The Nook UK store is closing down - Page 9

Josieb1 · 03-14-2016, 01:08 PM

okay who broke Sainsburys.....

I got my transfer email through but the link to Sainsburys to start the process produces the following message

'whoops
We’re experiencing some technical issues but we’re working to fix them.
Apologies for any inconvenience. Please try again later'

I just checked the FAQS and Sainsburys have taken their site down

simond · 03-14-2016, 01:44 PM

Looks like it's back now

Josieb1 · 03-14-2016, 01:49 PM

Quote:

Originally Posted by simond

Looks like it's back now

The transfer link is still down.

Josieb1 · 03-14-2016, 02:52 PM

The link is now up but it won't accept my email address, it keeps saying it must be the one registered with Nook, which it is.

The experience of transferring it's not inspiring me with any confidence here.

pdurrant · 03-14-2016, 03:07 PM

I still haven't received even an initial email.

pdurrant · 03-15-2016, 02:32 AM

Quote:

Originally Posted by pdurrant

I still haven't received even an initial email.

The first FAQ now says

"On or before April 1, 2016, you will receive an email from NOOK with a link to the Sainsbury's migration portal and special instructions on how to transfer your purchased NOOK Books to a new or existing Sainsbury's account.

If you have not received the above referenced email by April 2, 2016, please contact us via the Email Us link located on the right side of this page."

So it looks like it should turn up sometime in the next couple of weeks.

Josieb1 · 03-15-2016, 04:18 AM

pdurrant, you should have received the first email by now though, the link is the second email, not that I can get that to work.

An author friend of mine signed up yesterday and told me no LGBT books exist on the site (she writes MM romanxe) so it will be interesting if I do sign up when they tell me none of my books transfer.

ChristopherTD · 03-15-2016, 04:20 AM

Their server side problems seem to have been fixed and I was able to migrate my entire library. It was all or nothing really as it was only one book. I did get a £5 voucher which was a nice bonus!

Josieb1 · 03-15-2016, 05:10 AM

Quote:

Originally Posted by ChristopherTD

Their server side problems seem to have been fixed and I was able to migrate my entire library. It was all or nothing really as it was only one book. I did get a £5 voucher which was a nice bonus!

I had to ring them and they added me manually as the link registration would not take my email account. It's 90 days for the transfer to take place, if any books get transfered.

MickiTee · 03-15-2016, 05:31 PM

Quote:

Originally Posted by pdurrant

I still haven't received even an initial email.

Still waiting for mine as well!

pdurrant · 03-16-2016, 03:59 AM

Quote:

Originally Posted by MickiTee

Still waiting for mine as well!

It's nice not to be the only one!

MikeB1972 · 03-16-2016, 07:40 AM

Quote:

Originally Posted by pdurrant

It's nice not to be the only one!

So, nook are checking out mobileread and are not sending out updates to anyone using an anthropomorphic animal as an avatar, interesting

MickiTee · 03-16-2016, 05:39 PM

I can log into B&N's US site using my Nook UK account details. All of my ebooks are showing up in the Library there.

Could this be why I haven't received an email to transfer my account to Sainsbury's?

pdurrant · 03-17-2016, 03:11 AM

Quote:

Originally Posted by MickiTee

I can log into B&N's US site using my Nook UK account details. All of my ebooks are showing up in the Library there.

Could this be why I haven't received an email to transfer my account to Sainsbury's?

Yes. You have a US account, not a UK account. I have a UK account.

Josieb1 · 03-17-2016, 04:53 AM

Pdurrant, I would contact Sainsburys and ask them to add you manually and mark you as a Nook customer (they must have a trigger) then hopefully your books will transfer over. It's probably easier than trying to contact Nook.

03-14-2016, 01:08 PM	#121
Josieb1 Grand Sorcerer Posts: 5,090 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	okay who broke Sainsburys..... I got my transfer email through but the link to Sainsburys to start the process produces the following message 'whoops We’re experiencing some technical issues but we’re working to fix them. Apologies for any inconvenience. Please try again later' I just checked the FAQS and Sainsburys have taken their site down Last edited by Josieb1; 03-14-2016 at 01:16 PM.

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03-14-2016, 01:44 PM	#122
simond Fanatic Posts: 532 Karma: 1062755 Join Date: Aug 2005 Location: London, UK Device: Kobo Aura One, iPad, iPhone	Looks like it's back now

03-14-2016, 02:52 PM	#124
Josieb1 Grand Sorcerer Posts: 5,090 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	The link is now up but it won't accept my email address, it keeps saying it must be the one registered with Nook, which it is. The experience of transferring it's not inspiring me with any confidence here.

03-14-2016, 03:07 PM	#125
pdurrant The Grand Mouse 高貴的老鼠 Posts: 74,056 Karma: 315160596 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	I still haven't received even an initial email.

03-15-2016, 04:18 AM	#127
Josieb1 Grand Sorcerer Posts: 5,090 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	pdurrant, you should have received the first email by now though, the link is the second email, not that I can get that to work. An author friend of mine signed up yesterday and told me no LGBT books exist on the site (she writes MM romanxe) so it will be interesting if I do sign up when they tell me none of my books transfer.

03-15-2016, 04:20 AM	#128
ChristopherTD Addict Posts: 343 Karma: 1010002 Join Date: Apr 2008 Location: London. UK Device: Marvin Reader on iPad Air (via Calibre)	Their server side problems seem to have been fixed and I was able to migrate my entire library. It was all or nothing really as it was only one book. I did get a £5 voucher which was a nice bonus!

03-16-2016, 05:39 PM	#133
MickiTee Guru Posts: 863 Karma: 4097942 Join Date: Jun 2012 Location: London, UK Device: Sony PRS-505, Pocketbook TL3, TL4, TL5	I can log into B&N's US site using my Nook UK account details. All of my ebooks are showing up in the Library there. Could this be why I haven't received an email to transfer my account to Sainsbury's?

03-17-2016, 04:53 AM	#135
Josieb1 Grand Sorcerer Posts: 5,090 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	Pdurrant, I would contact Sainsburys and ask them to add you manually and mark you as a Nook customer (they must have a trigger) then hopefully your books will transfer over. It's probably easier than trying to contact Nook.

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