have held anything against them if they'd just canceled my order and given nothing.

advocate2 · 05-17-2010, 08:30 PM

Here it is:

Sorry, I see it posted above. I was too slow.

Maggie Leung · 05-17-2010, 08:31 PM

I just got mine, too. Maybe they had to run the gift card offer through execs, so that's what took so long. I wasn't expecting a gift card. Geez, that's gotta cost 'em with so many ordered.

Ajax · 05-17-2010, 08:36 PM

What pisses me off is this line on their customer service page:

7. The last step to placing your order is confirming the information contained on the Order Summary page. You may edit the shipping and payment information or cancel the order. Click on "Order Now" to place the order. Please note that once an order is placed Borders is unable to cancel or modify it in any way.

Talked to the CSR people, and she says "we normally don't have access to cancel orders, but we made a special request through the supplier to get them canceled."

Now to see how long it will take them to give me my money back.

Maggie Leung · 05-17-2010, 08:39 PM

Quote:

Originally Posted by Ajax

What pisses me off is this line on their customer service page:

7. The last step to placing your order is confirming the information contained on the Order Summary page. You may edit the shipping and payment information or cancel the order. Click on "Order Now" to place the order. Please note that once an order is placed Borders is unable to cancel or modify it in any way.

Talked to the CSR people, and she says "we normally don't have access to cancel orders, but we made a special request through the supplier to get them canceled."

Now to see how long it will take them to give me my money back.

The rep I spoke with said my credit card wouldn't be charged. That was in response to my asking her whether there was anything I needed to follow up on.

Ajax · 05-17-2010, 08:41 PM

I used my debit, the money has not been available in my account since Saturday.

ardeegee · 05-17-2010, 09:10 PM

Quote:

Originally Posted by Ajax

What pisses me off is this line on their customer service page:

7. The last step to placing your order is confirming the information contained on the Order Summary page. You may edit the shipping and payment information or cancel the order. Click on "Order Now" to place the order. Please note that once an order is placed Borders is unable to cancel or modify it in any way.

From their "pricing policy"

Borders reserves the right to revoke any offer, sale, promotion or price, whether or not an order has been acknowledged via email, for any reason, including without limitation, for purposes of correcting a pricing error.

And, yeah, I got my notice, too.

NNolan · 05-17-2010, 09:26 PM

I got mine too. Bummer.

curtw · 05-17-2010, 09:33 PM

Oh, well. I need new motorcycle tires more than a new Reader anyway.

DannyElfman · 05-18-2010, 02:19 AM

Didn't get any email yet but I cannot access my Order history page anymore ...

Bilbo1967 · 05-18-2010, 02:58 AM

No e-mail and Order Page still saying "In process".

I wish they'd just send me the damn e-mail so that I know!

05-17-2010, 08:30 PM	#126
advocate2 My Kingdom for Karma Posts: 430 Karma: 7125 Join Date: Jul 2009 Location: Las Vegas Device: Sony 350, 650, 950, Nook Color	Here it is: Sorry, I see it posted above. I was too slow. Last edited by advocate2; 05-17-2010 at 08:35 PM.

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05-17-2010, 08:12 PM	#122
Maggie Leung Wizard Posts: 1,449 Karma: 58383 Join Date: Jul 2009 Device: Kindle, iPad	Yup, I haven't received an e-mail either. I thought it was strange that it would take so long to send 'em out. The customer service rep said there were "so many." Geez, it's e-mail. God knows how they run their business. When you call, they say they'll try to get back to you in 24 hours if you e-mail. Seems slow to me.

05-17-2010, 08:31 PM	#127
Maggie Leung Wizard Posts: 1,449 Karma: 58383 Join Date: Jul 2009 Device: Kindle, iPad	I just got mine, too. Maybe they had to run the gift card offer through execs, so that's what took so long. I wasn't expecting a gift card. Geez, that's gotta cost 'em with so many ordered.

05-17-2010, 08:36 PM	#128
Ajax Addict Posts: 386 Karma: 17083352 Join Date: Feb 2009 Location: Texas Device: K4 Touch, Kindle Fire, HP Touchpad	What pisses me off is this line on their customer service page: 7. The last step to placing your order is confirming the information contained on the Order Summary page. You may edit the shipping and payment information or cancel the order. Click on "Order Now" to place the order. Please note that once an order is placed Borders is unable to cancel or modify it in any way. Talked to the CSR people, and she says "we normally don't have access to cancel orders, but we made a special request through the supplier to get them canceled." Now to see how long it will take them to give me my money back.

05-17-2010, 08:41 PM	#130
Ajax Addict Posts: 386 Karma: 17083352 Join Date: Feb 2009 Location: Texas Device: K4 Touch, Kindle Fire, HP Touchpad	I used my debit, the money has not been available in my account since Saturday.

05-17-2010, 09:26 PM	#132
NNolan Compulsive Gadget Geek Posts: 407 Karma: 4219324 Join Date: Mar 2010 Location: South Central Virginia Device: One of each, and two in some cases	I got mine too. Bummer.

05-17-2010, 09:33 PM	#133
curtw Outside of a dog Posts: 871 Karma: 4457646 Join Date: Dec 2007 Location: Houston, TX Device: Kindle Voyage	Oh, well. I need new motorcycle tires more than a new Reader anyway.

05-18-2010, 02:19 AM	#134
DannyElfman Groupie Posts: 192 Karma: 522 Join Date: Feb 2010 Location: Hérault Device: Samsung E60	Didn't get any email yet but I cannot access my Order history page anymore ...

05-18-2010, 02:58 AM	#135
Bilbo1967 Not scared! Posts: 13,424 Karma: 81011643 Join Date: Mar 2009 Location: Midlands, UK Device: Kindle Paperwhite 10, Huawei M5 10	No e-mail and Order Page still saying "In process". I wish they'd just send me the damn e-mail so that I know!

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